Estonian Air bankrupt - all flights cancelled
Nov 8, 2015, 6:17 pm
#16
Join Date: Jan 2013
Posts: 743
It's not the Fair Credit Reporting Act, but googling that led me to a helpful FTC site, which included specific instructions on how to proceed when goods and services are not received. So thank you for pointing me in the right direction.
We are within the 60 days, so that is very helpful. Also the amount is relatively small, which usually makes things easier.
I'll get the dispute started tomorrow. The insurance claim is already started. I've read the policy and the woman I spoke to might be right. Will look to see if I can find another angle on it.
I don't expect to recover twice; once is sufficient. And I have already rebooked on AY, at a slightly higher fare and with a connection, so our travel time is now 155 minutes instead of 65. Could have been a lot worse.
We are within the 60 days, so that is very helpful. Also the amount is relatively small, which usually makes things easier.
I'll get the dispute started tomorrow. The insurance claim is already started. I've read the policy and the woman I spoke to might be right. Will look to see if I can find another angle on it.
I don't expect to recover twice; once is sufficient. And I have already rebooked on AY, at a slightly higher fare and with a connection, so our travel time is now 155 minutes instead of 65. Could have been a lot worse.
Nov 9, 2015, 12:45 am
#18
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,106
Nov 9, 2015, 1:52 pm
#19
Join Date: Sep 2011
Posts: 4
I have a flight in about a month's time that was to take me from Toronto to Tallinn and back via Amsterdam on KLM. The AMS->TLL portion got cancelled but the TLL->AMS portion got rebooked on Adria Airways. Anybody have any idea what I should be doing to make sure that I can still get to TLL on the outbound journey?
UPDATE: I tried to get KLM to add the AMS->TLL leg (operated by Adria) back onto my itinerary. Called KLM first through its North American call centre (actually operated by Delta) and they didn't understand what was going on since they didn't see any availability on Adria Airways. Called KLM's Dutch call centre (+31 20 474 7747) and got the ball rolling on that almost STAT. Agent knew what had happened since she'd seen a case like this earlier today already. So if anyone else is in the same boat as me, just call the actual KLM call centre in the Netherlands and they'll know what to do.
UPDATE: I tried to get KLM to add the AMS->TLL leg (operated by Adria) back onto my itinerary. Called KLM first through its North American call centre (actually operated by Delta) and they didn't understand what was going on since they didn't see any availability on Adria Airways. Called KLM's Dutch call centre (+31 20 474 7747) and got the ball rolling on that almost STAT. Agent knew what had happened since she'd seen a case like this earlier today already. So if anyone else is in the same boat as me, just call the actual KLM call centre in the Netherlands and they'll know what to do.
Last edited by timeo; Nov 9, 2015 at 5:23 pm
Nov 9, 2015, 5:18 pm
#20
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,106
I have a flight in about a month's time that was to take me from Toronto to Tallinn and back via Amsterdam on KLM. The AMS->TLL portion got cancelled but the TLL->AMS portion got rebooked on Adria Airways. Anybody have any idea what I should be doing to make sure that I can still get to TLL on the outbound journey?