TAP and Star Alliance Gold benefits when travelling on cheapest Economy ticket
#1
Original Poster
Join Date: Aug 2010
Programs: BA CX
Posts: 47
TAP and Star Alliance Gold benefits when travelling on cheapest Economy ticket
Hello everyone,
I am planning on travelling on TAP (intra-Europe) on their Economy Discount ticket (the hand baggage only fare), but I couldn't work out on their website whether I would still be eligible for the following (I am Star Alliance Gold):
1) Free seat allocation at time of booking (including exit row)
2) Lounge access for myself and my partner travelling on the same PNR and flight
3) Any free/extra luggage to check in
Tried looking up the answers on TAP website with no luck, and their call centre has a massively long wait.. Many thanks in advance for your help!^
I am planning on travelling on TAP (intra-Europe) on their Economy Discount ticket (the hand baggage only fare), but I couldn't work out on their website whether I would still be eligible for the following (I am Star Alliance Gold):
1) Free seat allocation at time of booking (including exit row)
2) Lounge access for myself and my partner travelling on the same PNR and flight
3) Any free/extra luggage to check in
Tried looking up the answers on TAP website with no luck, and their call centre has a massively long wait.. Many thanks in advance for your help!^
#2
Join Date: Jul 2016
Location: SOF
Programs: A3
Posts: 111
@bacx
Last weekend tried to find out almost the same and the outcome is as follows:
- no advanced seat selection at all,
- additional piece of check-in luggage is tricky part. It means - I called TAP customer service, call duration was 40 minutes (20 minutes spent on hold) - I was told that because of change of tariff structure they are unable to give me an answer. Agent suggested contacting TAP Victoria FF Team, what I did, but haven't received any answer. Support team on Facebook confirmed I can take one additional piece of luggage though.
About lounge access I don't think can be an issue.
Last weekend tried to find out almost the same and the outcome is as follows:
- no advanced seat selection at all,
- additional piece of check-in luggage is tricky part. It means - I called TAP customer service, call duration was 40 minutes (20 minutes spent on hold) - I was told that because of change of tariff structure they are unable to give me an answer. Agent suggested contacting TAP Victoria FF Team, what I did, but haven't received any answer. Support team on Facebook confirmed I can take one additional piece of luggage though.
About lounge access I don't think can be an issue.
Last edited by nieszprot; Sep 12, 2016 at 2:53 am
#3
Join Date: Dec 2009
Location: BOS (South End)
Programs: UA 1K, AA EXP, TrueBlue, IHG Plat Amb, SPG Gold, Marriott Gold, Accor Platinum, National Exec Elite
Posts: 907
Hello everyone,
I am planning on travelling on TAP (intra-Europe) on their Economy Discount ticket (the hand baggage only fare), but I couldn't work out on their website whether I would still be eligible for the following (I am Star Alliance Gold):
1) Free seat allocation at time of booking (including exit row)
2) Lounge access for myself and my partner travelling on the same PNR and flight
3) Any free/extra luggage to check in
Tried looking up the answers on TAP website with no luck, and their call centre has a massively long wait.. Many thanks in advance for your help!^
I am planning on travelling on TAP (intra-Europe) on their Economy Discount ticket (the hand baggage only fare), but I couldn't work out on their website whether I would still be eligible for the following (I am Star Alliance Gold):
1) Free seat allocation at time of booking (including exit row)
2) Lounge access for myself and my partner travelling on the same PNR and flight
3) Any free/extra luggage to check in
Tried looking up the answers on TAP website with no luck, and their call centre has a massively long wait.. Many thanks in advance for your help!^
#4
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,925
Hello everyone,
I am planning on travelling on TAP (intra-Europe) on their Economy Discount ticket (the hand baggage only fare), but I couldn't work out on their website whether I would still be eligible for the following (I am Star Alliance Gold):
1) Free seat allocation at time of booking (including exit row)
2) Lounge access for myself and my partner travelling on the same PNR and flight
3) Any free/extra luggage to check in
Tried looking up the answers on TAP website with no luck, and their call centre has a massively long wait.. Many thanks in advance for your help!^
I am planning on travelling on TAP (intra-Europe) on their Economy Discount ticket (the hand baggage only fare), but I couldn't work out on their website whether I would still be eligible for the following (I am Star Alliance Gold):
1) Free seat allocation at time of booking (including exit row)
2) Lounge access for myself and my partner travelling on the same PNR and flight
3) Any free/extra luggage to check in
Tried looking up the answers on TAP website with no luck, and their call centre has a massively long wait.. Many thanks in advance for your help!^
2. Yes. Same PNR or not doesn't matter.
3. 1-2 bags x 20 kg, depending on the fare.
#7
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,217
chances of getting additional kids into LIS lounge as *G
Connecting through LIS next week, with the family on a TP itin in Y. We have a 3 hour layover so would be great to use the lounge - anyone have any experience of getting kids (6 and 8) into lounge in addition to an adult guest?
Not expecting, but hoping - I love those pastais de nata.
Not expecting, but hoping - I love those pastais de nata.
#9
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,925
Connecting through LIS next week, with the family on a TP itin in Y. We have a 3 hour layover so would be great to use the lounge - anyone have any experience of getting kids (6 and 8) into lounge in addition to an adult guest?
Not expecting, but hoping - I love those pastais de nata.
Not expecting, but hoping - I love those pastais de nata.
#10
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,217
EDIT TO ADD: TAP use the ANA (airport operator) lounge in LIS, which is also pay per use, and the lounge agent was utterly uninterested in letting me take in more than my regulation one guest, instead pointing out that I could pay €15 each for the kids to enter. Since it's possible to take in extras for money, I think it v v unlikely that there would ever be any leniency on lounge entrance. Also, they had pasteis de nata!
Last edited by Stewie Mac; Oct 30, 2016 at 7:11 am Reason: adding actual experience
#11
Join Date: Jan 2016
Posts: 905
They lost my (small beer) business because the information is not made clear, there is no email contact and the wait time for a customer service call is ludicrous. Pity, I was quite keen to try them but seriously, who could be bothered with all their crazy hurdles to get a simple answer ( which I could have got from reading this thread had I seem it in time).
#12
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,581
E was my discount ticket, otherwise I don't know. *G card gave me exit row seat at check-in. Meal included in shorthaul EU flight too, which ended me very happy on a cheapo ticket. Otherwise the plane was awfully old crappy cramped hard product, I was lucky to grab that extra leg room.
#13
Join Date: Jul 2005
Location: 39000ft
Posts: 952
E was my discount ticket, otherwise I don't know. *G card gave me exit row seat at check-in. Meal included in shorthaul EU flight too, which ended me very happy on a cheapo ticket. Otherwise the plane was awfully old crappy cramped hard product, I was lucky to grab that extra leg room.
I recently flew in "basic" and in A3 M&B my booking classes (P & T) were mapped to A (which for A3 is 50%). Is it safe to assume that "discount" is E and "basic" is A?
#14
Join Date: Oct 2012
Location: UK
Programs: BA Silver, IHG Diamond Amb, Marriott Plat, Hilton Diamond
Posts: 650
Any news on luggage allowance on hand luggage only tickets with Star Gold status? Flying on Friday and would need a suitcase.
And I have a couple of tickets here, and was not able to select seats for free yet (online check-in is not open)
And I have a couple of tickets here, and was not able to select seats for free yet (online check-in is not open)