Feb 28, 2016, 11:18 am
Last edit by: serfty
Access Ready Reckoner:
* A "North American* Itinerary" for AAdvantage elites is travel on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico (except Mexico City), the Bahamas, Bermuda and the Caribbean. A "North American* Itinerary" for Alaska Mileage Plan elites is travel to destinations in the U.S.A., Canada and Mexico (unless they are connecting to or from an international long-haul flight in a premium cabin on the same day).
§ Connecting the same day or before 6am the following day.
Qantas First Class Lounge for OneWorld Emeralds and First Class Travelers - opened late 2014
Qantas press release
Airside connector open from terminals 4, 5, 6 and 7 to TBIT - Feb 2016
LAX AA T-4 - TBIT secure airside connector open 25 Feb 2016 (AA forum)
2016 LAX Connecting / Connection / Connections thread
Updated 7 Mar 2017 - JDiver
For access just one of the following needs to be true:
.
.
- Non US based (not AAdvantage and not Mileage Plan) oneworld Emerald or Sapphire tier traveling on a oneworld Marketed and operated flight.
- An AAdvantage or Mileage Plan of Sapphire or Emerald tier traveling on a oneworld Marketed and Operated flight NOT solely part of a "North American* Itinerary".
- First & Business Class passengers traveling on a oneworld Marketed and Operated flight not solely part of a "North American* Itinerary".
- Passengers on an itinerary which includes First & Business Class travel on a oneworld marketed and operated flight longer than five hours connecting§ to/from a domestic oneworld Marketed and Operated flight or an international short haul (five hours or less) oneworld Marketed and Operated flight.
- *Recent Reports indicate the following access is being denied with Patrons being redirected to the Flagship Lounge in T4*: First and Business Class passengers traveling on an American Airlines Marketed and Operated flight between Los Angeles & New York on three class aircraft.
§ Connecting the same day or before 6am the following day.
LAX oneworld Business and Qantas First Lounges
LAX / Los Angeles International Airport - Tom Bradley International Terminal (TBIT)
LAX / Los Angeles International Airport - Tom Bradley International Terminal (TBIT)
Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)
oneworld Los Angeles (Business) Lounge
Opening hours: Daily: 06:30 - 23:30
Capacity: ~400
AMENITIES:
Notes: The stylish and spacious Business Class Lounge has a contemporary design reflecting Californian culture, combined with signature elements from each airline, built around a communal fireplace and central glass atrium providing natural light. In the lounge's dining area, customers can choose from menus, designed by renowned Qantas chef Neil Perry, based on signature Qantas Lounge favourites with influences of multicultural California, including Italian, Mexican, Japanese, Chinese, Korean and US West Coast street food. Californian food carts similar to the pop-up dining concept offer freshly prepared dishes. At the cocktail bar, customers can select signature cocktails or premium wines, or have the barista create the coffee of their choice. The lounge also offers an enhanced hot and cold buffet, faster WiFi, new workstations and sixteen shower suites with Aurora Spa amenities.
Opening hours: Daily: 06:30 - 23:30
Capacity: ~400
AMENITIES:
- Computer connected to Internet
- Neil Perry dining and buffet (hot, cold, food carts)
- Full staffed bar and made to order mixed drinks
- Barista and coffee selections
- Shower suites (16)
Notes: The stylish and spacious Business Class Lounge has a contemporary design reflecting Californian culture, combined with signature elements from each airline, built around a communal fireplace and central glass atrium providing natural light. In the lounge's dining area, customers can choose from menus, designed by renowned Qantas chef Neil Perry, based on signature Qantas Lounge favourites with influences of multicultural California, including Italian, Mexican, Japanese, Chinese, Korean and US West Coast street food. Californian food carts similar to the pop-up dining concept offer freshly prepared dishes. At the cocktail bar, customers can select signature cocktails or premium wines, or have the barista create the coffee of their choice. The lounge also offers an enhanced hot and cold buffet, faster WiFi, new workstations and sixteen shower suites with Aurora Spa amenities.
Qantas First Lounge
Opening hours: Daily: 06:30 - 23:30
Capacity: ~200
AMENITIES:
Notes: The Qantas Los Angeles First Lounge defines a new standard of luxury and sophistication for First and eligible premium customers travelling through LAX. The spacious, light and open plan lounge is three times the size of the previous First Lounge. The lounge features a 74-seat a la carte restaurant, Californian Knoll furniture selected by Marc Newson, including 12 Eero Saarinen Womb Chairs with matching ottomans, 2 private work suites that can open into one larger private meeting room, state of the art wi-fi, wireless printing capabilities, TVs equipped with cable television and 7 dedicated shower suites, complete with Aurora Spa products. The a la carte Rockpool menu has been designed by Neil Perry, featuring signature dishes from the Qantas flagship Sydney and Melbourne lounges, as well as locally inspired LA cuisine. Menus will change seasonally, every 3 months. Access to First Class Lounges is restricted to Emerald members or those travelling in First Class.
Opening hours: Daily: 06:30 - 23:30
Capacity: ~200
AMENITIES:
- Computer connected to Internet
- Neil Perry restaurant (74 seats, a la carte dining)
- Full staffed bar and made to order mixed drinks
- Barista with coffee selections
- Shower suites (7)
- Business suites (2 - can be combined for conference room)
- Shirt pressing (First)
Notes: The Qantas Los Angeles First Lounge defines a new standard of luxury and sophistication for First and eligible premium customers travelling through LAX. The spacious, light and open plan lounge is three times the size of the previous First Lounge. The lounge features a 74-seat a la carte restaurant, Californian Knoll furniture selected by Marc Newson, including 12 Eero Saarinen Womb Chairs with matching ottomans, 2 private work suites that can open into one larger private meeting room, state of the art wi-fi, wireless printing capabilities, TVs equipped with cable television and 7 dedicated shower suites, complete with Aurora Spa products. The a la carte Rockpool menu has been designed by Neil Perry, featuring signature dishes from the Qantas flagship Sydney and Melbourne lounges, as well as locally inspired LA cuisine. Menus will change seasonally, every 3 months. Access to First Class Lounges is restricted to Emerald members or those travelling in First Class.
LAX TBIT oneworld lounges access rules: (v. Feb 25, 2016)
oneworld Business Lounge operated by Qantas
Please note this is not a Qantas Club and is not part of any recipripocity agreement with Admirals Clubs. Must be Sapphire or Business class passenger on a oneworld marketed and operated carrier ("qualifying flight") and
Qantas - oneworld First Lounge
Must be Emerald or First class passenger on a oneworld marketed and operated carrier ("qualifying flight") and
Link to one world lounge access rules and lounge locator
oneworld Business Lounge operated by Qantas
Please note this is not a Qantas Club and is not part of any recipripocity agreement with Admirals Clubs. Must be Sapphire or Business class passenger on a oneworld marketed and operated carrier ("qualifying flight") and
- Departing on a longhaul international flight, or
- Departing on a oneworld flight, having arrived on a qualifying longhaul international flight, or
- Departing in First or Business on AA to JFK on a 3 cabin A321T aircraft.
- A Qantas Club member (no AA Admirals Club reciprocity, however)
- "Some lounges may get busy at peak times, and access to them may be restricted as a result."
Qantas - oneworld First Lounge
Must be Emerald or First class passenger on a oneworld marketed and operated carrier ("qualifying flight") and
- Departing on a longhaul international flight, or
- Departing on a oneworld flight, having arrived on a qualifying longhaul international flight, or
- Departing in First on AA to JFK on a 3 cabin A321T.
Link to one world lounge access rules and lounge locator
Qantas press release
Airside connector open from terminals 4, 5, 6 and 7 to TBIT - Feb 2016
LAX AA T-4 - TBIT secure airside connector open 25 Feb 2016 (AA forum)
2016 LAX Connecting / Connection / Connections thread
Updated 7 Mar 2017 - JDiver
LAX - TBIT oneworld Lounge Access (Combined thread)
Nov 2, 2015, 10:10 pm
#61
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,969
Someone mentioned overcrowding in the morning. This may be at least part of the answer. IIRC, it is legitimate for a lounge to deny access to people with an access entitlement based solely on OW status, if the lounge is at capacity, or soon will be. After all, in the absence of being able to do that, the outcome would be that the lounge operator would have to deny access to people with paid memberships to the lounge, and/or premium-cabin passengers on their own carrier. If you had to make a choice, which would you choose? If this is indeed the reason, then better communication could go a long way in solving the problem, along with allowing access during non-peak hours.
Considering how new the lounges are at LAX, it could be considered poor planning if they routinely reach capacity. But, the change in terminal access rules for passengers at LAX, as well as AA operating domestic flights out of TBIT, may be even newer than the lounges, or at least their planning, and they're having to react to the changing situation.
Considering how new the lounges are at LAX, it could be considered poor planning if they routinely reach capacity. But, the change in terminal access rules for passengers at LAX, as well as AA operating domestic flights out of TBIT, may be even newer than the lounges, or at least their planning, and they're having to react to the changing situation.
Nov 2, 2015, 10:40 pm
#62
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,969
But, there's a better question to ask in such situation. Instead of asking for "the manager" or "a manager," ask for "your manager." This way, even if the person you're dealing with is a manager themselves, you're still requesting to take it up to whatever the next level is in the hierarchy. They may in fact be the duty manager, in which case you've reached as far as you can, at least on-site and at that point in time.
It reminds me of a situation that coincidentally I happened to observe in the TBIT check-in area. There was some disagreement with a passenger and a particular personnel (he may have been a line-minder employed by a third-party company - I don't remember the details). The passenger asked for a manager, and the person replied that he was a manager. The passenger then asked for whomever was the next person in charge, and the person repeated that he was a manager. The passenger then asked, "So, you are in charge of this whole airport?" which forced the person to admit that they did indeed have a boss that could be summoned.
Nov 3, 2015, 7:40 am
#63
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,927
What part doesn't seem fair: that you should have to write AA, or that AA should have to pay for lounge access? Considering that AA probably does have to pay for every lounge entry into a partner lounge, they may not be terribly excited about getting the problem fixed. In fact, they may have put the LIH flight in TBIT specifically because it has a very low number of AC members and thus the lowest amount of passengers inconvenienced due to lack of lounge access. And the yields of the flight may not justify paying for lounge access.
As to whether it's "fair" that AA should have to pay another oneworld carrier for use of their lounge, I don't see any other way it could work. If it were a free-for-all, there would be no incentive for AA or any other carrier to operate a lounge in an airport where there was another oneworld lounge. It would be a race to the bottom.
As to whether it's "fair" that AA should have to pay another oneworld carrier for use of their lounge, I don't see any other way it could work. If it were a free-for-all, there would be no incentive for AA or any other carrier to operate a lounge in an airport where there was another oneworld lounge. It would be a race to the bottom.
Nov 3, 2015, 7:43 am
#64
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,927
Someone mentioned overcrowding in the morning. This may be at least part of the answer. IIRC, it is legitimate for a lounge to deny access to people with an access entitlement based solely on OW status, if the lounge is at capacity, or soon will be. After all, in the absence of being able to do that, the outcome would be that the lounge operator would have to deny access to people with paid memberships to the lounge, and/or premium-cabin passengers on their own carrier. If you had to make a choice, which would you choose? If this is indeed the reason, then better communication could go a long way in solving the problem, along with allowing access during non-peak hours.
Considering how new the lounges are at LAX, it could be considered poor planning if they routinely reach capacity. But, the change in terminal access rules for passengers at LAX, as well as AA operating domestic flights out of TBIT, may be even newer than the lounges, or at least their planning, and they're having to react to the changing situation.
Considering how new the lounges are at LAX, it could be considered poor planning if they routinely reach capacity. But, the change in terminal access rules for passengers at LAX, as well as AA operating domestic flights out of TBIT, may be even newer than the lounges, or at least their planning, and they're having to react to the changing situation.
Nov 4, 2015, 8:05 am
#68
Join Date: Aug 2011
Location: Hong Kong
Programs: CX (elite) and a few others (non-elite)
Posts: 687
The mischief-maker in me would love to be fobbed off on the grounds of capacity constraints, wait quietly until someone was granted entry, and then loudly telephone the local fire department stating that we had seen someone given entry to an overcrowded facility
Not that I would actually do that, you understand. There's just part of me that would like to see the faces of the lounge staff
;-P
Not that I would actually do that, you understand. There's just part of me that would like to see the faces of the lounge staff
;-P
Nov 4, 2015, 7:56 pm
#70
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,927
Nov 7, 2015, 7:24 pm
#71
Join Date: May 2010
Programs: BA SILVER, AA EXEC PLAT
Posts: 50
The last few posts on the Australian forum: http://www.australianfrequentflyer.c...-71613-16.html suggest that they are still working on it. The fact that it is taking so long when it ought to just require issuing correct instructions suggests that they are not going to do that. Which doesn't excuse their behaviour up until they publish their new rules openly.
Nov 8, 2015, 3:15 pm
#72
Join Date: May 2010
Programs: BA SILVER, AA EXEC PLAT
Posts: 50
[QUOTE=MADPhil;25665435]The last few posts on the Australian forum: [url]http://www.australianfrequentflyer.com.au/community/qantas-frequent-flyer-program/tbit-qantas-business-lounge-extremely-71613-16.html
Nov 9, 2015, 11:15 pm
#73
Join Date: Jan 2005
Location: Sydney, Australia
Programs: QF Gold LTG (ow Saph), HHon Silver, Marriot Gold
Posts: 2,927
AusBT suggests some changes have occured, after talking to oneworld reps..
http://www.ausbt.com.au/oneworld-cla...in-los-angeles
including atlantic's issues
"Blunt confirmed that Qantas frequent flyers and all other Sapphire/Emerald members “should be granted access” to the TBIT lounges prior to all AA domestic flights."
http://www.ausbt.com.au/oneworld-cla...in-los-angeles
including atlantic's issues
"Blunt confirmed that Qantas frequent flyers and all other Sapphire/Emerald members “should be granted access” to the TBIT lounges prior to all AA domestic flights."
Nov 12, 2015, 4:17 am
#75
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,993