Programs: was Starwood and AA Gold once.I think I am HHSilver due to a CC promo.
Posts: 2,971
Using MS Bing to Book a flight: It uses two airlines?
I just discovered MS Bing. It comes up with an ideal itinerary for me that is $100 less than what I had found myself. My issue. It uses 3 CO flights and one AS flight to complete the round trip.
Normally I would always use just one airline for convenience.
My Question: What happens if my CO flight is delayed and I miss the connection on AS... am out of luck? Who is responsible for getting me to my final destination?
That said, you might try to see if you can get CO.com to offer up the same flights and try for the best fare guarantee... you can always refund within 24 hours if they don't give you the lower fare + ETC.
More specifically, as long as it's on one PNR, both carriers are jointly responsible for getting you to your destination in the event of a misconnect. There's nothing to worry about - you will be taken care of. If you book the same flights on different PNR's, then a misconnect is your problem.
Programs: was Starwood and AA Gold once.I think I am HHSilver due to a CC promo.
Posts: 2,971
Quote:
Originally Posted by Steve M
More specifically, as long as it's on one PNR, both carriers are jointly responsible for getting you to your destination in the event of a misconnect. There's nothing to worry about - you will be taken care of. If you book the same flights on different PNR's, then a misconnect is your problem.
According to their Support Section, I doubt Bing Travel would offer seamless assistance with multiple carriers (they list contact number for each airline). You may want to carefully study their FAQs:
You guys are sure much more trusting of the airlines than my experience has been.
Most times the airlines pass the buck when there are problems. What airlines "should" do and what airlines actually do is often different. And that "both carriers are jointly responsible for getting you to your destination in the event of a misconnect" is another term for "neither airline will take responsibility."
Hopefully the airlines will help you, but to state outright it is their policy without quoting a source is a bit dangerous.
And with Alaska Air, many destinations they fly to have only 1-2 flights a day. If you miss a connection to AS, you might get accommodated on a flight the next day, but you would almost certainly be responsible for your own lodging and meals.
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