Anyone ever heard of Jetnsave?
Aug 28, 2012, 11:37 am
#16
FlyerTalk Evangelist
Join Date: Mar 2005
Location: 60137
Posts: 10,498
We have also consulted legal advice about the slander/abuse our original website suffered
as a result of being attacked, but unless you could physically prove who did it, there isn’t much you can do. We have fought these false accusations, but the damage was done and we therefore changed our name to protect ourselves from more abuse by this competitor.
as a result of being attacked, but unless you could physically prove who did it, there isn’t much you can do. We have fought these false accusations, but the damage was done and we therefore changed our name to protect ourselves from more abuse by this competitor.
Sep 3, 2012, 7:04 am
#18
Join Date: Aug 2012
Posts: 129
I am the Owner of JetnSave. It was brought to my attention there are some questions and concerns on this forum about our company, so I would like to do my best and address them. I fully understand how there may be concerns when dealing with an online company, especially if there is some conflicting information out there.
As it happens, our competition set out to destroy our previous website Jetsettersavings.com when we started an advertising campaign with google. If you look at the dates, all negative reviews on Jetsettersavings.com were done In a 4 day span. It is extremely coincidental to have 4 different pissed off customers all in a 4 day span, and never had one before or after that.
This part makes you sound incredibly unprofessional by making you sound like a victim that's just being attacked by your competition on a public forum.
They put up numerous complaints using "anonymous" and other false screen names. You can tell if you read the complaints the obvious similarities, and they are all written by the same person who did a bad job of changing details. Unfortunately with the way the internet works you could post a few anonymous complaints about a company and destroy their reputation with very little recourse.
Now you're just coming off as whiny. No one likes a whiny business owner that can't weather a whopping 4 "complaints".
This was met with no response. We have also consulted legal advice about the slander/abuse our original website suffered
as a result of being attacked, but unless you could physically prove who did it, there isn’t much you can do. We have fought these false accusations, but the damage was done and we therefore changed our name to protect ourselves from more abuse by this competitor.
as a result of being attacked, but unless you could physically prove who did it, there isn’t much you can do. We have fought these false accusations, but the damage was done and we therefore changed our name to protect ourselves from more abuse by this competitor.
Just because they didn't respond doesn't mean the complaints were fake, a lot of people will complain and then never go back to the site they complained on. A lot of people have better things to do than to watch their complaint to see if they get a response.
Changing your name because of a few complaints(legitimate or fake) is just bad form, it shows that you would just run from a couple of LEGITIMATE complaints if they crop up.
So you're just a middle man going to the consolidators the customer can go to directly and then tacking on your fee.
I see nothing novel about your business model and frankly it sounds like you think travelers are idiots if you think they don't know how their miles work and how they can use them.
You got my vote of confidence, after all clearly you're the first company to have competitors and clearly you're a victim of success.
I am in no way affiliated with the travel industry, I am not a competitor, please don't sue me.
Sep 24, 2012, 7:11 pm
#20
Join Date: Oct 2002
Location: Canberra, ACT, Australia
Programs: QP Life, AA Nothing, QF Bronze
Posts: 946
It would be extremely unlikely that a board full of frequent flyers trying to get the most out of frequent flyer schemes would use a company like this. That isn't a comment on this particular company, just that the profile of the average board participant is very different to the profile of the company's potential customers.
Sep 25, 2012, 12:51 am
#21
Join Date: Sep 2012
Posts: 1
JetNSave
I've just used these guys for a trip from the UK to Frankfurt, on to Washington and then LA. Then returned via Chicago to Amsterdam in ONE trip !! now thats a good trial and i have to say it worked perfectly. Very impressed and i got the whole lot FIRST CLASS for less then business class.
I will definitely be using them again and so will my business colleagues.
I will definitely be using them again and so will my business colleagues.
Sep 25, 2012, 1:04 am
#23
Join Date: Sep 2012
Posts: 1
Jetnsave
I just had a pleasant experience with Jetnsave. The staff were very professional one in particular should get a medal for allowing me to make several changes to my schedule. This gentleman by the name of Kevin even called and continued to work on my request on a Sunday! They are legitimate as I closely monitored not only my reservations but also my frequent miles account for any changes. Unfortunately, I had to change things because of a family emergency and they went out of their way to accomodate my changes. When things settle down, I will most definitely use their services.
Sep 25, 2012, 1:09 am
#24
Join Date: Mar 2011
Posts: 84
I will be shocked if it turns out that the last two glowing reviews (from posters who were so stirred by this particular conversation they just had to join to spread the good news!) and the previous posting by the Jetnsave representative all have different real IPs.
Sep 25, 2012, 9:12 am
#25
Join Date: Aug 2012
Posts: 129
Dynamic IPS makes it really difficult to prove someone is a shill...
The outstanding glowing reviews, 1 post histories, and the attitude of the owner on the other hand tells us a LOT about the company in question.
My guess is that he hired some review company to shill positive PR on any travel sites/forums.
The outstanding glowing reviews, 1 post histories, and the attitude of the owner on the other hand tells us a LOT about the company in question.
My guess is that he hired some review company to shill positive PR on any travel sites/forums.
Sep 28, 2012, 8:51 am
#26
Original Poster
Join Date: Jul 2012
Posts: 8
After reading the comments, I am getting a little skeptical about the company.
Honest companies do not have to change their own name just because of 4 negative reviews. All you have to do is serve the customers honestly, and they WILL write positive real reviews to top the credibility of the company.
What I think would be a good idea is for the owner to post a picture of Jetnsave office, their employees and address.
Honest companies do not have to change their own name just because of 4 negative reviews. All you have to do is serve the customers honestly, and they WILL write positive real reviews to top the credibility of the company.
What I think would be a good idea is for the owner to post a picture of Jetnsave office, their employees and address.
Nov 13, 2012, 1:35 am
#27
Join Date: Feb 2011
Posts: 5,797
Curious to see if anyone has used this company yet?
As I posted in another thread, after a bit of fumbling around from them they gave me a very good quote (non-mileage earning) and seemed pleasant and communicative in their emails. I didn't take them up on their quote though and that's the last i've heard from, or of, them. I wish i had paid more attention to see if they were selling me an award/mileage ticket. BA i know for certain take swift action on those if you're caught - and it was a BA ticket they were offering.
The two scam posts above put me off even further.
As I posted in another thread, after a bit of fumbling around from them they gave me a very good quote (non-mileage earning) and seemed pleasant and communicative in their emails. I didn't take them up on their quote though and that's the last i've heard from, or of, them. I wish i had paid more attention to see if they were selling me an award/mileage ticket. BA i know for certain take swift action on those if you're caught - and it was a BA ticket they were offering.
The two scam posts above put me off even further.
May 27, 2013, 3:20 am
#29
Join Date: May 2013
Posts: 2
Not really all above board
I recently saw the ad for Jetnsave and did a query on the net to see if the business was all above board - for who does not want to save money, but was very wary - hence I decided to check them out. What I saw on the forums did not encourage me - so I did a test of my own.
I had a need to travel from Jakarta to Delhi on 5 June and returning on 10 June. I requested a quote for a First Class ticket - got a quick response and the quote was for USD3,388. I asked for some changes - the changes were made and the quote in First Class was still USD3,388. The itinerary was all on Singapore Airlines. I checked out the SQ web site and the First Class ticket was approx USD4,600 - so all in all the quote was very attractive.
I noticed that 1 leg on the itinerary was on business class (some aircraft are only configured for economy and business - so no worries). I then asked them to give me a new quote only in business class.
They reverted with a message saying that the business class was only USD200 cheaper i.e. USD3,188 and it would be better for me to book First Class.
I went back to the SQ website and was able to book my business class ticket from Jakarta to Delhi with the same identical itinerary as provided by Jetnsave for USD2,911 - more than USD 200 cheaper than the quote that was provided by Jetnsave - I wrote back to them claiming all the stuff they promised on their web site if I can find a quote cheaper than theirs - have not yet heard back from them.
So guys - I did the necessary research and found out that if something sounds too good to be true it is just that - remember that it is our own greed or need for discounts that can get us into trouble with scammers and it is well worth it to check things out in detail.
I hope this may help answer some of the questions that travellers may have regarding Jetnsave.
Jun 3, 2013, 1:00 am
#30
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
I like to occasionally click on their links so they get charged for the click. The entire write-up from the founder is sketchy at best. I like the last part about upgrading using miles "amongst other things".