No show on a British Airways flight
Apr 23, 2016, 11:09 pm
#1
Original Poster
Join Date: Apr 2016
Posts: 1
No show on a British Airways flight
I missed by BA flight that I had booked through an agent Justfly. I know it sounds bad, and it is.
But they cancelled all my flights and are not willing to refund or rebook any of my flights even for a fee. I did not really see this in any fare rules with Justfly of BA.
What can I do in my situation? (I will even lie now)
I don't understand why I would pay when no services were rendered by any of them. And my booking did not say this. The ticket policy was the following: Changes:
In the event changes are permitted for your fare, there will be a minimum fee of $250.00 USD per passenger . There may be additional fees or differences in price charged by 3rd party suppliers that will vary by carrier, market, and specific fare rule.
Cancellations:
If your fare allows for cancellations, a minimum fee of $250.00 USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of rebooking. If permitted by the airline, the remaining funds may be available within one year of the cancellation.
But they cancelled all my flights and are not willing to refund or rebook any of my flights even for a fee. I did not really see this in any fare rules with Justfly of BA.
What can I do in my situation? (I will even lie now)
I don't understand why I would pay when no services were rendered by any of them. And my booking did not say this. The ticket policy was the following: Changes:
In the event changes are permitted for your fare, there will be a minimum fee of $250.00 USD per passenger . There may be additional fees or differences in price charged by 3rd party suppliers that will vary by carrier, market, and specific fare rule.
Cancellations:
If your fare allows for cancellations, a minimum fee of $250.00 USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of rebooking. If permitted by the airline, the remaining funds may be available within one year of the cancellation.
Apr 25, 2016, 6:05 am
#2
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
I missed by BA flight that I had booked through an agent Justfly. I know it sounds bad, and it is.
But they cancelled all my flights and are not willing to refund or rebook any of my flights even for a fee. I did not really see this in any fare rules with Justfly of BA.
What can I do in my situation? (I will even lie now)
I don't understand why I would pay when no services were rendered by any of them. And my booking did not say this. The ticket policy was the following: Changes:
In the event changes are permitted for your fare, there will be a minimum fee of $250.00 USD per passenger . There may be additional fees or differences in price charged by 3rd party suppliers that will vary by carrier, market, and specific fare rule.
Cancellations:
If your fare allows for cancellations, a minimum fee of $250.00 USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of rebooking. If permitted by the airline, the remaining funds may be available within one year of the cancellation.
But they cancelled all my flights and are not willing to refund or rebook any of my flights even for a fee. I did not really see this in any fare rules with Justfly of BA.
What can I do in my situation? (I will even lie now)
I don't understand why I would pay when no services were rendered by any of them. And my booking did not say this. The ticket policy was the following: Changes:
In the event changes are permitted for your fare, there will be a minimum fee of $250.00 USD per passenger . There may be additional fees or differences in price charged by 3rd party suppliers that will vary by carrier, market, and specific fare rule.
Cancellations:
If your fare allows for cancellations, a minimum fee of $250.00 USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of rebooking. If permitted by the airline, the remaining funds may be available within one year of the cancellation.
Apr 25, 2016, 12:53 pm
#3
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,844
The fare rules of your ticket will determine whether changes/cancellations are allowed - not the general rules of Justfly that you refer to.
Most likely your BA ticket does not allow any changes or cancellation. Then you are SOL by no-showing for the flight. If you no-show all segments will be cancelled. Only if the fare rules allow changes you will be able rebook (for a change fee + fare difference to BA + any penalty for no-show and USD 250 to Justfly, i.e. it will not be cheap). Again this provides that the fare rules allow rebooking; most likely your BA fare does not allow it.
Sorry, but I think you will have to buy a new ticket.
Most likely your BA ticket does not allow any changes or cancellation. Then you are SOL by no-showing for the flight. If you no-show all segments will be cancelled. Only if the fare rules allow changes you will be able rebook (for a change fee + fare difference to BA + any penalty for no-show and USD 250 to Justfly, i.e. it will not be cheap). Again this provides that the fare rules allow rebooking; most likely your BA fare does not allow it.
Sorry, but I think you will have to buy a new ticket.
Jun 20, 2016, 3:19 pm
#4
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
I missed by BA flight that I had booked through an agent Justfly. I know it sounds bad, and it is.
But they cancelled all my flights and are not willing to refund or rebook any of my flights even for a fee. I did not really see this in any fare rules with Justfly of BA.
What can I do in my situation? (I will even lie now)
I don't understand why I would pay when no services were rendered by any of them. And my booking did not say this. The ticket policy was the following: Changes:
In the event changes are permitted for your fare, there will be a minimum fee of $250.00 USD per passenger . There may be additional fees or differences in price charged by 3rd party suppliers that will vary by carrier, market, and specific fare rule.
Cancellations:
If your fare allows for cancellations, a minimum fee of $250.00 USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of rebooking. If permitted by the airline, the remaining funds may be available within one year of the cancellation.
But they cancelled all my flights and are not willing to refund or rebook any of my flights even for a fee. I did not really see this in any fare rules with Justfly of BA.
What can I do in my situation? (I will even lie now)
I don't understand why I would pay when no services were rendered by any of them. And my booking did not say this. The ticket policy was the following: Changes:
In the event changes are permitted for your fare, there will be a minimum fee of $250.00 USD per passenger . There may be additional fees or differences in price charged by 3rd party suppliers that will vary by carrier, market, and specific fare rule.
Cancellations:
If your fare allows for cancellations, a minimum fee of $250.00 USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of rebooking. If permitted by the airline, the remaining funds may be available within one year of the cancellation.
Jun 20, 2016, 3:54 pm
#5
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,928
I am always surprised that the airlines get away with burying something that can have such a major impact in the small print and that the parts they do show only say "if" and "may" instead of telling you exactly what rules apply to your ticket. However I fear that what people have told you above is true. If you do not cancel the flight in advance then, in most cases, you lose everything and have to buy a new ticket.