Enterprise: Late Pickup Policies?

 
Old Nov 28, 2014, 12:05 pm
  #1  
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Enterprise: Late Pickup Policies?

I apologize if this has been addressed elsewhere.

We booked a family trip to BOS a couple of months ago on United arriving at 7:30 p.m. on 12/24. I booked a car rental with Enterprise for our trip indicating that arrival time.

United has now changed our flights and we won't be arriving BOS until 10:30 p.m. on the 24th.

When I went online to modify the pickup time on our reservation, Enterprise wanted to charge $200 more for the rental. I backed out of the reservation change and left it as-is.

When I called Enterprise I can't get through to the local BOS office and the call center says they're very hard to get ahold of, but that's who I need to speak with.

I don't want to pay $200 more to pick the car up 3 hours later than originally planned, but I even moreso do not want to be car-less at 10:30 p.m. on Christmas Eve!

Does anyone know the policy with Enterprise on this? Obviously they have people arrive late on flights all the time, but I imagine this is a busy travel day and I'm not sure if they'd use the later arrival as an excuse to offer the vehicle to someone else?

I spent some time on their site and their FAQ says they try to hold the car to the next business day, but the language was pretty loose.

Am I fretting for nothing? Any other suggestions?

Thanks!
thom1033 is offline  
Old Nov 28, 2014, 6:11 pm
  #2  
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I'd keep trying to get a hold of them but if you can't, you can always call day of and say your flight got delayed and you'll now be arriving at 10:30 PM. Christmas Eve is not a time they are prone to run out of cars either so you should be okay. Hope it works out!
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Old Nov 30, 2014, 11:42 am
  #3  
 
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Based on personal experience, it depends on how flexible the branch is. It might be the best to contact BOS branch (call the number and hit 4 I believe) to get an agent.

Or email [email protected] - they might be able to help you resolve the issue.
kxc262 is offline  

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