Free Hotel Night Stop Services with Sri Lankan Airlines
Jan 2, 2016, 3:23 am
#16
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
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Posts: 30,519
Happy new year everyone! Can anyone tell me more about the actual procedure once you arrive at CMB?
I contacted UL with the PNR, they confirmed our booking (one version says "garden hotel" the other one says "hualuxe", not too sure!), but they haven't answered me on what we actually need to do when we arrive (e.g. do we go to a transit desk? Exit and then go to a specific desk after immigration, etc??)
We did the transit visa so all set from that point of view, it is just a matter of knowing where to actually go once landed so thanks in advance for any help!
I contacted UL with the PNR, they confirmed our booking (one version says "garden hotel" the other one says "hualuxe", not too sure!), but they haven't answered me on what we actually need to do when we arrive (e.g. do we go to a transit desk? Exit and then go to a specific desk after immigration, etc??)
We did the transit visa so all set from that point of view, it is just a matter of knowing where to actually go once landed so thanks in advance for any help!
Jan 19, 2016, 7:38 am
#17
Join Date: Mar 2014
Location: LUX
Programs: BAEC Gold, MILLEMIGLIA Freccia Alata, M&M Blue
Posts: 406
I have an upcoming flight in August and on CheckMyTrip I've seen they had a booking to the Taj Airport Garden Hotel for my 9 hours connection so I guess they are still using this hotel.
Jan 22, 2016, 1:50 am
#18
Join Date: Mar 2004
Location: London
Programs: BAEC gold, Marriott gold, Hilton gold
Posts: 1,922
I just arrived back so I know the procedure. i flew LHR-KUL in business class with 12 hour layover on the way out and 20 hours on the way back.
When you arrive just go to the transit desk. They will take your onward boarding pass and within minutes give you a paper with details of hotel. next you go through immigration (which both ways was pretty quick), through customs and on the public side on the right hand side you will see a desk (operated by sister company of Sri Lankan Airline). you hand the piece of paper to them and just wait 5-15 minutes until they know the driver has arrived. You will then be escorted to the car who will whisk you off to the hotel. at the hotel they will check you in and let you know which meals are included.
on the way out I stayed at Galadari Hotel in Colombo. On the return leg I was given a room at Jetwing Sea hotel on the beach in Negombo.
At Galadari I was given meal vouchers to be used in their buffet restaurant. at Jetwing Sea there were no vouchers but when you give them your room number they give you a 'transit menu' which is a four course meal (with choices) plus tea/coffee. for breakfast its a normal buffet.
I have to say the whole procedure was very efficient. the flights were great and I enjoyed my free vacation in Sri Lanka.
When you arrive just go to the transit desk. They will take your onward boarding pass and within minutes give you a paper with details of hotel. next you go through immigration (which both ways was pretty quick), through customs and on the public side on the right hand side you will see a desk (operated by sister company of Sri Lankan Airline). you hand the piece of paper to them and just wait 5-15 minutes until they know the driver has arrived. You will then be escorted to the car who will whisk you off to the hotel. at the hotel they will check you in and let you know which meals are included.
on the way out I stayed at Galadari Hotel in Colombo. On the return leg I was given a room at Jetwing Sea hotel on the beach in Negombo.
At Galadari I was given meal vouchers to be used in their buffet restaurant. at Jetwing Sea there were no vouchers but when you give them your room number they give you a 'transit menu' which is a four course meal (with choices) plus tea/coffee. for breakfast its a normal buffet.
I have to say the whole procedure was very efficient. the flights were great and I enjoyed my free vacation in Sri Lanka.
Last edited by jahason; Jan 22, 2016 at 2:49 am
Mar 18, 2016, 11:28 pm
#20
Join Date: Nov 2015
Posts: 10
This is the reply I received from Sri Lankan yesterday. When I called, I was told, they had already made the hotel booking (Jetwing Negombo)
Dear Sir/Madam
Thank you for contacting SriLankan Airlines.
Refer below criteria to be met in order to be eligible for complimentary transit hotel accommodation as requested.
We regret to inform you that we do not handle visa queries. Please visit www.eta.gov.lk for more information if required.
1. The transit time should be over 8 hours and less than 24 hours.
2. The net fare paid should be over USD 180(exclusive of taxes) for one-way journeys and over USD 360(exclusive of taxes) for return tickets.
3. The connecting flight must be on the first available connection.
4. Pakistani passport Holders should obtain ETA.
5. Hotel accommodation will only be provided in Colombo.
If you require further clarification, please contact our Call Center on the numbers below.
Within Sri Lanka – 1979 | From UK - 330 808 0800 | From Singapore - 315 805 80 | From Germany - 6990 732 333 | From France - 9751 81999 | From Hong Kong - 819 800 79 | From Japan – 505 532 3229 | From Italy – 0689 970 268 | From Malaysia – 321 683 615 | From Thailand – 600 035 642 | From outside Sri Lanka - +94 11777 1979
Dear Sir/Madam
Thank you for contacting SriLankan Airlines.
Refer below criteria to be met in order to be eligible for complimentary transit hotel accommodation as requested.
We regret to inform you that we do not handle visa queries. Please visit www.eta.gov.lk for more information if required.
1. The transit time should be over 8 hours and less than 24 hours.
2. The net fare paid should be over USD 180(exclusive of taxes) for one-way journeys and over USD 360(exclusive of taxes) for return tickets.
3. The connecting flight must be on the first available connection.
4. Pakistani passport Holders should obtain ETA.
5. Hotel accommodation will only be provided in Colombo.
If you require further clarification, please contact our Call Center on the numbers below.
Within Sri Lanka – 1979 | From UK - 330 808 0800 | From Singapore - 315 805 80 | From Germany - 6990 732 333 | From France - 9751 81999 | From Hong Kong - 819 800 79 | From Japan – 505 532 3229 | From Italy – 0689 970 268 | From Malaysia – 321 683 615 | From Thailand – 600 035 642 | From outside Sri Lanka - +94 11777 1979
Mar 23, 2016, 1:45 am
#22
Join Date: Oct 2009
Programs: IHG Platinum
Posts: 1,198
This is the reply I received from Sri Lankan yesterday. When I called, I was told, they had already made the hotel booking (Jetwing Negombo)
Dear Sir/Madam
Thank you for contacting SriLankan Airlines.
Refer below criteria to be met in order to be eligible for complimentary transit hotel accommodation as requested.
We regret to inform you that we do not handle visa queries. Please visit www.eta.gov.lk for more information if required.
1. The transit time should be over 8 hours and less than 24 hours.
2. The net fare paid should be over USD 180(exclusive of taxes) for one-way journeys and over USD 360(exclusive of taxes) for return tickets.
3. The connecting flight must be on the first available connection.
4. Pakistani passport Holders should obtain ETA.
5. Hotel accommodation will only be provided in Colombo.
If you require further clarification, please contact our Call Center on the numbers below.
Within Sri Lanka – 1979 | From UK - 330 808 0800 | From Singapore - 315 805 80 | From Germany - 6990 732 333 | From France - 9751 81999 | From Hong Kong - 819 800 79 | From Japan – 505 532 3229 | From Italy – 0689 970 268 | From Malaysia – 321 683 615 | From Thailand – 600 035 642 | From outside Sri Lanka - +94 11777 1979
Dear Sir/Madam
Thank you for contacting SriLankan Airlines.
Refer below criteria to be met in order to be eligible for complimentary transit hotel accommodation as requested.
We regret to inform you that we do not handle visa queries. Please visit www.eta.gov.lk for more information if required.
1. The transit time should be over 8 hours and less than 24 hours.
2. The net fare paid should be over USD 180(exclusive of taxes) for one-way journeys and over USD 360(exclusive of taxes) for return tickets.
3. The connecting flight must be on the first available connection.
4. Pakistani passport Holders should obtain ETA.
5. Hotel accommodation will only be provided in Colombo.
If you require further clarification, please contact our Call Center on the numbers below.
Within Sri Lanka – 1979 | From UK - 330 808 0800 | From Singapore - 315 805 80 | From Germany - 6990 732 333 | From France - 9751 81999 | From Hong Kong - 819 800 79 | From Japan – 505 532 3229 | From Italy – 0689 970 268 | From Malaysia – 321 683 615 | From Thailand – 600 035 642 | From outside Sri Lanka - +94 11777 1979
Mar 23, 2016, 3:18 am
#23
Join Date: Mar 2014
Location: LUX
Programs: BAEC Gold, MILLEMIGLIA Freccia Alata, M&M Blue
Posts: 406
Actually they mean that they provide accomodation when having a layover in Colombo Airport but the accomodations are usually arranged in one of the Negombo Hotels.
Mar 23, 2016, 6:13 am
#24
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,170
Free Hotel Night Stop Services with Sri Lankan Airlines
Negombo does have a relative dearth of good hotel rooms...lots of basic places that are just fine for a quick nighttstop, at their price - but the ones that we would probably not like when the airline's putting us up!
Mar 23, 2016, 7:23 am
#25
Join Date: Mar 2004
Location: London
Programs: BAEC gold, Marriott gold, Hilton gold
Posts: 1,922
i have to say i was quite happy at Jetwing Sea Hotel in Negombo.
Mar 24, 2016, 3:14 am
#26
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,170
Free Hotel Night Stop Services with Sri Lankan Airlines
Yep- one of the nicer properties in Negombo (think 2-3 others in that category). But,the total number of rooms @ Jetwing Sea is probably less than what 2 floors of any of the Colombo city hotels used by UL would have!
Mar 24, 2016, 10:23 pm
#27
Join Date: Apr 2011
Location: U.K.
Programs: QR P; HH D; IHG SpAmb
Posts: 774
At the airport i nevertheless walked to the transit desk and asked there - and voila, was given accomodation voucher for the Galadari Hotel in central Colombo with transfers and meals (quite a nice buffet there), which i was obviously very happy about.
May 9, 2016, 7:51 am
#28
Join Date: Apr 2014
Posts: 303
Any idea if they normally allocate different hotels for those traveling in Business Class vs Economy? I have a 14 hour layover going from Maldives to Dhaka via Colombo (Economy class), and will consider paying for a stay at the Cinnamon Grand hotel in Colombo (best one I presume) if the free transit hotel otherwise given is crappy. Would be happy if its hotel Galadari, Kingsbury, Jetwing in Negombo, etc as saw on other reports.
May 9, 2016, 10:04 am
#29
Join Date: Apr 2014
Posts: 303
Any idea if they normally allocate different hotels for those traveling in Business Class vs Economy? I have a 14 hour layover going from Maldives to Dhaka via Colombo (Economy class), and will consider paying for a stay at the Cinnamon Grand hotel in Colombo (best one I presume) if the free transit hotel otherwise given is crappy. Would be happy if its hotel Galadari, Kingsbury, Jetwing in Negombo, etc as saw on other reports.
Sep 12, 2016, 11:52 am
#30
Join Date: Sep 2016
Posts: 1
Stopover over 8 hours due to flight delay
Hello everyone,
My dad is on a flight operated by Mihin Lanka (MJ) (Code shared with Sri Lanka Airline) from SIN-CMB-LHE.
His stopover in CMB was for 03:40 hours. But it is being delayed (right now) for 04:25 hours. This means his stopover is now over 8 hours. Does anyone know if the airline would show the courtesy of providing accommodation for rest? Especially in this case when his stopover is more than 8 hours only due to the unexpected delay.
Thanks!
My dad is on a flight operated by Mihin Lanka (MJ) (Code shared with Sri Lanka Airline) from SIN-CMB-LHE.
His stopover in CMB was for 03:40 hours. But it is being delayed (right now) for 04:25 hours. This means his stopover is now over 8 hours. Does anyone know if the airline would show the courtesy of providing accommodation for rest? Especially in this case when his stopover is more than 8 hours only due to the unexpected delay.
Thanks!