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FlyerTalk Forums Thread Wiki: JetSmarter - discussion and experiences
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JetSmarter is a membership program that allows members to fly on empty legs of private jets (JetDeals) and seats on scheduled private jet shuttles (JetShuttle).
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Old Jan 9, 17, 3:23 am   #946
  
Join Date: Dec 2016
Location: Miami
Programs: UA Gold, TK Gold, AA Gold
Posts: 28
Quote:
Originally Posted by dval44 View Post
I just want to confirm that DJPs fly empty without being on the app - Same plane, same crew, etc.

I was on a fantastic empty leg with them yesterday. They had just flown in empty from Cabo, and it definitely wasn't on the app. I found it curious. Certainly not angry, just curious that some are and some are not on there. Wonder why.
I've read Jetsmarter reviews on yelp, I fount this one quite true :

" They .... on existing members while promising the world to new members. Once they get your money they change the rules and take the perks away. They also did not honor the renewal and grandfathered price or guarantee."

https://www.yelp.com/biz/jetsmarter-fort-lauderdale

Last edited by DLH441; Feb 10, 17 at 3:37 pm
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Old Jan 9, 17, 7:14 am   #947
  
Join Date: Aug 2006
Posts: 656
Does anyone know if the member must travel on Jetdeals, or could I just put other people on when they ask for names/DOBs?

Common sense would say that the member has to be on the flight, but the fact that they message and ask for a name when I only reserve one seat suggests that I could send any name I want.
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Old Jan 9, 17, 7:20 am   #948
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Join Date: Nov 2007
Location: LAX-SNA-VNY
Programs: UA 1K, AA EXP
Posts: 17,588
Quote:
Originally Posted by OptionsCLE View Post
Does anyone know if the member must travel on Jetdeals, or could I just put other people on when they ask for names/DOBs?
Common sense would say that the member has to be on the flight, but the fact that they message and ask for a name when I only reserve one seat suggests that I could send any name I want.
You or your spouse must travel.
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Old Jan 9, 17, 12:03 pm   #949
  
Join Date: Jan 2013
Programs: NZ, UA, QF, EK
Posts: 338
Quote:
Originally Posted by SFO777 View Post
You or your spouse must travel.
Never heard that ones spouse can do it, unless the spouse is a member.

if you're a smart (or legacy) member, you have to fly with your nominated guests.

In the case of sophisticated members, they can nominate someone for the deal, and not be present.
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Old Jan 9, 17, 12:19 pm   #950
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Join Date: Nov 2007
Location: LAX-SNA-VNY
Programs: UA 1K, AA EXP
Posts: 17,588
Quote:
Originally Posted by SFO777 View Post
You or your spouse must travel.
Quote:
Originally Posted by cakiwi View Post
Never heard that ones spouse can do it, unless the spouse is a member.
Don't know about new memberships, but with the original membership, your spouse could fly on your membership without you.
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Old Jan 9, 17, 5:27 pm   #951
  
Join Date: Apr 2006
Programs: Jetsmarter; AA EXP
Posts: 385
I notice they've reduced the price of the NY-LON shuttles to $1,760. Getting warmer, but value's still not there for me.

Edit: looks like the cost is now variable. Based on anticipated load, or rising price as the plane fills? We've got ourselves a regular commercial airline in the works.
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Old Jan 10, 17, 7:17 am   #952
  
Join Date: Aug 2006
Posts: 656
Quote:
Originally Posted by millions View Post
I notice they've reduced the price of the NY-LON shuttles to $1,760. Getting warmer, but value's still not there for me.

Edit: looks like the cost is now variable. Based on anticipated load, or rising price as the plane fills? We've got ourselves a regular commercial airline in the works.
Without any of the regulation / consumer protections to which we're entitled on the real commercial airlines...
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Old Jan 10, 17, 1:37 pm   #953
  
Join Date: Apr 2006
Programs: Jetsmarter; AA EXP
Posts: 385
Quote:
Originally Posted by KurtR View Post
Steve - welcome to a great club in the sky - you should have stayed overnight in SAN and taken the SAN to VNY shuttle tomorrow morning and forgone the train. The planes they use for this shuttle just completed their exterior and interior refurbishment. Great shuttle! Hope to see you on that one soon.
I notice this route is no longer in service. No surprise they didn't send an email about tha. When did it happen? Always seemed like to me a pretty wasteful route.
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Old Jan 12, 17, 9:41 am   #954
  
Join Date: May 2013
Posts: 58
I would recommend that anyone considering JetSmarter watch this video that they themselves put out. To me, it captures the culture of the company and what they are going for.

It's not necessarily bad, it's just a style that not everyone has or aspires to. The video doesn't really appeal to my personal taste, but it does exemplify my experience of the company.

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Old Jan 14, 17, 8:47 am   #955
  
Join Date: Dec 2016
Location: Miami
Programs: UA Gold, TK Gold, AA Gold
Posts: 28
Just checked their membership conditions :
Quote:
JetSmarter reserves the right to change, suspend or terminate any of the Services or benefits at any time, including, without limitation, changes, suspension or termination of any routes, types of aircraft used and/or operators that perform flights, and changes to (or imposition of new) fees or other charges for services or benefits.
So basically they can do whatever they want, even shut down the app for a month or more, and members can't say anything..
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Old Jan 16, 17, 2:52 pm   #956
  
Join Date: Jan 2013
Programs: NZ, UA, QF, EK
Posts: 338
Quote:
Originally Posted by DLH441 View Post
Just checked their membership conditions :

So basically they can do whatever they want, even shut down the app for a month or more, and members can't say anything..
yep, this has been widely posted on here, before. So too, can Google, MSFT (Skype, LinkedIn, Hotmail etc), uber, facebook, snapchat, change their terms and conditions, whenever they want. As can all the commercial airlines, as well. There's obviously guidelines and federal requirements, but if JS want to start charging $3k a seat to London from NYC or reduce it to $1k (with token usage), as they seem to have done this week (reduced it), that's no different to Delta changing their seat prices or doing something on the flight to reduce load factor etc. It certainly doesn't give a lot of confidence when you've paid $15k or $47.5k (Sophisticated) for an annual membership of something that may not actually even be there for the whole annual term, let alone offer you what you thought you were subscribing to. Kinda like joining a gym for a year, and them removing the treadmills after a month just cause they can. Buyer beware, for sure.
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Old Jan 18, 17, 3:33 pm   #957
  
Join Date: Dec 2003
Location: Dublin CA
Programs: UA *G, AS MVP
Posts: 650
I just passed the six month mark in my membership. Been keeping track of stats, and here are some interesting numbers. This is an 'access' membership ( empty legs only ) based in the Bay Area.

So far, I've taken 14 JS flights. All of the flights were great -- super nice crews, very comfortable, etc.

I’ve wanted to take a further 10 flights, but they’ve been cancelled ( that only includes flights I wanted to take that I couldn't, not flights where I changed my mind and cancelled myself.). So that means my completion percentage is 14/24, or 58%.

Most popular operator is XO ( 8 flights ) followed by DPJ ( 4 flights ) and JetEdge ( 2 flights ).

In terms of cancellations, XO ( 6 / 14 cancelled = 42% ) and DPJ ( 3 / 7 cancelled = 42% ) are tied. JetLinx had one cancellation; I’ve never flown them. I've flown JetEdge twice and both flights went.

Looking at it from the perspective of quarters (3 month periods), since I signed up on July 8, 2016:

Q1 had the most flights taken, with 12 attempts and 8 flown.
Q2 had the worst record by far, with 8 attempts and 3 flown.
Q3 has started off well, with 4 attempts and 3 flown. And we’re only nine days into the quarter, since my six month mark on Jan 8.

If the H1 stats holds for H2, by the time membership is up I’ll have flown 22 JS flights for a net cost of $181/each, excluding initiation fee. Crazy value, although the ~18 times I will have had to plan for a flight ( contact friends, etc. ) and then have it cancelled definitely dampens the enthusiasm a bit.
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Old Jan 18, 17, 9:08 pm   #958
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Join Date: Jan 2011
Location: SFO
Programs: UA 1K; SPG Plat100 Ambassador; AS MVPG 75k; Hilton ♦; Marriott Plat; TR♦
Posts: 1,088
Just activated my 3-month trial membership; and considering going for the $4k/yr "access" plan at the end of the trial.

One key differentiator would be the ability to bring in a guest. The paid (post-trial) membership allows for one guest, I believe. Has that been reliable for y'all?
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Old Jan 18, 17, 9:44 pm   #959
  
Join Date: Dec 2003
Location: Dublin CA
Programs: UA *G, AS MVP
Posts: 650
Quote:
Originally Posted by helvetic View Post
One key differentiator would be the ability to bring in a guest. The paid (post-trial) membership allows for one guest, I believe. Has that been reliable for y'all?
Yeah this works just fine. Done it lots of times.
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Old Jan 18, 17, 10:10 pm   #960
  
Join Date: Sep 2013
Location: SMF
Posts: 1,160
Quote:
Originally Posted by dordal View Post
I just passed the six month mark in my membership. Been keeping track of stats, and here are some interesting numbers. This is an 'access' membership ( empty legs only ) based in the Bay Area.

So far, I've taken 14 JS flights. All of the flights were great -- super nice crews, very comfortable, etc.

Iíve wanted to take a further 10 flights, but theyíve been cancelled ( that only includes flights I wanted to take that I couldn't, not flights where I changed my mind and cancelled myself.). So that means my completion percentage is 14/24, or 58%.

Most popular operator is XO ( 8 flights ) followed by DPJ ( 4 flights ) and JetEdge ( 2 flights ).

In terms of cancellations, XO ( 6 / 14 cancelled = 42% ) and DPJ ( 3 / 7 cancelled = 42% ) are tied. JetLinx had one cancellation; Iíve never flown them. I've flown JetEdge twice and both flights went.

Looking at it from the perspective of quarters (3 month periods), since I signed up on July 8, 2016:

Q1 had the most flights taken, with 12 attempts and 8 flown.
Q2 had the worst record by far, with 8 attempts and 3 flown.
Q3 has started off well, with 4 attempts and 3 flown. And weíre only nine days into the quarter, since my six month mark on Jan 8.

If the H1 stats holds for H2, by the time membership is up Iíll have flown 22 JS flights for a net cost of $181/each, excluding initiation fee. Crazy value, although the ~18 times I will have had to plan for a flight ( contact friends, etc. ) and then have it cancelled definitely dampens the enthusiasm a bit.
Thanks for sharing your experiences. I'm curious what the average load has been like for your empty legs and how much personal space you had. I'm also curious what the most common destinations are that you've been able to take advantage from the Bay Area.
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