Refundable UL ticket - which one to buy?
Aug 21, 2017, 5:26 am
#1
Original Poster
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,217
Refundable UL ticket - which one to buy?
Due to some commitments in the GCC and Asia, I am looking at buying a one-way UL ticket DOH-CMB in November. I would like to buy the ticket and if things don't work out get a refund when I return the ticket.
I was told UL has several different Business class tickets that allow for a refund minus a small surcharge (like 50 QAR).
Any suggestions - before I actually call UL in CMB and get their advice. Thanks in advance.
I was told UL has several different Business class tickets that allow for a refund minus a small surcharge (like 50 QAR).
Any suggestions - before I actually call UL in CMB and get their advice. Thanks in advance.
Aug 21, 2017, 9:01 am
#2
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Even the cheapest public I- fare [IOWQA] only has a 100 QAR penalty for changes.
The next one up, DOWQA, has only a 70 QAR penalty. DOWQA is not much more expensive than IOWQA, only about 40 USD in it.
COWQA has a 50 QAR penalty and JOWQA has a 30 QAR penalty. These two are significantly more pricey.
I have not heard good things about dealing with UL on the phone directly so you may want to use a reputable travel agent to arrange this.
Code:
PENALTIES
FARE RULE
CHANGES
ANY TIME
CHARGE QAR 80.
CANCELLATIONS
ANY TIME
CHARGE QAR 100 FOR CANCEL/REFUND.
CHANGES/CANCELLATIONS
ANY TIME
CHARGE QAR 120 FOR NO-SHOW.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
LATE CHANGE - ABOVE NO SHOW FEE SHALL APPLY
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
NO SHOW/ LATE CHANGE FEE
FEE APPLICATION
LATE CHANGE FEE -
WHEN A PASSENGER FAILS TO CHANGE/CANCEL HIS OR
HER TICKETED RESERVATION 05 HOURS PRIOR TO FLIGHT
DEPARTURE.
--
ANY RE BOOKING MADE WITHIN 05 HOURS PRIOR TO
DEPARTURE OR AFTER DEPARTURE OF A FLIGHT AS SHOWN
IN THE E-TICKET.
--
FEE WILL APPLY IF THE TICKET IS RE-ISSUED TO THE
NEW DATE/FLIGHT/ROUTE/CABIN WITHIN 05 HOURS OR
AFTER DEPARTURE OF THE FLIGHT SHOWN IN THE E-
TICKET IRRESPECTIVE OF THE TIME OF CANCELLATION
OF RESERVATION.
NO SHOW FEE
A NO SHOW FOR A FLIGHT IS CONSIDERED WHEN A
PASSENGER FAILS TO USE THE RESERVATION OF THE
SCHEDULED FLIGHT.
IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE
COLLECTED I.E. EITHER THE NO SHOW FEE OR CHANGE
FEE /CANCELLATION FEE WHICHEVER IS HIGHER.
--------------------------------------------------
CHANGE IS A VOLUNTARY DATE AND/OR FLIGHT AND/OR
ROUTING AND/OR CABIN AND/OR BOOKING CODE CHANGE
WHICH RESULTS IN A MODIFICATION TO A TICKETED
ITINERARY.
--------------------------------------------------
CHANGES/RE-PRICING
DATE/FLIGHT/CABIN CHANGES ARE PERMITTED ON THE
EQUAL OR HIGHER VALUE AND/OR SAME OR HIGHER
BOOKING CLASS WHICH EVER IS MORE RESTRICTED ONLY
1. BEFORE DEPARTURE
IN THE EVENT A VOLUNATRY CHANGE IS REQUESTED
BEFORE UTILIZATION OF THE FIRST FLIGHT COUPON TO
THE OUTBOUND AND/OR INBOUND FLIGHT OF THE JOURNEY
THE FARE AND CHARGES WILL BE RECALCULATED IN
ACCORDANCE WITH NEW FARE/RULES ADHERING TO THE AP
CONDITION IN EFFECT ON THE DATE THE CHANGE IS
MADE AND REFLECTED ON THE TICKET.
2. AFTER DEPARTURE
IN THE EVENT OF VOLUNTARY CHANGE IS MADE AFTER
UTILIZATION OF THE FIRST FLIGHT COOUPON ITINERARY
MUST BE REPRISED USING FARES IN EFFECT OF THE
ORIGINAL TICKETED AND TRAVEL COMMENCEMENT DATE.
APPLICABLE PENALTY FEE WILL APPLY.
--------------------------------------------------
REROUTING
CHANGE IN THE FARE BREAK POINT IS PERMITTED ON
THE SAME OR HIGHER BOOKING CLASS ONLY.
IN CASE THERE IS A CHANGE OF FARE BREAK POINT AND
THE NEW FARE RESULTS IN A LOWER FARE / TAX THE
RESIDUAL VALUE WILL BE RETURNED TO THE PASSENGER
IN THE FORM OF AN EMD FOR FURTHER TRANSPORTATION
AND OR REFUND TO THE ORIGINAL FORM OF PAYMENT.
1. BEFORE DEPARTURE
IN THE EVENT A FARE BREAK POINT IS CHANGED BEFORE
UTILIZATION OF THE FIRST FLIGHT COUPON THE FARE
AND CHARGES WILL BE RECALCULATED IN ACCORDANCE
WITH NEW FARE/RULES ADHERING TO THE AP CONDITION
IN EFFECT ON THE DATE THE CHANGE IS MADE AND
REFLECTED ON THE TICKET.
2. AFTER DEPARTURE
IN THE EVENT A FARE BREAK POINT IS CHANGED AFTER
UTILIZATION OF THE FIRST FLIGHT COOUPON NEW
ITINERARY MUST BE REPRISED USING FARES IN EFFECT
OF THE ORIGINAL TICKETED AND TRAVEL COMMENCEMENT
DATE.
APPLICABLE PENALTY FEE WILL APPLY.
--------------------------------------------------
UPGRADE
ANY TIME WITHIN TICKET VALIDITY A FARE CAN BE
UPGRADED TO ANY HIGHER FARE IN THE SAME CABIN.
APPLICABLE PENALTY FEE WILL APPLY.
ANY TIME WITHIN TICKET VALIDITY A FARE CAN BE
UPGRADED TO ANY FARE IN A HIGHER CABIN. IN CASE
OF AN UPGRADE TO A HIGHER CABIN AND THE NEW FARE
RESULTS IN A LOWER FARE / TAX THE RESIDUAL VALUE
WILL BE RETURNED TO THE PASSENGER IN THE FORM OF
AN EMD FOR FURTHER TRANSPORTATION AND OR REFUND
TO THE ORIGINAL FORM OF PAYMENT.
CHANGE FEE WILL NOT BE APPLICABLE.
LATE CHANGE FEE /NO SHOW FEE WILL BE APPLICABLE.
ANY TIME WITHIN TICKET VALIDITY A FARE CAN BE
DOWNGARDED TO ANY FARE IN A LOWER CABIN. IN CASE
OF AN DOWNGRADE TO A LOWER CABIN AND THE NEW FARE
RESULTS IN A LOWER FARE / TAX THE RESIDUAL VALUE
WILL BE RETURNED TO THE PASSENGER IN THE FORM OF
AN EMD FOR FURTHER TRANSPORTATION AND OR REFUND
TO THE ORIGINAL FORM OF PAYMENT.
APPLICABLE PENALTY FEE WILL APPLY.
1. BEFORE DEPARTURE
IN THE EVENT AN UPGRADING IS REQUESTED BEFORE
UTILIZATION OF THE FIRST FLIGHT COUPON NEW FARES
AND CHARGES FOR THE PASSENGER JOURNEY SHALL BE RE
CALCULATED IN ACCORDANCE WITH FARES AND CHARGES
IN EFFECT ON THE DATE THE CHANGE IS MADE AND
REFLECTED ON THE TICKET.
2. AFTER DEPARTURE
IN THE EVENT AN UPGRADING IS REQUESTED AFTER
UTILIZATION OF THE FIRST FLIGHT COUPON NEW
ITINERARY MUST BE REPRISED USING FARES IN EFFECT
OF THE ORIGINAL TICKETED AND TRAVEL COMMENCEMENT
DATE.
ADDITIONAL FARE/TAX IF ANY SHALL BE COLLECTED.
--------------------------------------------------
CANCELLATIONS
1. BEFORE DEPARTURE
REFUNDS-
WHEN COMBINED WITH A NON-REFUNDABLE FARE IF THE
NON-REFUNDABLE FARE IS PART OF THE INBOUND OR
OUTBOUND COMPONENT WITH IN A PRICING UNIT NO
REFUND WILL BE PERMITTED ON THE ENTIRE
TICKET.
--
IF A NON-REFUNDABLE FARE IS RE ISSUED TO A
REFUNDABLE FARE THE BASE FARE OF THE ORIGINAL NON-
REFUNDABLE TICKET REMAINS AS NON-
REFUNDABLE.
WHEN COMBINED WITH A REFUNDABLE FARE APPLY THE
HIGHEST
PENALTY.
2.AFTER DEPARTURE-
REFUNDS-
WHEN COMBINED WITH A REFUNDABLE FARE DEDUCT THE
APPLICABLE PENALTIES AND ONE WAY FARE IN SAME
RBD.
--
IF ONE WAY FARE IS NOT AVAILABLE ON THE RBD
MENTIONED ON THE TICKET THEN DEDUCT THE NEXT
AVAILABLE ONE WAY HIGHER RBD FARE FOR THE
FLOWN
PORTION.
--
WHEN COMBINED WITH A NON-REFUNDABLE FARE AND IF
THE NON-REFUNDABLE FARE IS USED OF THE OUTBOUND
FARE COMPONENT NO
REFUND.
--
WHEN COMBINED WITH A NON-REFUNDABLE FARE AND IF
NON-REFUNDABLE FARE IS PART OF THE INBOUND
COMPONENT NO REFUND.
--
NO REFUND PERMITTED FOR TRAVEL BEYOND THE FARE
BREAK POINT WITHIN A PRICING UNIT AND TICKET
UTILISED OUT OF
SEQUENCE.
--
IF A NON-REFUNDABLE FARE IS RE ISSUED TO A
REFUNDABLE FARE THE BASE FARE OF THE ORIGINAL NON-
REFUNDABLE TICKET REMAINS AS NON-
REFUNDABLE.
FEES APPLICATION-
-CHARGE APPLIES FOR ADULT CHILD AND INFANT
OCCUPYING A SEAT. CHARGE INCLUDING NO-SHOW FEE
WILL NOT APPLY FOR INFANT NOT OCCUPYING A SEAT.
-CHANGE FEE APPLIES PER TRANSACTION.
-WHEN ONE COMPONENT IS CHANGED PENALTY OF THAT
COMPONENT WILL APPLY.
-WHEN MORE THAN ONE FARE COMPONENT IS CHANGED THE
HIGHEST PENALTY OF THE CHANGED FARE COMPONENTS
WILL APPLY.
-CHANGE FEE WILL APPLY EXCEPT WHEN UPGRADING TO A
HIGHER CABIN.
-WHEN COMBINED WITH A REFUNDABLE FARE HIGHEST
REFUND FEE WILL APPLY.
-IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE
COLLECTED I.E. EITHER THE NO SHOW FEE OR CHANGE
FEE /CANCELLATION FEE WHICHEVER IS HIGHER.
NOTE-
-FEES TO BE COLLECTED ON EMD-S RFIC-D RFISC-98F
ONLY AT ALL LOCATIONS WHEN REISSUING MANUALY OR
AUTOMATICALY.
-REFUND OF FARE/TAX TO BE ISSUED ON EMD-S RFIC-D
RFISC-996 ONLY AT UL OFFICE.IF EMD IS NOT
AVAIALBLE TO BE ISSUED AT AGENCY LOCATION
REISSUANCE OF TICKET SHOULD BE HANDLED BY UL
OFFICE. SERVICE FEE WILL BE WAIVED OF.
-NAME CHANGE NOT PERMITTED.
-ONE DATE CHANGE IS PERMITTED FOC FOR INBOUND
ONLY FOR BOOKINGS MADE WITH TRAVEL BEYOND SYSTEM
RANGE.
RETURN TRAVEL DATE MUST BE UPDATED AT THE TIME OF
ORIGINAL BOOKING.
IF ORIGINAL RBD IS NOT AVAILABLE THEN ANY FARE
DIFFERENCE WILL APPLY.
-REVALIDATION NOT PERMITTED. ALL CHANGES SHOULD
BE INDICATED BY RE-ISSUING DOCUMENT.
-REBOOKING/REISSUES CAN BE DONE BY THE ORIGINAL
ISSUING AGENT OR UL OFFICE ONLY.
-SERVICE FEE OF LKR 3500 WILL APPLY FOR TICKETS
ISSUED AT AGENCY LOCATIONS WORLDWIDE IF
CHANGES/REISSUES DONE AT UL OFFICES IN SRI
LANKA / GLOBAL CALL CENTRE.
-SUSPENDED TICKET COUPON/S-
FOR AGENCY ISSUED TICKETS EMD SHOULD BE ISSUED
FOR THE APPLICABLE PENALTY FEE AND FORWRAD TO UL
OFFICE TO OPEN THE COUPON STATUS. TICKET SHOULD
BE REISSUED AT THE AGENCY LOCATION AND NEW TICKET
SHOULD HAVE THE EMD NO.
-OUT OF SEQUENCE TICKETS
ANYTIME TICKET IS UTILIZED OUT OF SEQUENCE NO
REFUND OF FARE AND THE CARRIER IMPOSED SURCHARGE-
YQ.
-FOR REFUNDABLE FARES REFUND REQUEST POSSIBLE
WITHIN 364 DAYS FROM THE DATE OF ISSUE.
-FOR NON REFUNDBALE TICKETS THE CARRIER IMPOSED
SURCHARGE - YQ WILL BE NON REFUNDABLE.
-YQ WHICH IS INCLUDED IN THE CARRIER IMPOSED
SURCHARGE IS CONSIDERED AS PART OF CARRIER
PUBLISHED FARE AT THE TIME OF REFUND.
-REFUND OF UNUSED COUNTRY TAXES PERMITTED.
UNLESS APPLICABLE OW/RT FARE PLUS CARRIER IMPOSED
SURCHARGE - YQ PLUS
COUNTRY TAXES FOR ACTUAL TRAVEL IS HIGHER THAN
THE ORIGINAL TICKET. IN THIS CASE NO COUNTRY
TAX /YQ OR REFUND OF FARE WILL BE PERMITTED.
-ALL CONDITIONS WILL BE AS PER FARE RULE UNLESS
OTHERWISE GOVENRED BY THE COUNTRY REGULATIONS.
--------------------------------------------------
WAIVERS -
1. INFANT NOT OCCUPYING A SEAT.
2. FLYSMILES SAME DAY /SAME FLIGHT AWARD UPGRADES.
3. FLIGHT DISRUPTIONS.
4. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
A COPY OF DEATH CERTIFICATE ISSUED BY COMPETENT
MEDICAL AUTHORITY IS REQUIRED.
FAMILY MEMBERS -
SPOUSE/CHILDREN/PARENTS/BROTHERS/SISTERS/
GRANDPARENTS/GRANDCHILDREN/PARENTS-IN-LAW/
SISTERS-IN-LAW/BROTHERS-IN-LAW/SONS-IN-LAW
DAUGHTERS-IN-LAW
5. CONTACT UL OFFICE FOR WAIVERS 3 AND 4
6. NO WAIVER APPLICABLE FOR ILLNESS OF PASSENGER
OR FAMILY MEMBER
Code:
PENALTIES
FARE RULE
CHANGES
ANY TIME
CHARGE QAR 60.
CANCELLATIONS
ANY TIME
CHARGE QAR 70 FOR CANCEL/REFUND.
CHANGES/CANCELLATIONS
ANY TIME
CHARGE QAR 90 FOR NO-SHOW.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
LATE CHANGE - ABOVE NO SHOW FEE SHALL APPLY
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
NO SHOW/ LATE CHANGE FEE
FEE APPLICATION
LATE CHANGE FEE -
WHEN A PASSENGER FAILS TO CHANGE/CANCEL HIS OR
HER TICKETED RESERVATION 05 HOURS PRIOR TO FLIGHT
DEPARTURE.
--
ANY RE BOOKING MADE WITHIN 05 HOURS PRIOR TO
DEPARTURE OR AFTER DEPARTURE OF A FLIGHT AS SHOWN
IN THE E-TICKET.
--
FEE WILL APPLY IF THE TICKET IS RE-ISSUED TO THE
NEW DATE/FLIGHT/ROUTE/CABIN WITHIN 05 HOURS OR
AFTER DEPARTURE OF THE FLIGHT SHOWN IN THE E-
TICKET IRRESPECTIVE OF THE TIME OF CANCELLATION
OF RESERVATION.
NO SHOW FEE
A NO SHOW FOR A FLIGHT IS CONSIDERED WHEN A
PASSENGER FAILS TO USE THE RESERVATION OF THE
SCHEDULED FLIGHT.
IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE
COLLECTED I.E. EITHER THE NO SHOW FEE OR CHANGE
FEE /CANCELLATION FEE WHICHEVER IS HIGHER.
--------------------------------------------------
CHANGE IS A VOLUNTARY DATE AND/OR FLIGHT AND/OR
ROUTING AND/OR CABIN AND/OR BOOKING CODE CHANGE
WHICH RESULTS IN A MODIFICATION TO A TICKETED
ITINERARY.
--------------------------------------------------
CHANGES/RE-PRICING
DATE/FLIGHT/CABIN CHANGES ARE PERMITTED ON THE
EQUAL OR HIGHER VALUE AND/OR SAME OR HIGHER
BOOKING CLASS WHICH EVER IS MORE RESTRICTED ONLY
1. BEFORE DEPARTURE
IN THE EVENT A VOLUNATRY CHANGE IS REQUESTED
BEFORE UTILIZATION OF THE FIRST FLIGHT COUPON TO
THE OUTBOUND AND/OR INBOUND FLIGHT OF THE JOURNEY
THE FARE AND CHARGES WILL BE RECALCULATED IN
ACCORDANCE WITH NEW FARE/RULES ADHERING TO THE AP
CONDITION IN EFFECT ON THE DATE THE CHANGE IS
MADE AND REFLECTED ON THE TICKET.
2. AFTER DEPARTURE
IN THE EVENT OF VOLUNTARY CHANGE IS MADE AFTER
UTILIZATION OF THE FIRST FLIGHT COOUPON ITINERARY
MUST BE REPRISED USING FARES IN EFFECT OF THE
ORIGINAL TICKETED AND TRAVEL COMMENCEMENT DATE.
APPLICABLE PENALTY FEE WILL APPLY.
--------------------------------------------------
REROUTING
CHANGE IN THE FARE BREAK POINT IS PERMITTED ON
THE SAME OR HIGHER BOOKING CLASS ONLY.
IN CASE THERE IS A CHANGE OF FARE BREAK POINT AND
THE NEW FARE RESULTS IN A LOWER FARE / TAX THE
RESIDUAL VALUE WILL BE RETURNED TO THE PASSENGER
IN THE FORM OF AN EMD FOR FURTHER TRANSPORTATION
AND OR REFUND TO THE ORIGINAL FORM OF PAYMENT.
1. BEFORE DEPARTURE
IN THE EVENT A FARE BREAK POINT IS CHANGED BEFORE
UTILIZATION OF THE FIRST FLIGHT COUPON THE FARE
AND CHARGES WILL BE RECALCULATED IN ACCORDANCE
WITH NEW FARE/RULES ADHERING TO THE AP CONDITION
IN EFFECT ON THE DATE THE CHANGE IS MADE AND
REFLECTED ON THE TICKET.
2. AFTER DEPARTURE
IN THE EVENT A FARE BREAK POINT IS CHANGED AFTER
UTILIZATION OF THE FIRST FLIGHT COOUPON NEW
ITINERARY MUST BE REPRISED USING FARES IN EFFECT
OF THE ORIGINAL TICKETED AND TRAVEL COMMENCEMENT
DATE.
APPLICABLE PENALTY FEE WILL APPLY.
--------------------------------------------------
UPGRADE
ANY TIME WITHIN TICKET VALIDITY A FARE CAN BE
UPGRADED TO ANY HIGHER FARE IN THE SAME CABIN.
APPLICABLE PENALTY FEE WILL APPLY.
ANY TIME WITHIN TICKET VALIDITY A FARE CAN BE
UPGRADED TO ANY FARE IN A HIGHER CABIN. IN CASE
OF AN UPGRADE TO A HIGHER CABIN AND THE NEW FARE
RESULTS IN A LOWER FARE / TAX THE RESIDUAL VALUE
WILL BE RETURNED TO THE PASSENGER IN THE FORM OF
AN EMD FOR FURTHER TRANSPORTATION AND OR REFUND
TO THE ORIGINAL FORM OF PAYMENT.
CHANGE FEE WILL NOT BE APPLICABLE.
LATE CHANGE FEE /NO SHOW FEE WILL BE APPLICABLE.
ANY TIME WITHIN TICKET VALIDITY A FARE CAN BE
DOWNGARDED TO ANY FARE IN A LOWER CABIN. IN CASE
OF AN DOWNGRADE TO A LOWER CABIN AND THE NEW FARE
RESULTS IN A LOWER FARE / TAX THE RESIDUAL VALUE
WILL BE RETURNED TO THE PASSENGER IN THE FORM OF
AN EMD FOR FURTHER TRANSPORTATION AND OR REFUND
TO THE ORIGINAL FORM OF PAYMENT.
APPLICABLE PENALTY FEE WILL APPLY.
1. BEFORE DEPARTURE
IN THE EVENT AN UPGRADING IS REQUESTED BEFORE
UTILIZATION OF THE FIRST FLIGHT COUPON NEW FARES
AND CHARGES FOR THE PASSENGER JOURNEY SHALL BE RE
CALCULATED IN ACCORDANCE WITH FARES AND CHARGES
IN EFFECT ON THE DATE THE CHANGE IS MADE AND
REFLECTED ON THE TICKET.
2. AFTER DEPARTURE
IN THE EVENT AN UPGRADING IS REQUESTED AFTER
UTILIZATION OF THE FIRST FLIGHT COUPON NEW
ITINERARY MUST BE REPRISED USING FARES IN EFFECT
OF THE ORIGINAL TICKETED AND TRAVEL COMMENCEMENT
DATE.
ADDITIONAL FARE/TAX IF ANY SHALL BE COLLECTED.
--------------------------------------------------
CANCELLATIONS
1. BEFORE DEPARTURE
REFUNDS-
WHEN COMBINED WITH A NON-REFUNDABLE FARE IF THE
NON-REFUNDABLE FARE IS PART OF THE INBOUND OR
OUTBOUND COMPONENT WITH IN A PRICING UNIT NO
REFUND WILL BE PERMITTED ON THE ENTIRE
TICKET.
--
IF A NON-REFUNDABLE FARE IS RE ISSUED TO A
REFUNDABLE FARE THE BASE FARE OF THE ORIGINAL NON-
REFUNDABLE TICKET REMAINS AS NON-
REFUNDABLE.
WHEN COMBINED WITH A REFUNDABLE FARE APPLY THE
HIGHEST
PENALTY.
2.AFTER DEPARTURE-
REFUNDS-
WHEN COMBINED WITH A REFUNDABLE FARE DEDUCT THE
APPLICABLE PENALTIES AND ONE WAY FARE IN SAME
RBD.
--
IF ONE WAY FARE IS NOT AVAILABLE ON THE RBD
MENTIONED ON THE TICKET THEN DEDUCT THE NEXT
AVAILABLE ONE WAY HIGHER RBD FARE FOR THE
FLOWN
PORTION.
--
WHEN COMBINED WITH A NON-REFUNDABLE FARE AND IF
THE NON-REFUNDABLE FARE IS USED OF THE OUTBOUND
FARE COMPONENT NO
REFUND.
--
WHEN COMBINED WITH A NON-REFUNDABLE FARE AND IF
NON-REFUNDABLE FARE IS PART OF THE INBOUND
COMPONENT NO REFUND.
--
NO REFUND PERMITTED FOR TRAVEL BEYOND THE FARE
BREAK POINT WITHIN A PRICING UNIT AND TICKET
UTILISED OUT OF
SEQUENCE.
--
IF A NON-REFUNDABLE FARE IS RE ISSUED TO A
REFUNDABLE FARE THE BASE FARE OF THE ORIGINAL NON-
REFUNDABLE TICKET REMAINS AS NON-
REFUNDABLE.
FEES APPLICATION-
-CHARGE APPLIES FOR ADULT CHILD AND INFANT
OCCUPYING A SEAT. CHARGE INCLUDING NO-SHOW FEE
WILL NOT APPLY FOR INFANT NOT OCCUPYING A SEAT.
-CHANGE FEE APPLIES PER TRANSACTION.
-WHEN ONE COMPONENT IS CHANGED PENALTY OF THAT
COMPONENT WILL APPLY.
-WHEN MORE THAN ONE FARE COMPONENT IS CHANGED THE
HIGHEST PENALTY OF THE CHANGED FARE COMPONENTS
WILL APPLY.
-CHANGE FEE WILL APPLY EXCEPT WHEN UPGRADING TO A
HIGHER CABIN.
-WHEN COMBINED WITH A REFUNDABLE FARE HIGHEST
REFUND FEE WILL APPLY.
-IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE
COLLECTED I.E. EITHER THE NO SHOW FEE OR CHANGE
FEE /CANCELLATION FEE WHICHEVER IS HIGHER.
NOTE-
-FEES TO BE COLLECTED ON EMD-S RFIC-D RFISC-98F
ONLY AT ALL LOCATIONS WHEN REISSUING MANUALY OR
AUTOMATICALY.
-REFUND OF FARE/TAX TO BE ISSUED ON EMD-S RFIC-D
RFISC-996 ONLY AT UL OFFICE.IF EMD IS NOT
AVAIALBLE TO BE ISSUED AT AGENCY LOCATION
REISSUANCE OF TICKET SHOULD BE HANDLED BY UL
OFFICE. SERVICE FEE WILL BE WAIVED OF.
-NAME CHANGE NOT PERMITTED.
-ONE DATE CHANGE IS PERMITTED FOC FOR INBOUND
ONLY FOR BOOKINGS MADE WITH TRAVEL BEYOND SYSTEM
RANGE.
RETURN TRAVEL DATE MUST BE UPDATED AT THE TIME OF
ORIGINAL BOOKING.
IF ORIGINAL RBD IS NOT AVAILABLE THEN ANY FARE
DIFFERENCE WILL APPLY.
-REVALIDATION NOT PERMITTED. ALL CHANGES SHOULD
BE INDICATED BY RE-ISSUING DOCUMENT.
-REBOOKING/REISSUES CAN BE DONE BY THE ORIGINAL
ISSUING AGENT OR UL OFFICE ONLY.
-SERVICE FEE OF LKR 3500 WILL APPLY FOR TICKETS
ISSUED AT AGENCY LOCATIONS WORLDWIDE IF
CHANGES/REISSUES DONE AT UL OFFICES IN SRI
LANKA / GLOBAL CALL CENTRE.
-SUSPENDED TICKET COUPON/S-
FOR AGENCY ISSUED TICKETS EMD SHOULD BE ISSUED
FOR THE APPLICABLE PENALTY FEE AND FORWRAD TO UL
OFFICE TO OPEN THE COUPON STATUS. TICKET SHOULD
BE REISSUED AT THE AGENCY LOCATION AND NEW TICKET
SHOULD HAVE THE EMD NO.
-OUT OF SEQUENCE TICKETS
ANYTIME TICKET IS UTILIZED OUT OF SEQUENCE NO
REFUND OF FARE AND THE CARRIER IMPOSED SURCHARGE-
YQ.
-FOR REFUNDABLE FARES REFUND REQUEST POSSIBLE
WITHIN 364 DAYS FROM THE DATE OF ISSUE.
-FOR NON REFUNDBALE TICKETS THE CARRIER IMPOSED
SURCHARGE - YQ WILL BE NON REFUNDABLE.
-YQ WHICH IS INCLUDED IN THE CARRIER IMPOSED
SURCHARGE IS CONSIDERED AS PART OF CARRIER
PUBLISHED FARE AT THE TIME OF REFUND.
-REFUND OF UNUSED COUNTRY TAXES PERMITTED.
UNLESS APPLICABLE OW/RT FARE PLUS CARRIER IMPOSED
SURCHARGE - YQ PLUS
COUNTRY TAXES FOR ACTUAL TRAVEL IS HIGHER THAN
THE ORIGINAL TICKET. IN THIS CASE NO COUNTRY
TAX /YQ OR REFUND OF FARE WILL BE PERMITTED.
-ALL CONDITIONS WILL BE AS PER FARE RULE UNLESS
OTHERWISE GOVENRED BY THE COUNTRY REGULATIONS.
--------------------------------------------------
WAIVERS -
1. INFANT NOT OCCUPYING A SEAT.
2. FLYSMILES SAME DAY /SAME FLIGHT AWARD UPGRADES.
3. FLIGHT DISRUPTIONS.
4. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
A COPY OF DEATH CERTIFICATE ISSUED BY COMPETENT
MEDICAL AUTHORITY IS REQUIRED.
FAMILY MEMBERS -
SPOUSE/CHILDREN/PARENTS/BROTHERS/SISTERS/
GRANDPARENTS/GRANDCHILDREN/PARENTS-IN-LAW/
SISTERS-IN-LAW/BROTHERS-IN-LAW/SONS-IN-LAW
DAUGHTERS-IN-LAW
5. CONTACT UL OFFICE FOR WAIVERS 3 AND 4
6. NO WAIVER APPLICABLE FOR ILLNESS OF PASSENGER
OR FAMILY MEMBER
I have not heard good things about dealing with UL on the phone directly so you may want to use a reputable travel agent to arrange this.
Aug 21, 2017, 5:45 pm
#3
Original Poster
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,217
Hi Calchas: Thank you, sincerely, for sharing this thorough research. Based on your last comments, I am reminded to be careful.
Unfortunately, in my past experience with travel agents (in the GCC) they seemed more interested in selling tickets than in helping with refunds. Twice burned now and now I triple (?) check before purchasing.
No matter, I still must plan and deal with some real uncertainties
Unfortunately, in my past experience with travel agents (in the GCC) they seemed more interested in selling tickets than in helping with refunds. Twice burned now and now I triple (?) check before purchasing.
No matter, I still must plan and deal with some real uncertainties
Aug 21, 2017, 5:57 pm
#4
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Hi Calchas: Thank you, sincerely, for sharing this thorough research. Based on your last comments, I am reminded to be careful.
Unfortunately, in my past experience with travel agents (in the GCC) they seemed more interested in selling tickets than in helping with refunds. Twice burned now and now I triple (?) check before purchasing.
No matter, I still must plan and deal with some real uncertainties
Unfortunately, in my past experience with travel agents (in the GCC) they seemed more interested in selling tickets than in helping with refunds. Twice burned now and now I triple (?) check before purchasing.
No matter, I still must plan and deal with some real uncertainties
Aug 21, 2017, 6:18 pm
#5
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,170
I've always booked direct with UL and have had to cancel a couple of times. The Sri Lanka based call centre is reasonably decent, though the accent might be a (minor) challenge.
Fairly straightforward to cancel, though it is a 2 step process: call them to cancel the booking and then raise a refund request via http://www.srilankan.com/en/plan-and-book/online-refund-request
Fairly straightforward to cancel, though it is a 2 step process: call them to cancel the booking and then raise a refund request via http://www.srilankan.com/en/plan-and-book/online-refund-request
Aug 22, 2017, 2:20 am
#6
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
I've always booked direct with UL and have had to cancel a couple of times. The Sri Lanka based call centre is reasonably decent, though the accent might be a (minor) challenge.
Fairly straightforward to cancel, though it is a 2 step process: call them to cancel the booking and then raise a refund request via http://www.srilankan.com/en/plan-and...refund-request
Fairly straightforward to cancel, though it is a 2 step process: call them to cancel the booking and then raise a refund request via http://www.srilankan.com/en/plan-and...refund-request
Aug 22, 2017, 4:08 am
#7
Original Poster
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,217
Thanks folks for the "discussion". No matter, Calchas gave me the initial "heads up" wrt the cancellation fees. Now (after the additional comments) I have a better idea of what to do in case I need to cancel...
Once again: FT forums do work for me
Once again: FT forums do work for me