I have read a bunch of the threads about Vayama, but most of them were older. I understand that their flights are USUALLY fine except when you need to change the schedule for some reason.
Would *you* order a ticket from them for about $100 less than going directly through the airline? This is an airline ticket for my husband. It's a short overseas trip to visit family, and I am in some ways inclined to book straight with the airline because a short trip doesn't leave a lot of time for things to go wrong, you know?
Any RECENT experience with vayama that anyone is willing to share?
Programs: AS, HH, MR elite. Fly AS/AA. Also B6, BA, VX, Hyatt. UA/CO elite 1996-2014, now rated strong avoid.
$100 isn't enough of an incentive for me to book with an online TA instead of the airline direct. Especially on an overseas itin, I don't want to have to play pass-the-buck when something goes awry and the airline and agent direct you to each other.
2015 JD Power Customer Sat Scores for NA Carriers: B6 801/1000, WN 781, AS 719, DL 709, AA 700, AC 683, UA 665, F9 659.
Programs: AC*E75K, SPG Plat Ambassador, National Exec Elite
I booked an AC ticket YYC-YVR-ICN return on Vayama last spring for about $150 less than I could see anywhere else. Travel experience was no different than booking anywhere else as far as I could tell but I didn't have to make any changes to the ticket.
On the 9 of 10 trips where everything goes smoothly, you might just as well book with the cheapest portal you can find. On the 1 of 10 which get screwed up, whether by the pax, the carrier, some unknown, the WX or whatever, you will lose more time, effort & money fixing that one than you will likely save on the other 9.
If you own a reliable crystal ball and can see that your trip will go just fine, book through a third-party vendor. If you don't, then don't.