Go Back   FlyerTalk Forums > Travel&Dining > Online Travel Booking and Bidding Agencies
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Jan 17, 12, 3:37 pm   #1
 
Join Date: Dec 2010
Posts: 24
hotel bill lower than what i paid on orbitz

Hello,

At the end of a recent hotel stay that I booked through Orbitz for $220, I was given a receipt from the hotel for $175 (including taxes). This $175 is even lower than the Orbitz price I paid minus the taxes and fees. I called up Orbitz and was told by a clearly-unsure agent that the hotel had mistakenly provided me a receipt of what Orbitz actually paid for the room. Is there any way you guys know of that I'd be able to get a refund for this difference?

Thanks!
teammelli8080 is offline   Reply With Quote
Old Jan 17, 12, 3:53 pm   #2
 
Join Date: Nov 2007
Location: SEA
Programs: UA Silver
Posts: 2,247
No, I am not sure why you think Orbitz would pay you this difference. What they paid to the hotel for this room isn't relevant. Next time, look up the price on Orbitz, then call the hotel directly, to see if they can do better.
6rugrats is offline   Reply With Quote
Old Jan 17, 12, 4:44 pm   #3
 
Join Date: Dec 2010
Posts: 24
Quote:
Originally Posted by 6rugrats View Post
No, I am not sure why you think Orbitz would pay you this difference.
Sorry, I'm pretty much a newbie when it comes to flights and hotels. I guess I was just thrown off by receiving a receipt in my name when I paid almost $50 more.

Quote:
Originally Posted by 6rugrats View Post
Next time, look up the price on Orbitz, then call the hotel directly, to see if they can do better.
Thanks.
teammelli8080 is offline   Reply With Quote
Old Jan 17, 12, 5:44 pm   #4
FlyerTalk Evangelist
 
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,787
Quote:
Originally Posted by teammelli8080 View Post
At the end of a recent hotel stay that I booked through Orbitz for $220, I was given a receipt from the hotel for $175 (including taxes). This $175 is even lower than the Orbitz price I paid minus the taxes and fees. I called up Orbitz and was told by a clearly-unsure agent that the hotel had mistakenly provided me a receipt of what Orbitz actually paid for the room. Is there any way you guys know of that I'd be able to get a refund for this difference?
IMHO it is unreasonable to think that the Orbitz wouldn't be running a profitable business.

The invoice that you got just show how much the Orbitz paid/hotel gets reimbursed by Orbitz. Obviously it is going to be lower than what you paid.
holtju2 is offline   Reply With Quote
Old Jan 17, 12, 8:12 pm   #5
In Memoriam
 
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,819
There's probably a good chance the hotel has no clue what you paid Orbitz for the room, so they issued an invoice with the amount they were Billing Orbitz instead of one that simply said "prepaid" with no amount other than your incidentals on it.

Orbitz is in business to make money in this case seems to be about a 25% increase. You agreed on a price with Orbitz, and that's what you should be paying. Nothing else matters.

Going forward, check the rate directly from the hotel and on Orbitz. It's totally possible you can still save money with Orbitz, that $175 rate may not be available to the public and you could not have gotten it. It could be a discount Otbitz negotiated.
__________________
Mike Cordelli mike@cordelli.com
cordelli is offline   Reply With Quote
Old Jan 18, 12, 1:03 am   #6
 
Join Date: Apr 2007
Location: DME
Programs: LH SEN, AA Plat, SPG Plat, HH Diamond
Posts: 294
Why they even issued you a bill?

You already pre-paid to Orbitz, so your bill should be coming from Orbitz, not from the hotel.
pvs001d is offline   Reply With Quote
Old Jan 19, 12, 8:20 pm   #7
 
Join Date: Jun 2001
Location: Michigan
Programs: DL, UA, AA (airline status-free leisure traveler), HH Silver
Posts: 1,655
Quote:
Originally Posted by pvs001d View Post
Why they even issued you a bill?

You already pre-paid to Orbitz, so your bill should be coming from Orbitz, not from the hotel.
Bingo. The desk clerk made a mistake by even handing the OP a receipt. The desk clerk should have instructed the OP to contact Orbitz for a receipt.
__________________
13 years, and 1,600+ OMNI-free posts on FT, and still going strong!!
loomis is offline   Reply With Quote
Old Feb 15, 12, 8:22 am   #8
 
Join Date: Feb 2012
Posts: 6
Quote:
Originally Posted by loomis View Post
Bingo. The desk clerk made a mistake by even handing the OP a receipt. The desk clerk should have instructed the OP to contact Orbitz for a receipt.
Exactly, we keep having the same issue at our hotel. The reservation will usually come in and say in the comments: expedia reservation, use card in reservation for room and tax only(its an expedia single use card#) Even then I try to catch reservations that are pre-paid through expedia,priceline etc. Then in the comments on the reservation I will add guest not to get receipt at check out and does not get points. Also at check in when a registration card is printed the computer knows its a pre-paid reservation and the line with the rate is automatically left blank by the system.
cabmonk is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 9:43 am.