I'm new in this forum and I hope you can help me with an online booking problem I had with Expedia.com a few days ago. If similar problems have already been discussed, please provide me a link to the threads.
A few days ago I was booking a flight on Expedia.com. After having entered my credit card details I clicked on the button confirm only to see that the Expedia.com site had crashed. The site did not work for several minutes and I did not receive any confirmation e-mail IMMEDIATELY AFTERWARDS.
Therefore, I assumed that the booking did not go through and I booked another flight half an hour later when the expedia.com site was operating again.
To my surprise, FOUR DAYS LATER, I recieved a confirmation e-mail from expedia.com for the first flight! I called the customer support but they refused to reimburse the cost of the flight although the problem was clearly caused by their website. They offered me to change or cancel the flight for a penalty fee that basically equals the cost of my flight.
Here are my questions:
1. Has anyone encountered similar problems. If yes, how were they successful in getting their money back?
2. Are there any rules on the maximum delay a confirmation e-mail is allowed to have? If yes, how long is it and can I challenge them on this grounds?
If anyone had similar unpleasant experiences, I would be very thankful for any advice.