'bravofly'...No bravo, No Fly, No Customer Service
May 11, 2014, 3:22 am
#1
Original Poster
Join Date: May 2014
Posts: 2
'bravofly'...No bravo, No Fly, No Customer Service
A service called bravofly selling cheap air fares.
As the saying goes
"Cheap Bought Is Double Bought"
Below listed my recent frustrating experineces
with the worst customer service I have
experienced so far discussing compensations
for stuffing me around and not coordinating with the
airline the requested departure date channges.
This forces me to buy a second fare on the
flight I already had a ticket bought through bravofly.
Communication does not exist for bravofly...
Responding to emails does not exist either for
the people representing 'bravofly'.
No end in sight so far.
But first the bravofly rating...
"...the bottom of any services I have ever used...."
Plain and Simple...Pathetic!
Let's hope somone from bravofly will read on and act.
---
'bravofly' I am wondering why your customer service keeps
ignoring my emails since the 17.04.2014 asking to sort
out this mess created by bravofly?
The absurdity in short...
Firstly bravofly sends me nonsense confirmation of changed
booking dates.
Despite all the email confirmation by bravofly
customer service when I turned up at the airport in Bangkok
my name is not listed on the Qantas passenger list for the
flight from Bangkok to Sydney on the 17.04.2014.
Yes despite multiple emails from bravofly customer service
stating all was changed and is confirmed.
'bravofly' it is nonsense to confirm a change of flight from the
original flight if your employees just copy and paste original old
flight details [original flight on the 05.03.2014] in an email
response on the 15 April 2014 advising me all changes
are confirmed for the flight on the 17 April 2014!
Why copy and paste old flight dates!
Not much competence here either.
Even Qantas staff at the counter at the airport in bangkok
gives up after over 45 min in trying to retrieve my original
details using my booking number 213434796 to retrace
the changes from the original dates without luck.
After that I am forced to ring the bravofly international number
from Bangkok airport on a public phone.
Mind you the public phone I am using at the
airport in Thailand allows call durations of 100 Bath before
it disconnects and one is forced to start over wasting another
100 bath because bravofly automated system is so slow to get
through but happily charged my credit card anyway in euro
on top of the 100 bath the public phone charged already!
Lucky me after the 6'th attempt and 36 EUR later I get through
to customer service in Europe.
[ ...only 'EUR 6 VAT incl.' as stated on the www-site per attempt
or 15 min whatever is shorter ! ]
So I advise the male person on the other end of the line I am on
a public phone and he needs to hurry up in fact better ring me
back on my Thai prepaid mobile number which I left with him.
Unlikely he wrote it down I would think.
I also left my reservation number 213434796 with him and he puts
me on hold whilst trying to sort through the bravofly 'admin swamp'
to get successfully in sorting out this obvious mess
bravofly created in the first place.
[By the look of it I am not the only one so far looking at all
the complaints out there on the WWW]
But no luck here either the 100 bath are used in no time and
the line is cut of once again.
I am left where I was six attempts earlier...nowhere!
No call back from bravofly either.
After another 4 attempts and 24 euro later I give up
facing 2 choices.
A...either continue via slow email communication and spending
an unknown amount of time or days in Bangkok waiting around
till bravofly bothers to sort out the mess.
B...or buy a new seat allocation on the flight to Sydney and sort
out the compensation with bravofly later.
Extremely frustrated by above events I decided to buy another
seat allocation on top of the one I already had paid for but bravofly
could not be bothered to coordinate with Qantas in the first place.
As I had asked them back in Februaray 2014.
Hello bravofly is anybody going to respond to my emails?
Kurt
As the saying goes
"Cheap Bought Is Double Bought"
Below listed my recent frustrating experineces
with the worst customer service I have
experienced so far discussing compensations
for stuffing me around and not coordinating with the
airline the requested departure date channges.
This forces me to buy a second fare on the
flight I already had a ticket bought through bravofly.
Communication does not exist for bravofly...
Responding to emails does not exist either for
the people representing 'bravofly'.
No end in sight so far.
But first the bravofly rating...
"...the bottom of any services I have ever used...."
Plain and Simple...Pathetic!
Let's hope somone from bravofly will read on and act.
---
'bravofly' I am wondering why your customer service keeps
ignoring my emails since the 17.04.2014 asking to sort
out this mess created by bravofly?
The absurdity in short...
Firstly bravofly sends me nonsense confirmation of changed
booking dates.
Despite all the email confirmation by bravofly
customer service when I turned up at the airport in Bangkok
my name is not listed on the Qantas passenger list for the
flight from Bangkok to Sydney on the 17.04.2014.
Yes despite multiple emails from bravofly customer service
stating all was changed and is confirmed.
'bravofly' it is nonsense to confirm a change of flight from the
original flight if your employees just copy and paste original old
flight details [original flight on the 05.03.2014] in an email
response on the 15 April 2014 advising me all changes
are confirmed for the flight on the 17 April 2014!
Why copy and paste old flight dates!
Not much competence here either.
Even Qantas staff at the counter at the airport in bangkok
gives up after over 45 min in trying to retrieve my original
details using my booking number 213434796 to retrace
the changes from the original dates without luck.
After that I am forced to ring the bravofly international number
from Bangkok airport on a public phone.
Mind you the public phone I am using at the
airport in Thailand allows call durations of 100 Bath before
it disconnects and one is forced to start over wasting another
100 bath because bravofly automated system is so slow to get
through but happily charged my credit card anyway in euro
on top of the 100 bath the public phone charged already!
Lucky me after the 6'th attempt and 36 EUR later I get through
to customer service in Europe.
[ ...only 'EUR 6 VAT incl.' as stated on the www-site per attempt
or 15 min whatever is shorter ! ]
So I advise the male person on the other end of the line I am on
a public phone and he needs to hurry up in fact better ring me
back on my Thai prepaid mobile number which I left with him.
Unlikely he wrote it down I would think.
I also left my reservation number 213434796 with him and he puts
me on hold whilst trying to sort through the bravofly 'admin swamp'
to get successfully in sorting out this obvious mess
bravofly created in the first place.
[By the look of it I am not the only one so far looking at all
the complaints out there on the WWW]
But no luck here either the 100 bath are used in no time and
the line is cut of once again.
I am left where I was six attempts earlier...nowhere!
No call back from bravofly either.
After another 4 attempts and 24 euro later I give up
facing 2 choices.
A...either continue via slow email communication and spending
an unknown amount of time or days in Bangkok waiting around
till bravofly bothers to sort out the mess.
B...or buy a new seat allocation on the flight to Sydney and sort
out the compensation with bravofly later.
Extremely frustrated by above events I decided to buy another
seat allocation on top of the one I already had paid for but bravofly
could not be bothered to coordinate with Qantas in the first place.
As I had asked them back in Februaray 2014.
Hello bravofly is anybody going to respond to my emails?
Kurt
May 12, 2014, 2:37 am
#2
Join Date: May 2014
Posts: 4
Your Bravofly Booking
Dear Kurt,
We are extremely sorry to hear of the problems you had with regards to your flight change request and the subsequent inconvenience caused to your trip.
Thank you for bringing this to our attention and rest assured that we will be in touch with you immediately in order to resolve the matter and arrange compensation for the extra expenses incurred.
Should you have any further queries in the meantime please don't hesitate to send me a private message.
Kind regards, Sofia
We are extremely sorry to hear of the problems you had with regards to your flight change request and the subsequent inconvenience caused to your trip.
Thank you for bringing this to our attention and rest assured that we will be in touch with you immediately in order to resolve the matter and arrange compensation for the extra expenses incurred.
Should you have any further queries in the meantime please don't hesitate to send me a private message.
Kind regards, Sofia
Aug 24, 2014, 11:00 am
#4
Join Date: Dec 2009
Posts: 140
bravo fly 500 euro service fee
total scam our friend first time fly....had no idea prices.....terrible company bravofly to charge 212 pounds per leg service fee thought American co were tricky these people from Europe got us beat......will report to French authority our friends handicapped
Aug 27, 2014, 4:35 am
#5
Join Date: May 2014
Posts: 4
Your Bravofly Booking
Dear Stablemate,
We are sorry that you have had cause to complain regarding your booking with us.
Could you please send us your 9-digit Bravofly ID and more details so that we can look into the matter for you.
Kind regards, Sofia
We are sorry that you have had cause to complain regarding your booking with us.
Could you please send us your 9-digit Bravofly ID and more details so that we can look into the matter for you.
Kind regards, Sofia
Aug 27, 2014, 5:02 am
#6
Join Date: May 2014
Posts: 4
Your Bravofly Booking
Dear Kurt,
We are sorry that you are still unhappy with the way your complaint has been handled.
Our intention has always been to refund you however we did not and still do not have the exact amounts of the extra costs incurred. For this reason we asked for receipts from you and our Customer Care Team have recently written to you asking to specify the amounts again. As soon as we receive this information we will proceed with the rest of the refund.
Kind regards, Sofia
We are sorry that you are still unhappy with the way your complaint has been handled.
Our intention has always been to refund you however we did not and still do not have the exact amounts of the extra costs incurred. For this reason we asked for receipts from you and our Customer Care Team have recently written to you asking to specify the amounts again. As soon as we receive this information we will proceed with the rest of the refund.
Kind regards, Sofia