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TAP luggage delay/lost due to 30 Aug 15 strike

TAP luggage delay/lost due to 30 Aug 15 strike

Old Aug 30, 2015, 12:01 pm
  #1  
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Join Date: Feb 2005
Location: EWR/JFK
Programs: AA GLD 1.xMM, MAR SLV, HH DMND, IHG PLT
Posts: 834
TAP luggage delay/lost due to 30 Aug 15 strike

TAP baggage handlers in Lisbon went on strike today and I didn't receive my luggage. We flew EWR via LIS into Paris Orly. Via LIS on 30 Aug 2015.

Lots of confusion in Paris because this happened to lots of people. I just started multi city Europe vacation. What if anything is EU compensation on this area.

What is best way to handle with TAP?

Last edited by miles_navigator; Aug 30, 2015 at 12:53 pm
miles_navigator is offline  
Old Sep 2, 2015, 9:02 am
  #2  
 
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,925
You handle it with the ground handling company that handles TP in ORY. You should theoretically be able to claim essential items that you had to purchase, but this you need to talk to the ground handling agent.
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Old Sep 5, 2015, 3:36 pm
  #3  
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Join Date: Feb 2005
Location: EWR/JFK
Programs: AA GLD 1.xMM, MAR SLV, HH DMND, IHG PLT
Posts: 834
Ground handling company said to contact TAP. It was a company called "SBA" that was outsourced for a group of airlines that fly in to ORY at their terminal/hall. When asked SBA for a TAP representative they said no one was around. Go figure.

Luggage did finally show up 2 days later but I still had to buy clothes and other essentials.
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Old Sep 9, 2015, 2:42 am
  #4  
 
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
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If you're contacting TAP, try first via social media.
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