Otis Travel charging exorbitant cancellation fee
Jul 21, 2015, 5:21 pm
#1
Original Poster
Join Date: Jul 2015
Posts: 2
Otis Travel charging exorbitant cancellation fee
Hi All,
I have booked 3 tickets with Otis Travel(online) for traveling from Chicago to Chennai in Qatar airways. Due to some personal exigencies we would not be able to travel as planned on 24th July and requested for cancellation of tickets.
Travel agent is asking $500 per ticket as cancellation fee. When I checked with Qatar airways Chicago office, they said the cancellation as $100 per ticket.
At the time of booking the travel agent didn't specify any terms and conditions on eticket or any other communication.
What options do I have in getting them to agree to Qatar airways policies?
I have booked 3 tickets with Otis Travel(online) for traveling from Chicago to Chennai in Qatar airways. Due to some personal exigencies we would not be able to travel as planned on 24th July and requested for cancellation of tickets.
Travel agent is asking $500 per ticket as cancellation fee. When I checked with Qatar airways Chicago office, they said the cancellation as $100 per ticket.
At the time of booking the travel agent didn't specify any terms and conditions on eticket or any other communication.
What options do I have in getting them to agree to Qatar airways policies?
Jul 21, 2015, 7:10 pm
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
If you had booked directly with the carrier, you would pay the carrier's $100 fee. If you book through some third party, you pay the carrier's fee + any fees the third party imposes. Sounds like Otis' fee is $400, so you pay $500.
A tough lesson. For others, yet another example of why it's almost always a bad idea to book through a third party.
A tough lesson. For others, yet another example of why it's almost always a bad idea to book through a third party.
Jul 21, 2015, 7:56 pm
#3
Original Poster
Join Date: Jul 2015
Posts: 2
If you had booked directly with the carrier, you would pay the carrier's $100 fee. If you book through some third party, you pay the carrier's fee + any fees the third party imposes. Sounds like Otis' fee is $400, so you pay $500.
A tough lesson. For others, yet another example of why it's almost always a bad idea to book through a third party.
A tough lesson. For others, yet another example of why it's almost always a bad idea to book through a third party.
Fare rules and other terms & conditions wasn't mentioned by the agent while booking the tickets. Does it hold water if I choose to raise a complaint? Any suggestions?
Jul 22, 2015, 4:10 pm
#4
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Hi All,
I have booked 3 tickets with Otis Travel(online) for traveling from Chicago to Chennai in Qatar airways. Due to some personal exigencies we would not be able to travel as planned on 24th July and requested for cancellation of tickets.
Travel agent is asking $500 per ticket as cancellation fee. When I checked with Qatar airways Chicago office, they said the cancellation as $100 per ticket.
At the time of booking the travel agent didn't specify any terms and conditions on eticket or any other communication.
What options do I have in getting them to agree to Qatar airways policies?
I have booked 3 tickets with Otis Travel(online) for traveling from Chicago to Chennai in Qatar airways. Due to some personal exigencies we would not be able to travel as planned on 24th July and requested for cancellation of tickets.
Travel agent is asking $500 per ticket as cancellation fee. When I checked with Qatar airways Chicago office, they said the cancellation as $100 per ticket.
At the time of booking the travel agent didn't specify any terms and conditions on eticket or any other communication.
What options do I have in getting them to agree to Qatar airways policies?
Apr 16, 2018, 9:33 pm
#5
Join Date: Apr 2018
Posts: 1
Check those figures - Otis passes on only airline fees
If you had booked directly with the carrier, you would pay the carrier's $100 fee. If you book through some third party, you pay the carrier's fee + any fees the third party imposes. Sounds like Otis' fee is $400, so you pay $500.
A tough lesson. For others, yet another example of why it's almost always a bad idea to book through a third party.
A tough lesson. For others, yet another example of why it's almost always a bad idea to book through a third party.
Qatar Airlines has a full schedule of fees. Search on Google and find the pdf of their full policy. I found it quickly with "qatar airways cancellation policy".
Otis doesn't control the cancellation fees from the airline and they should be noted on the confirmation email. However, in cases where they are variable, like Qatar, it's not possible to outline every scenario.
Hope this helps.
Apr 16, 2018, 9:38 pm
#6
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
The math on that $400 fee doesn't add up. 3 tickets were purchased, and it looks like you're assuming only one. So...$300 of the $500 was expected. Anyhow, $100 per ticket is not Qatar's one and only standard fee. The $100 is a Privilege Club level fee.
Qatar Airlines has a full schedule of fees. Search on Google and find the pdf of their full policy. I found it quickly with "qatar airways cancellation policy".
Otis doesn't control the cancellation fees from the airline and they should be noted on the confirmation email. However, in cases where they are variable, like Qatar, it's not possible to outline every scenario.
Hope this helps.
Qatar Airlines has a full schedule of fees. Search on Google and find the pdf of their full policy. I found it quickly with "qatar airways cancellation policy".
Otis doesn't control the cancellation fees from the airline and they should be noted on the confirmation email. However, in cases where they are variable, like Qatar, it's not possible to outline every scenario.
Hope this helps.