compulsory dynamic currency conversion on ryanair.com?
#1
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compulsory dynamic currency conversion on ryanair.com?
This has been touched upon in another thread but was incidental to the main discussion so I thought I would start a new thread on it.
I have a Euro-denominated prepaid fairfx Mastercard which I have used twice to buy UK-originating Ryanair tickets.
The exchange rate seemed rather high the first time round and I was surprised to see the converted Euro amount on the confirmation page but I ignored it.
The latest one a few days ago resulted in the same phenomenon, so I checked: an exchange rate which was some 5% above the interbank rate on oanda.com was used. Now, I doubt that the wholesale Mastercard loading is anywhere near that rate and my understanding is that fairfx do not charge anything themselves above the MC wholesale rate for purchases in a currency other than that of the denomination of the card.
Moreover, the converted cost appears on the Ryanair site itself on the confirmation page, which suggests to me that this is a dynamic currency conversion.
I do not recall seeing anywhere an indication that dynamic currency conversion would be used nor, a fortiori, an opportunity to opt out of it.
It is my understanding that dynamic currency conversion is only allowable if the customer expressly agrees to it.
So I wondered what other people's experiences were with this and whether they confimed my suspicion of clandestine dynamic currency conversion and, if so, how should one go about challenging it?
I have a Euro-denominated prepaid fairfx Mastercard which I have used twice to buy UK-originating Ryanair tickets.
The exchange rate seemed rather high the first time round and I was surprised to see the converted Euro amount on the confirmation page but I ignored it.
The latest one a few days ago resulted in the same phenomenon, so I checked: an exchange rate which was some 5% above the interbank rate on oanda.com was used. Now, I doubt that the wholesale Mastercard loading is anywhere near that rate and my understanding is that fairfx do not charge anything themselves above the MC wholesale rate for purchases in a currency other than that of the denomination of the card.
Moreover, the converted cost appears on the Ryanair site itself on the confirmation page, which suggests to me that this is a dynamic currency conversion.
I do not recall seeing anywhere an indication that dynamic currency conversion would be used nor, a fortiori, an opportunity to opt out of it.
It is my understanding that dynamic currency conversion is only allowable if the customer expressly agrees to it.
So I wondered what other people's experiences were with this and whether they confimed my suspicion of clandestine dynamic currency conversion and, if so, how should one go about challenging it?
#4
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Those were using credit cards. I'm pretty sure (but don't know) that the same should apply for prepaid currency charges.
Perhaps a note to FairFX would clarify?
Probably a separate matter, UK-originating flights already carry a Ryanair surcharge. Prices are in £ using the same number of pounds as Euros on €-area websites, so £10 = €10, and there's currently a 20% or so difference between £ and €.
#5
Join Date: Nov 2009
Posts: 33
I actually have been able to get out of Dynamic Currency Conversion when paying with my American Visa card, but it's tricky. At the bottom of the payment page, after you put in your address, you'll notice a line that says Total Amount, then "Including Administration Fee" in red, followed by a space, followed by the amount in the home currency.
After you put in your credit card number and tab to the next box, the amount they intend to charge you in your currency appears between "Including Administration Fee" and the total in the home currency. If you click the link that says More Information, next to that amount, you're taken to a screen where you can untick a box to just be charged in the home currency, and let your bank exchange it at the right rate.
The caveat is that I've only tried this with an American credit card. I don't know if this holds for a Euro card paying in pounds.
After you put in your credit card number and tab to the next box, the amount they intend to charge you in your currency appears between "Including Administration Fee" and the total in the home currency. If you click the link that says More Information, next to that amount, you're taken to a screen where you can untick a box to just be charged in the home currency, and let your bank exchange it at the right rate.
The caveat is that I've only tried this with an American credit card. I don't know if this holds for a Euro card paying in pounds.
Last edited by glboisvert; Jun 11, 2010 at 9:26 pm Reason: Realized original wording was confusing - I tried to simplify it.
#6
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Very interesting, glboisvert!
Just for clarity, does this extra box appear after you click on PURCHASE NOW? When I've used a £ card, it meant PAY NOW, but if I use a prepaid € MC, it seems there may be an extra page.
Thanks.
Just for clarity, does this extra box appear after you click on PURCHASE NOW? When I've used a £ card, it meant PAY NOW, but if I use a prepaid € MC, it seems there may be an extra page.
Thanks.
#7
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Thanks, glboisvert. I just tried and saw what you mentioned (before pressing 'purchase now', Roger: immediately after entering the cc number in the relevant box) when using a French visa card.
OTOH, when I use my Euro-denominated fairfx card, the amount in euros and the more info box do not appear, thereby giving me no opportunity to opt out. It seems that the script on FR booking page does not immediately recognise it as a Euro card when entering details (therefore not offering the additional info) but does recognise as such when actually proceeding to payment.
OTOH, when I use my Euro-denominated fairfx card, the amount in euros and the more info box do not appear, thereby giving me no opportunity to opt out. It seems that the script on FR booking page does not immediately recognise it as a Euro card when entering details (therefore not offering the additional info) but does recognise as such when actually proceeding to payment.
#8
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Thanks, NickB.
It does seem that Ryanair are operating outside the spirit of regulations if not the law. Nationwide Building Society (in the UK) has a useful information sheet about DCC, including
http://www.nationwide.co.uk/mediacen...tsheet1105.pdf
Nationwide discusses Visa and not M/C because they have no M/C cards. I would imagine that M/C rules are similar.
Could be a story for the Daily Mail who seem to cherish stories about Ryanair ...
It does seem that Ryanair are operating outside the spirit of regulations if not the law. Nationwide Building Society (in the UK) has a useful information sheet about DCC, including
Originally Posted by Nationwide
For regulatory and anti-competitive reasons VISA* is unable to prevent the operation of DCC by retailers or ATM providers but has introduced rules to govern it. Prior to the transaction, a shop or restaurant offering the service should verbally inform the cardholder of the payment choice available, but language barriers will often prevent this. This should be followed by a statement on the signature slip illustrating the choice the cardholder has made ...
It has become evident that some retailers are not complying with the rules set out by VISA and are applying the conversion service automatically without the cardholder’s consent. Therefore, customers are paying in sterling at exchange and commission rates that are often unfavourable. Some cardholders do insist on paying in the local currency at the point of sale but the retailer will sometimes refuse to switch currencies ...
It has become evident that some retailers are not complying with the rules set out by VISA and are applying the conversion service automatically without the cardholder’s consent. Therefore, customers are paying in sterling at exchange and commission rates that are often unfavourable. Some cardholders do insist on paying in the local currency at the point of sale but the retailer will sometimes refuse to switch currencies ...
Nationwide discusses Visa and not M/C because they have no M/C cards. I would imagine that M/C rules are similar.
Could be a story for the Daily Mail who seem to cherish stories about Ryanair ...
#9
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#10
Join Date: May 2006
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I had a DCC applied to a transaction I made (with a hotel, not Ryanair), without my consent. I refused to sign the authorization, obliging the hotel to recredit the charge and do it properly. As a result the transactions all appeared on my statement and the damage resulting from DCC was evident, just under 5% in my case.
It's clearly a scam.
It's clearly a scam.
#11
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Yes, pity in a way that the programme is currently off air.
Mind you, Ms Robinson challenged MoL once before, together with a brigade of allegedly unhappy FR travellers. MoL walked all over her as she was as unresearched as usual, and it was effectively an unpaid FR ad on the BBC. MoL's modus operandi: any mention of Ryanair is good for business.
This time, though, careful research would identify the poor practice and it would be difficult for MoL or his nominee to argue the toss.
Mind you, Ms Robinson challenged MoL once before, together with a brigade of allegedly unhappy FR travellers. MoL walked all over her as she was as unresearched as usual, and it was effectively an unpaid FR ad on the BBC. MoL's modus operandi: any mention of Ryanair is good for business.
This time, though, careful research would identify the poor practice and it would be difficult for MoL or his nominee to argue the toss.
#12
Join Date: Feb 2010
Posts: 5
RyanAir forced dynamic currency conversion
Just purchased two one-way tickets on RyanAir today. Despite the fact that I unchecked the box for dynamic currency conversion prior to payment, on the confirmation I received, the transaction was processed with their unfavorable exchange rate of 1.233 $/Euro vs today's interbank rate of 1.15.
I initiated an online chat, but the agent refused to do anything other than provide a link to a complaint form, which I filed, but am sure will go nowhere.
How can RyanAir get away with this and is there any recourse? Can I get a
refund, if done within 24 hours or will I also get hosed on dynamic conversion on that as well?
I initiated an online chat, but the agent refused to do anything other than provide a link to a complaint form, which I filed, but am sure will go nowhere.
How can RyanAir get away with this and is there any recourse? Can I get a
refund, if done within 24 hours or will I also get hosed on dynamic conversion on that as well?
#13
Join Date: Feb 2013
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I recall Ryanair already did this back in 2006. I checked my old bank statements and the few reservations I still have and this seems to confirm that Ryanair always had an 'interesting' conversion rate going on.
Apparently no one made an effort in getting this changed for almost 10 years now.
Apparently no one made an effort in getting this changed for almost 10 years now.
#14
Join Date: Jan 2010
Posts: 9,307
There have been several reports croppping up recently of a similar nature regarding DCC, so someone at Ryanair may well be playing games again, despite their recent commitment to customer friendliness.