Community
Wiki Posts
Search

Why Vueling Flight canceled

Thread Tools
 
Search this Thread
 
Old Jan 19, 2016, 12:56 am
  #1  
Original Poster
 
Join Date: Aug 2009
Location: Germany
Posts: 1,244
Why Vueling Flight canceled

Any chance to get to know why flight VY6687 was canceled 20 july 2015 from VIE to FCO?A chinese friend asked me to help her with this, but I don't know if it was a technical or not.
31570324 is offline  
Old Jan 19, 2016, 2:27 am
  #2  
Suspended
 
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
I do not think, we can be of much help here.

But, why doesnt your friend ask VY in writing about the cause and claim EC261/2004 compensation?
After that he can hire a collection agency to get the money.
warakorn is offline  
Old Jan 19, 2016, 2:37 am
  #3  
Original Poster
 
Join Date: Aug 2009
Location: Germany
Posts: 1,244
VY only wrote "you will not get any compensation" to her, without any reason. When I try to use flightright, fairplane... they ask for the reason of the cancelation which I can't provide.
31570324 is offline  
Old Jan 19, 2016, 4:17 am
  #4  
 
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,949
No info from the source.
Code:
 	Time	 	 
Date	UTC	VIE	FCO	Event	Data Updated
Jul 18	01:15	3:15 AM	3:15 AM	RecordCreated	
Jul 18	18:14	8:14 PM	8:14 PM	Time Adjustment	
Estimated Gate Arrival Changed To 07/20/15 05:55 PM
Estimated Gate Departure Changed To 07/20/15 04:25 PM
Jul 19	12:28	2:28 PM	2:28 PM	Gate Adjustment	
Departure Terminal Changed To 1
Jul 19	14:51	4:51 PM	4:51 PM	Gate Adjustment	
Baggage Claim Changed To 12
Arrival Terminal Changed From 3 To 1
Jul 20	09:47	11:47 AM	11:47 AM	Gate Adjustment	
Departure Gate Changed To C40
Jul 20	10:29	12:29 PM	12:29 PM	Gate Adjustment	
Departure Gate Changed From C40 To C41
Jul 20	12:25	2:25 PM	2:25 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/20/15 05:55 PM To 07/20/15 06:15 PM
Estimated Gate Departure Changed From 07/20/15 04:25 PM To 07/20/15 04:45 PM
Jul 20	12:26	2:26 PM	2:26 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/20/15 06:15 PM To 07/20/15 06:20 PM
Estimated Gate Departure Changed From 07/20/15 04:45 PM To 07/20/15 04:50 PM
Jul 20	12:29	2:29 PM	2:29 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/20/15 06:20 PM To 07/20/15 06:06 PM
Estimated Gate Departure Changed From 07/20/15 04:50 PM To 07/20/15 04:36 PM
Jul 20	13:29	3:29 PM	3:29 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/20/15 06:06 PM To 07/20/15 06:15 PM
Estimated Gate Departure Changed From 07/20/15 04:36 PM To 07/20/15 04:45 PM
Jul 20	13:30	3:30 PM	3:30 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/20/15 06:15 PM To 07/20/15 07:15 PM
Estimated Gate Departure Changed From 07/20/15 04:45 PM To 07/20/15 05:45 PM
Jul 20	14:04	4:04 PM	4:04 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/20/15 07:15 PM To 07/21/15 01:00 AM
Estimated Gate Departure Changed From 07/20/15 05:45 PM To 07/20/15 11:30 PM
Jul 20	14:19	4:19 PM	4:19 PM	STATUS-Cancelled	
Status Changed From Scheduled To Cancelled
Jul 20	15:02	5:02 PM	5:02 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 01:00 AM To 07/21/15 02:48 AM
Estimated Gate Departure Changed From 07/20/15 11:30 PM To 07/21/15 01:18 AM
Jul 20	15:04	5:04 PM	5:04 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 02:48 AM To 07/21/15 01:13 AM
Estimated Gate Departure Changed From 07/21/15 01:18 AM To 07/20/15 11:43 PM
Jul 20	15:11	5:11 PM	5:11 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 01:13 AM To 07/21/15 01:45 AM
Estimated Gate Departure Changed From 07/20/15 11:43 PM To 07/21/15 12:15 AM
Jul 20	15:45	5:45 PM	5:45 PM	STATUS-Scheduled	
Estimated Gate Arrival Changed From 07/21/15 01:45 AM To 07/21/15 01:00 AM
Estimated Gate Departure Changed From 07/21/15 12:15 AM To 07/20/15 11:30 PM
Status Changed From Cancelled To Scheduled
Jul 20	17:31	7:31 PM	7:31 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 01:00 AM To 07/21/15 01:45 AM
Estimated Gate Departure Changed From 07/20/15 11:30 PM To 07/21/15 12:15 AM
Jul 20	19:59	9:59 PM	9:59 PM	STATUS-Cancelled	
Estimated Gate Arrival Changed From 07/21/15 01:45 AM To 07/21/15 02:15 AM
Estimated Gate Departure Changed From 07/21/15 12:15 AM To 07/21/15 12:45 AM
Status Changed From Scheduled To Cancelled
Jul 20	20:02	10:02 PM	10:02 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 02:15 AM To 07/21/15 02:55 AM
Estimated Gate Departure Changed From 07/21/15 12:45 AM To 07/21/15 01:25 AM
Jul 20	20:04	10:04 PM	10:04 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 02:55 AM To 07/21/15 02:15 AM
Estimated Gate Departure Changed From 07/21/15 01:25 AM To 07/21/15 12:45 AM
Jul 20	20:20	10:20 PM	10:20 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 02:15 AM To 07/21/15 05:41 AM
Estimated Gate Departure Changed From 07/21/15 12:45 AM To 07/21/15 04:11 AM
Jul 20	20:24	10:24 PM	10:24 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 05:41 AM To 07/21/15 02:15 AM
Estimated Gate Departure Changed From 07/21/15 04:11 AM To 07/21/15 12:45 AM
Jul 20	20:33	10:33 PM	10:33 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 02:15 AM To 07/21/15 04:05 AM
Estimated Gate Departure Changed From 07/21/15 12:45 AM To 07/21/15 02:35 AM
Jul 20	20:41	10:41 PM	10:41 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 04:05 AM To 07/21/15 02:40 AM
Estimated Gate Departure Changed From 07/21/15 02:35 AM To 07/21/15 01:10 AM
Jul 20	20:48	10:48 PM	10:48 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 02:40 AM To 07/21/15 04:05 AM
Estimated Gate Departure Changed From 07/21/15 01:10 AM To 07/21/15 02:35 AM
Jul 20	20:56	10:56 PM	10:56 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 04:05 AM To 07/21/15 03:45 AM
Estimated Gate Departure Changed From 07/21/15 02:35 AM To 07/21/15 02:15 AM
Jul 20	21:40	11:40 PM	11:40 PM	Time Adjustment	
Estimated Gate Arrival Changed From 07/21/15 03:45 AM To 07/21/15 04:10 AM
Estimated Gate Departure Changed From 07/21/15 02:15 AM To 07/21/15 02:40 AM
Jul 20	21:46	11:46 PM	11:46 PM	STATUS-Scheduled	
Status Changed From Cancelled To Scheduled
Jul 21	15:07	5:07 PM	5:07 PM	STATUS-Cancelled	
Status Changed From Scheduled To Cancelled
Palal is offline  
Old Jan 19, 2016, 4:21 am
  #5  
Original Poster
 
Join Date: Aug 2009
Location: Germany
Posts: 1,244
Thank you Palal
31570324 is offline  
Old Jan 19, 2016, 2:33 pm
  #6  
 
Join Date: Jun 2013
Location: MEL
Programs: QF, FI, BA, HHonors & Le Club Accorhotels
Posts: 401
I am confused, how can Vueling cancel her flight and not offer her a different flight or a full refund!?
garethlewis is offline  
Old Jan 19, 2016, 7:53 pm
  #7  
 
Join Date: Jan 2010
Posts: 9,304
Originally Posted by garethlewis
I am confused, how can Vueling cancel her flight and not offer her a different flight or a full refund!?
I don't see any indication of that.

It sounds to me as if the pax wants compensation in addition. This will depend on the reason for the cancellation.
ft101 is offline  
Old Jan 19, 2016, 8:06 pm
  #8  
 
Join Date: Jun 2013
Location: MEL
Programs: QF, FI, BA, HHonors & Le Club Accorhotels
Posts: 401
Originally Posted by ft101
I don't see any indication of that.

It sounds to me as if the pax wants compensation in addition. This will depend on the reason for the cancellation.
oh, in that case...good luck...
garethlewis is offline  
Old Jan 19, 2016, 11:36 pm
  #9  
Original Poster
 
Join Date: Aug 2009
Location: Germany
Posts: 1,244
Originally Posted by garethlewis
I am confused, how can Vueling cancel her flight and not offer her a different flight or a full refund!?
They refunded her the original ticket price. But she had to book a same day flight with another airline on her own, and should of course get the 250€ compensation if it's not a weather/strike case. Vueling said flight was not canceled, "just delayed" to the next day so she will not get any compensation. No futher reason for the "delay" was provided.
Others which was booked on the same flight got the compensation. May Vueling think that chinese will not go to court so they just refused to pay her.
31570324 is offline  
Old Jan 21, 2016, 3:18 am
  #10  
 
Join Date: Jun 2013
Location: MEL
Programs: QF, FI, BA, HHonors & Le Club Accorhotels
Posts: 401
it's unfortunate but by accepting the full refund does she not void her ability to claim compensation?
garethlewis is offline  
Old Jan 21, 2016, 4:23 am
  #11  
Original Poster
 
Join Date: Aug 2009
Location: Germany
Posts: 1,244
I don't think so. One of her rights is, that if she don't take the flight, the airline must pay the ticket fare back. The compensation should be additional to this.
31570324 is offline  
Old Jan 21, 2016, 4:50 am
  #12  
 
Join Date: Sep 2013
Posts: 2,186
Originally Posted by garethlewis
it's unfortunate but by accepting the full refund does she not void her ability to claim compensation?
She most certainly did not.
mmff is offline  
Old Jan 21, 2016, 6:14 am
  #13  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
One of the passenger's options is to cancel for a full refund. That has nothing to do with whether she is entitled to compensation for delay/cancellation under EC 261/2004.

Presuming that the friend is located in China and requires OP's assistance to even post this question, it may be simplest for the friend to simply engage one of the bottom feeder outfits which pursue these claims for a percentage of the loot. While that comes out of the friend's pocket in the end, it's certainly not going to be easy for someone in China to pursue this issue in Germany or Italy as the case may be.

One advantage to the "services" is that they do research the reasons for flight cancellations/delays as they have no desire to pursue pointless claims as they make no money on those claims. They will do that research and if there is no valid claim, they won't pursue the matter and will so advise OP's friend.
Often1 is offline  
Old Jan 21, 2016, 7:35 am
  #14  
Original Poster
 
Join Date: Aug 2009
Location: Germany
Posts: 1,244
@Often1: As you can read in my third message the plan is to give this case to one of them. But a requirement is to provide the reason of the flight cancelation to them, otherwise it's not possible to submit a claim to any of them. That was the reason for my question here.
31570324 is offline  
Old Jan 21, 2016, 10:44 am
  #15  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Originally Posted by 31570324
@Often1: As you can read in my third message the plan is to give this case to one of them. But a requirement is to provide the reason of the flight cancelation to them, otherwise it's not possible to submit a claim to any of them. That was the reason for my question here.
I doubt that VY responded "you will not get any compensation." It likely included a diffuse response. When your friend submits, simply include he VY response.
Often1 is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.