xONEx online tool bugs thread
Aug 20, 2014, 6:01 am
#406
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Join Date: Mar 2013
Location: London
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Aug 20, 2014, 6:56 pm
#407
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
I'm doing this via email with CX Japan. First they said LAX-IAH was transcon, mixing up IAH and IAD.
Now they've claimed that AA doesn't sell D seats and tried to put all the AA sectors into L.
Aug 20, 2014, 8:04 pm
#408
Join Date: Apr 2007
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It's like airline baggage rules: often far too complex, even for savvy travellers. I agree it says something when the passenger knows more about the rules than the traveller. On the flipside, how many times would once-in-a-blue-moon travellers hit a dead-end simply because an agent got it wrong. The passenger would have no idea they're being duped.
Aug 20, 2014, 10:19 pm
#409
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Aug 20, 2014, 11:31 pm
#410
Join Date: Jan 2006
Location: SFOSJCOAK
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It's painful how complex the fare is. I've only been doing xONEx bookings for less than a decade and even in that time they've become increasingly complex.
It's like airline baggage rules: often far too complex, even for savvy travellers. I agree it says something when the passenger knows more about the rules than the traveller. On the flipside, how many times would once-in-a-blue-moon travellers hit a dead-end simply because an agent got it wrong. The passenger would have no idea they're being duped.
It's like airline baggage rules: often far too complex, even for savvy travellers. I agree it says something when the passenger knows more about the rules than the traveller. On the flipside, how many times would once-in-a-blue-moon travellers hit a dead-end simply because an agent got it wrong. The passenger would have no idea they're being duped.
Aug 24, 2014, 11:34 pm
#411
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
CX is being quite slow with working out my ticket, between their misunderstanding of the rules and not listening to what I'm telling them.
I'm thinking I might try to wrestle something bookable out of the tool, then make the needed adjustments after it's issued.
Has anyone gotten the tool to work through payment recently?
I'm thinking I might try to wrestle something bookable out of the tool, then make the needed adjustments after it's issued.
Has anyone gotten the tool to work through payment recently?
Aug 26, 2014, 11:59 pm
#412
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,579
CX is being quite slow with working out my ticket, between their misunderstanding of the rules and not listening to what I'm telling them.
I'm thinking I might try to wrestle something bookable out of the tool, then make the needed adjustments after it's issued.
Has anyone gotten the tool to work through payment recently?
I'm thinking I might try to wrestle something bookable out of the tool, then make the needed adjustments after it's issued.
Has anyone gotten the tool to work through payment recently?
One other problem I encountered was NOT being possible to change city-pairs. In the past, you simply change it on the map. Now the tool no longer work with the map.
Aug 28, 2014, 1:35 am
#413
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
CX finally got it ready to ticket. Now to see if they'll take payment online (they did last year when I changed routing on a CX issued ticket booked via the tool, but not sure if accepting online payment of the change fee is different to paying for entire ticket)
Though for some reason, they want APIS data entered before the ticket is issued. ?
Though for some reason, they want APIS data entered before the ticket is issued. ?
Aug 29, 2014, 3:20 am
#414
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Aug 30, 2014, 6:23 pm
#416
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Sep 2, 2014, 11:31 pm
#417
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Programs: QFF
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Sep 3, 2014, 4:31 am
#418
Join Date: Nov 2007
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Sep 4, 2014, 2:39 am
#419
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That's odd. My travel to or through USA is ticketed with a number of airlines, and a mixture of directly booked with airline or through various (online) travel agencies. None have required APIS in order to be ticketed - that info gets provided at check in.
Oct 10, 2014, 5:52 am
#420
Join Date: Feb 2013
Location: London
Programs: AA Executive Platinum
Posts: 779
The online tool bug which incorrectly prices tickets starting in the Middle East and ending in another location in the Middle East:
I priced up a DONE5 route starting in Cairo and ending in Tel Aviv (first and last flights on BA) and it appears to have priced it correctly. The CAI....... CAI price was the same as the CAI..... TLV price.
However the other Middle East ending points I have tried, such as Amman still incorrectly price.
I priced up a DONE5 route starting in Cairo and ending in Tel Aviv (first and last flights on BA) and it appears to have priced it correctly. The CAI....... CAI price was the same as the CAI..... TLV price.
However the other Middle East ending points I have tried, such as Amman still incorrectly price.