Ryanair customer service rocks (you idiots)
Sep 12, 2012, 12:34 pm
#1
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Ryanair customer service rocks (you idiots)
Wow, finally some truth from RyanAir management 
http://business.time.com/2012/09/11/...ots/?hpt=hp_t3
http://business.time.com/2012/09/11/...ots/?hpt=hp_t3
Sep 14, 2012, 1:33 pm
#2
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We've received some requests to move this to budget travel, but it's about Ryanair, so it will remain here.
Article title: That’s Some Quirky Marketing Strategy: CEO Calls His Customers ‘Idiots’ It goes on to explain why he feels his airline is perfectly justified to extract extra fees from those he calls idiots, those who lose boarding passes, etc.
(A brief summary when initiating a discussion based on an article is useful to members.)
Read more: http://business.time.com/2012/09/11/...#ixzz26TStDY9j
JDiver, Senior Moderator
Article title: That’s Some Quirky Marketing Strategy: CEO Calls His Customers ‘Idiots’ It goes on to explain why he feels his airline is perfectly justified to extract extra fees from those he calls idiots, those who lose boarding passes, etc.
(A brief summary when initiating a discussion based on an article is useful to members.)
Read more: http://business.time.com/2012/09/11/...#ixzz26TStDY9j
JDiver, Senior Moderator
Sep 17, 2012, 5:16 am
#3
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I tend to agree with him. Ryanair and similar budget airlines are probably not suited to "less aware" consumers. Those people are probably better off looking at other options unless they want to pay a premium for their lack of awareness.
It does mean that those customers end up subsidising the rest of us, which is welcome. These airlines have widely publicised policies which customers are expected to comply with. If you know the parameters and work within them you can get great value.
It does mean that those customers end up subsidising the rest of us, which is welcome. These airlines have widely publicised policies which customers are expected to comply with. If you know the parameters and work within them you can get great value.