I have reciently had an issue with Expedia and since I am in Asia for the next 3 months, and since they refuse to discuss the issue via e-mail, I thought I would see if I have any hope of resolving it prior to spending $1/min sitting on endless hold with them. Here is the deal....
I tried to book the Peninsula in Bangkok for two nights over Christmas via Expedia. The hotel claimed to be full but Expdia claimed they could get me in. So, what the heck, may as well try. I put in all the details, press submit and waited, and waited and waited..... No response ever came back. I had to leave so I shut down the browser thinking that I would receive an e-mail if it went though.
No e-mail ever came so I booked some other hotel in Bangkok. A month later I got my CC bill and noticed that Expedia had changed me $430 for the booking. I then called the hotel and they confirmed a booking was made but as I was a no-show, they refunded the second night back to expedia.
That said, what do you all think my chances are of seeing any of my money? Is the arguement that I never received 'e-mail' confirmation via e-mail going to fly with them? (Note that I have since looked into my account on Expedia and they claim the booking was made as requested.) You think that I could get back the refunded amount? Thoughts?
Location: Naples, Florida .... Clarification: USAFAN was chosen before George W. Bush became 43rd President of the United States
Posts: 7,136
Welcome to FlyerTalk!
You may get the second day credited from Expedia, for the first day you are a no-show!
Expedia could argue, that you could have called them or the hotel to check, if the reservation went through.
Next, when I remember it right, you could have logged in to Expedia to check if you have a reservation.
Good luck!
I agree with USAFAN on this. It was your responsibility to follow up to see if the booking went through. As to not getting an immediate confirmation screen, it may have just taken a while for the booking to be confirmed.
Unfortunately, with all the spam filtering that ISPs are doing these days, especially with HTML emails which is what Expedia sends, you can no longer rely on email for this.
You have the right to cancel the charge on your credit card because you did not recieve the service stated. You can also bill Expedia for the difference that you paid at your new hotel because Expedia faild to offer you your prefered hotel. If Expedia wont budge then take them to small claims court and report your incident to the BBB. Also write a letter to the Manager or President of Expedia or ask to talk with the President because you have an issue that needs to be resolved. Sure I would be demanding because it involves money.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">You have the right to cancel the charge on your credit card because you did not recieve the service stated.
Expedia faild to offer you your prefered hotel.</font>
I don't know how you can make that claim when he said the hotel confirmed that Expedia had made the booking. Expedia has no control over whether the emails they send are received.
This case is pretty cut and dried in Expedia's favor.
Expedia certainly has their faults, as I've commented about on this forum a number of times in the past, but this isn't one of them.
[This message has been edited by Sheryl (edited Feb 05, 2004).]
[quote]<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Sheryl:
Quote:
You have the right to cancel the charge on your credit card because you did not recieve the service stated.
Expedia faild to offer you your prefered hotel.</font>
I don't know how you can make that claim when he said the hotel confirmed that Expedia had made the booking. Expedia has no control over whether the emails they send are received and to assume no booking was made just because no email was received is more than just naive.
This case is pretty cut and dried in Expedia's favor.
Expedia certainly has their faults, as I've commented about on this forum a number of times in the past, but this isn't one of them.
[This message has been edited by Sheryl (edited Feb 05, 2004).]
[quote]<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Sheryl:
Quote:
Originally posted by Sheryl:
You have the right to cancel the charge on your credit card because you did not recieve the service stated.
Expedia faild to offer you your prefered hotel.</font>
I don't know how you can make that claim when he said the hotel confirmed that Expedia had made the booking. Expedia has no control over whether the emails they send are received and to assume no booking was made just because no email was received is more than just naive.
This case is pretty cut and dried in Expedia's favor.
Expedia certainly has their faults, as I've commented about on this forum a number of times in the past, but this isn't one of them.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">You have the right to cancel the charge on your credit card because you did not recieve the service stated.
Expedia faild to offer you your prefered hotel.</font>
I don't know how you can make that claim when he said the hotel confirmed that Expedia had made the booking. Expedia has no control over whether the emails they send are received and to assume no booking was made just because no email was received is more than just naive.
This case is pretty cut and dried in Expedia's favor.
Expedia certainly has their faults, as I've commented about on this forum a number of times in the past, but this isn't one of them.
leifinator
Welcome to FT!
When you see Sheryl on Expedia's side on an issue, you can pretty well be assured Expedia's not at fault.
Sheryl, you brought an early morning smile to my face with your not too subtle "hint".
This issue can happen with any online booking agency. I've had it happen with Delta, where I ended up booked twice for the same flight. Called them right away and it was fixed, but it was my responsibility to call.
