Well, they cancelled my long-standing reservation with two days notice in April of this year (no explanation), and have not given me my money back. I've called (phone numbers don't work), e-mailed repeatedly (no response), and will now dig my feet in. If anyone has any experience or advice getting humans or any response from these thieves, I'd love to hear about it.
Well, they cancelled my long-standing reservation with two days notice in April of this year (no explanation), and have not given me my money back. I've called (phone numbers don't work), e-mailed repeatedly (no response), and will now dig my feet in. If anyone has any experience or advice getting humans or any response from these thieves, I'd love to hear about it.
You may wish to contact the Turkish-based company behind the website in question:
Ozar, Alper alper@bookinhotels.com
Ozar Turizm Ltd Sti.
Prof Kazim Ismail Gurkan Cad No 2/2 Hamam Sok
Kardesler Han Cagaloglu Istanbul
Istanbul, Cagaloglu 34110
TR
902125146510
902125146513
Thanks for the link and address; I'll try them, too.
My bank, Chase, is not at all helpful about this (a debit used as cc purchase). They issued a credit, then took it away! They have "no record" of receiving the first TWO faxed e-mail copies, or the forwarded e-mails from bookin (promising me a refund). I also had a Chase person's e-mail who has not answered a single e-mail I've sent her. Every time I talk to a human, they seem increasingly stupid (now, start from the beginning, including your account, cc, SS, and claim numbers, etc.). (When this is resolved, I might have to switch every account to a different institution.)
