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Old Feb 17, 12, 11:22 pm   #1
 
Join Date: Aug 2002
Location: Mid-Levels, Hong Kong
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EVA Air E-Ticket Refund Two Months??!

I purchased a refundable ticket on EVA Air recently that I ended up needed to cancel EVA states a two month period is need to process this refund. Yet, according to the HK sales office if it was paper it could be done same day.

Seems odd. Not happy on my end.

Anyone have experience with this?
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Old Feb 18, 12, 12:10 am   #2
 
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The last time that I requested a refund on an EVA issued ticket (not using my consolidator), it only took about 10 days until I saw the credit back on my credit card.
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Old Feb 18, 12, 12:23 am   #3
 
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Quote:
Originally Posted by aa767flyer View Post
I purchased a refundable ticket on EVA Air recently that I ended up needed to cancel EVA states a two month period is need to process this refund. Yet, according to the HK sales office if it was paper it could be done same day.

Seems odd. Not happy on my end.

Anyone have experience with this?
Paper ticket?
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Old Feb 18, 12, 3:54 am   #4
 
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Yeah apparently they still have paper tickets go figure! And faster to refund.
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Old Feb 19, 12, 10:12 pm   #5
 
Join Date: Jan 2011
Location: Beijing / San Francisco
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Last month, I requested an e- ticket refund on a SFO - TPE flight. I had purchased the ticket through the EVA website. I did not have a ticket number, so I called the EVA call center and they provided me the number.

I went on the EVA website and filled in their refund request. One week
Later, a full credit was on my credit card. Very efficient and pleased.
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Old Feb 19, 12, 10:38 pm   #6
 
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Originally Posted by aa767flyer View Post
Yeah apparently they still have paper tickets go figure! And faster to refund.
I think IATA went 100% E-tickets in 2008. Back then, EVA had certain exceptions where paper ticket had to be issued. Not sure if these exceptions still exist. They are very rare.
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Old Feb 20, 12, 12:23 am   #7
 
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Quote:
Originally Posted by minhaoxue View Post
Last month, I requested an e- ticket refund on a SFO - TPE flight. I had purchased the ticket through the EVA website. I did not have a ticket number, so I called the EVA call center and they provided me the number.

I went on the EVA website and filled in their refund request. One week
Later, a full credit was on my credit card. Very efficient and pleased.


Good to know. I sent in the request via the website on Saturday. So will see how long it takes and update.


Just a personal frustration as a consumer we pay and funds are deducted immediately but when a refund is requested a two month waiting period is a bit much to even suggest. Now that feels better to vent!
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Old Feb 20, 12, 1:44 am   #8
 
Join Date: Feb 2005
Location: Hsinchu (Taiwan), Saigon, London
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Quote:
Originally Posted by aa767flyer View Post
Just a personal frustration as a consumer we pay and funds are deducted immediately but when a refund is requested a two month waiting period is a bit much to even suggest. Now that feels better to vent!
Bizarrely with EVA I've had situations where I've bought a ticket in their own office in VN and they've not even put it through on my CC for 3 or 4 weeks. Then of course I get a while to pay (financed by merchant fees which they don't pass on to me).

So I'm clawing it back on your behalf!
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Old Feb 20, 12, 12:58 pm   #9
 
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Originally Posted by username View Post
I think IATA went 100% E-tickets in 2008. Back then, EVA had certain exceptions where paper ticket had to be issued. Not sure if these exceptions still exist. They are very rare.
Many airlines still allow paper tickets, for a fee, even if eticket is available. There are also some rare exceptions, mostly interline with obscure carriers, where paper tickets are required.

Don't know if this will make you feel better, BA refunded my fully refundable eticket business class fare after six months of multiple emails/calls.
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Old Feb 20, 12, 8:30 pm   #10
 
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They may have forgot.

I just called last week China Southern and they told me they FORGOT to process it. Money is refunded through paypal yesterday.
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Old Feb 21, 12, 12:01 am   #11
 
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Well I guess I cant complain too much my hometown airlines CX and KA can take a few weeks to process refunds.
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