S7 - Code Share bait and switch?
Jun 29, 2011, 4:21 am
#1
Original Poster
Join Date: Jun 2009
Location: USA
Programs: AA Plat; HH Diamond; IHG Plat; SPG Plat;Hertz Pres Circle; Jelly of the Month Club - Marmalade Level
Posts: 167
S7 - Code Share bait and switch?
I needed to get from Moscow to Vienna last week. I found something that worked on S7, a OneWorld carrier, flying out of DME to VIE. Great - I can get AA points, use the S7 lounge...SOLD!
On arrival, no way to check in at S7, because they had it code-shared out to Nikki. Nikki can't check me in, because I have no ticket from S7. I had a reservation code, but S7 was having trouble locating the ticket number. And the S7 rep really wanted me to be Nikki's problem, but I wouldn't leave.
Finally, a supervisor noticed my AA Plat card and almost ran over, saying "One Vorld! One Vorld! She was quite helpful, and with a mix of Russian, German, English, we worked out the ticket issue.
The codeshared Nikki flight received checkin services from Air Berlin. Who made it very clear that they didn't give two hoots or 3 kopecks for anybody being OneWorld anything.
At the S7 Lounge, it was made clear that I wou
On arrival, no way to check in at S7, because they had it code-shared out to Nikki. Nikki can't check me in, because I have no ticket from S7. I had a reservation code, but S7 was having trouble locating the ticket number. And the S7 rep really wanted me to be Nikki's problem, but I wouldn't leave.
Finally, a supervisor noticed my AA Plat card and almost ran over, saying "One Vorld! One Vorld! She was quite helpful, and with a mix of Russian, German, English, we worked out the ticket issue.
The codeshared Nikki flight received checkin services from Air Berlin. Who made it very clear that they didn't give two hoots or 3 kopecks for anybody being OneWorld anything.
At the S7 Lounge, it was made clear that I wou
Last edited by OrvilleWright; Jun 29, 2011 at 4:31 am
Jul 1, 2011, 9:42 am
#3
Original Poster
Join Date: Jun 2009
Location: USA
Programs: AA Plat; HH Diamond; IHG Plat; SPG Plat;Hertz Pres Circle; Jelly of the Month Club - Marmalade Level
Posts: 167
Jul 1, 2011, 8:25 pm
#5
Join Date: Sep 2009
Location: HKG, BOS
Programs: CX SL, AB Gold, AF/KL FB Silver, HU/HX Silver, SPG Gold
Posts: 2,596
Jul 2, 2011, 3:28 am
#6
Join Date: Jul 2005
Location: Ireland
Programs: BA Gold, A3 Gold, BD..oh, wait..
Posts: 4,045