Travel Up - fraudsters?
Aug 9, 2016, 5:05 pm
#1
Original Poster
Join Date: Apr 2012
Location: LHR
Programs: BA GGL/GfL, A3 Gold, HH Diamond, IHG Gold
Posts: 320
Travel Up - fraudsters?
Any advice on this matter would be hugely appreciated!
I booked a multi sector journey on Iberia in business class with travel up. On receiving the confirmation email, I noticed that one of the sectors, TLV-MAD, had been booked into F class, indicated as "First" on the itinerary. I know Iberia don't offer a first class cabin, so I called the airline and had it confirmed by one of their agents that the sector in question had been ticketed in economy. I then emailed travel up asking for either a ticket reissue or a full refund and was flatly denied either. The agent even admitted that it was their system which failed to recognise that Iberia use the F selling class for economy, which is why the flight was offered for sale as J or higher and described as "First" on the confirmation, but still refused to rectify the situation.
Selling a business class ticket at a business class price, describing it as "First" after purchase but then providing economy strikes me as fraud. I've contacted my credit card company and they're starting to look into it - but does anybody here have any other advice on what I can do? Apart from avoiding Travel Up in future?
I booked a multi sector journey on Iberia in business class with travel up. On receiving the confirmation email, I noticed that one of the sectors, TLV-MAD, had been booked into F class, indicated as "First" on the itinerary. I know Iberia don't offer a first class cabin, so I called the airline and had it confirmed by one of their agents that the sector in question had been ticketed in economy. I then emailed travel up asking for either a ticket reissue or a full refund and was flatly denied either. The agent even admitted that it was their system which failed to recognise that Iberia use the F selling class for economy, which is why the flight was offered for sale as J or higher and described as "First" on the confirmation, but still refused to rectify the situation.
Selling a business class ticket at a business class price, describing it as "First" after purchase but then providing economy strikes me as fraud. I've contacted my credit card company and they're starting to look into it - but does anybody here have any other advice on what I can do? Apart from avoiding Travel Up in future?
Aug 11, 2016, 2:51 am
#2
Join Date: Apr 2015
Location: USA
Programs: DL Gold / AA Gold
Posts: 609
I would say your credit card will have your back unless you knowingly booked coach and just had a 'typo' confirmation email looking for some unfortunate gain. However, if that is not the case i.e. search J, description J/Biz, then go ahead purchasing J but receive Y, screenshot will be your best buddy.
Aug 11, 2016, 4:02 pm
#3
Original Poster
Join Date: Apr 2012
Location: LHR
Programs: BA GGL/GfL, A3 Gold, HH Diamond, IHG Gold
Posts: 320
I would say your credit card will have your back unless you knowingly booked coach and just had a 'typo' confirmation email looking for some unfortunate gain. However, if that is not the case i.e. search J, description J/Biz, then go ahead purchasing J but receive Y, screenshot will be your best buddy.
