Apr 23, 2014, 9:33 pm
Last edit by: jasonvr
To check with a CA PNR:
http://www.travelsky.com/tsky/journey_online.jsp
To check with an eTicket number:
http://www.travelsky.com/newsky/validate.html
Names are quite tricky on both sites, but generally try combinations like:
[LASTNAME]/[FIRSTNAME]
[LASTNAME]/[FIRSTNAME][TITLE]
[LASTNAME]/[FIRSTNAME][MIDDLENAME]
[LASTNAME]/[FIRSTNAME][MIDDLENAME][TITLE]
[LASTNAME]/[FIRSTNAME][MIDDLEINITIAL]
[LASTNAME]/[FIRSTNAME][MIDDLEINITIAL][TITLE]
It may be helpful to see how your name is listed on your eTicket receipt
http://www.travelsky.com/tsky/journey_online.jsp
To check with an eTicket number:
http://www.travelsky.com/newsky/validate.html
Names are quite tricky on both sites, but generally try combinations like:
[LASTNAME]/[FIRSTNAME]
[LASTNAME]/[FIRSTNAME][TITLE]
[LASTNAME]/[FIRSTNAME][MIDDLENAME]
[LASTNAME]/[FIRSTNAME][MIDDLENAME][TITLE]
[LASTNAME]/[FIRSTNAME][MIDDLEINITIAL]
[LASTNAME]/[FIRSTNAME][MIDDLEINITIAL][TITLE]
It may be helpful to see how your name is listed on your eTicket receipt
Air China: how do I check my booking?
Oct 31, 2013, 5:12 am
#31
Join Date: Jun 2012
Programs: AA EXP, Hyatt Globalist, *A Silver
Posts: 4,896
If it is a United award reservation and United has not e-mailed you a genuine real receipt with a genuine real e-ticket number, it probably is not ticketed. (e-mail itineraries promising your reservation is confirmed do not count if it's not a receipt with an e-ticket number) United has MAJOR problems with sometimes not ticketing award reservations and if this is the case it is probable CA will drop the reservation after a couple of days. If it's more than 10 or 12 hours since you made the reservation with United and you still don't have an e-ticket number you better get on the phone to United and harass them relentlessly until they give you a real e-ticket number because you will surely lose the reservation if one does not exist.
Pull it up on united.com and click on "view receipt". If you cant, there is not a real ticket.
Pull it up on united.com and click on "view receipt". If you cant, there is not a real ticket.
Oct 31, 2013, 5:45 am
#32
Join Date: Jun 2007
Location: SAN
Programs: PR Premier Elite
Posts: 1,950
Probably good then but it still should show an e-ticket number when you pull it up on on www.travelsky.com. There should be a line like
票号： 0161234567890 for the CA segments
If you are able to pull it up and the number is in there you should be cool. If the reservation is showing but no e-ticket number is showing for CA segments, and given UA's deplorable history of ticketing issues with partners, I'd at least call CA and make sure their reservation agents see it as ticketed because it should show up on travelsky.
It is however common to have additional e-ticket numbers for CA segments that differ from UA's web site though. Like 0161234567890 from UA and then 0161234567891, 0161234567892, etc in travelsky.
Oct 31, 2013, 8:25 am
#34
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,698
Hint Chrome can translate the site on the fly as you use it:
My Chinese is awful something to the effect you entered something wrong
Nov 1, 2013, 9:57 am
#36
Join Date: Jun 2012
Programs: AA EXP, Hyatt Globalist, *A Silver
Posts: 4,896
So my award flight goes LH-LH-CA-CA-LH-LH. When I enter my LH confirmation code on LH website, I see all the segments except the first CA segment... Should I be worried? My eticket number still does not work on Travelsky.
Nov 1, 2013, 10:32 am
#37
Join Date: May 2009
Location: Little Red Dot
Programs: AP Elite, A3 Gold, KF Silver, IHG Amb, HH Gold, BWR Diamond
Posts: 80
Nov 1, 2013, 11:08 am
#39
Join Date: Jan 2007
Location: SFO/SJC
Programs: UA 1K/1MM, Marriott/IHG Ambassador, Hyatt Globalist
Posts: 291
Nov 1, 2013, 5:07 pm
#40
Join Date: Jun 2007
Location: SAN
Programs: PR Premier Elite
Posts: 1,950
I'm confused now. In your earlier posts you seemed to indicate that you were able to access the reservation using your CA confirmation supplied by United, seemingly indicating that you had already hit on the magic name combination, got in, and you were just concerned that it might not be properly ticketed. If that is the case, just access it that way, look at the CA flights and if there is a 016xxxxxxxxxx e-ticket number in them you should be good. If you can see the CA flights in the reservation but there are no e-ticket numbers anywhere I would be very concerned.
Nov 1, 2013, 7:38 pm
#41
Join Date: Jun 2012
Programs: AA EXP, Hyatt Globalist, *A Silver
Posts: 4,896
Sorry, okay, so a few mistakes along my older post...
My itinerary is LH-LH-CA-CA-CA-CA-LH-LH. All the LH and the last CA show up on LH website. Everything shows up on UA's website. Before I got used the 6 digit confirmation code on http://www.travelsky.com/newsky/journey_online.jsp
However, I cannot pull up my reservation using the 13 digit UA (number only) eticket code on http://www.travelsky.com/newsky/validate.html
I called CA now to confirm and have been on hold for 2 hours, at which point I gave up.
At the journey_only site, all my CA segments say this... (blacked out are my name and eticket number)
My itinerary is LH-LH-CA-CA-CA-CA-LH-LH. All the LH and the last CA show up on LH website. Everything shows up on UA's website. Before I got used the 6 digit confirmation code on http://www.travelsky.com/newsky/journey_online.jsp
However, I cannot pull up my reservation using the 13 digit UA (number only) eticket code on http://www.travelsky.com/newsky/validate.html
I called CA now to confirm and have been on hold for 2 hours, at which point I gave up.
At the journey_only site, all my CA segments say this... (blacked out are my name and eticket number)
Last edited by TOMFORD; Nov 1, 2013 at 7:48 pm
Nov 2, 2013, 9:45 pm
#42
Join Date: Jan 2007
Location: SFO/SJC
Programs: UA 1K/1MM, Marriott/IHG Ambassador, Hyatt Globalist
Posts: 291
Anyway I am not very good at the simplified Chinese term here but the status said "confirmed please ticket in time"
I will call CA or even UA to make sure it looks good in their systems.
Nov 3, 2013, 7:29 am
#43
Join Date: Jun 2012
Programs: AA EXP, Hyatt Globalist, *A Silver
Posts: 4,896
I called UA and then UA put me on hold and called CA. The UA agent came back half an hour saying that he's getting to the automated system and it just tells him to hold by pressing 1 every few minutes. I called CA and got the same thing... I never got to a real person.
Nov 3, 2013, 4:45 pm
#44
Join Date: Jun 2012
Programs: AA EXP, Hyatt Globalist, *A Silver
Posts: 4,896
Called in at 4:58pm EST, after 2 minutes of menus, got through at 5:00pm EST, which is 6AM China time, exactly when they opened. Got through after half a ring and confirmed everything. Service person was LA-based... They must work weird hours.
Nov 12, 2013, 9:11 am
#45
Join Date: May 2009
Location: Little Red Dot
Programs: AP Elite, A3 Gold, KF Silver, IHG Amb, HH Gold, BWR Diamond
Posts: 80
Sorry, okay, so a few mistakes along my older post...
My itinerary is LH-LH-CA-CA-CA-CA-LH-LH. All the LH and the last CA show up on LH website. Everything shows up on UA's website. Before I got used the 6 digit confirmation code on http://www.travelsky.com/newsky/journey_online.jsp
However, I cannot pull up my reservation using the 13 digit UA (number only) eticket code on http://www.travelsky.com/newsky/validate.html
I called CA now to confirm and have been on hold for 2 hours, at which point I gave up.
At the journey_only site, all my CA segments say this... (blacked out are my name and eticket number)
My itinerary is LH-LH-CA-CA-CA-CA-LH-LH. All the LH and the last CA show up on LH website. Everything shows up on UA's website. Before I got used the 6 digit confirmation code on http://www.travelsky.com/newsky/journey_online.jsp
However, I cannot pull up my reservation using the 13 digit UA (number only) eticket code on http://www.travelsky.com/newsky/validate.html
I called CA now to confirm and have been on hold for 2 hours, at which point I gave up.
At the journey_only site, all my CA segments say this... (blacked out are my name and eticket number)
Have a good flight!
