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Upgrading CX sectors with AM on an RTW
Is there a rule that prohibits upgrading a CX sector using Asia Miles on an RTW? I thought it would be the same as upgrading an AA sector using AA miles or VIPs, but the RTW desk tells me it's against the rules, and they will cancel the upgrade. It seems CX/AM won't take over the reservation and re-issue the ticket.
Is there a rule that prohibits upgrading a CX sector using Asia Miles on an RTW? I thought it would be the same as upgrading an AA sector using AA miles or VIPs, but the RTW desk tells me it's against the rules, and they will cancel the upgrade. It seems CX/AM won't take over the reservation and re-issue the ticket.
You are going to have to get CX to agree to do it. If they won't you are out of luck. If it's in the faq's someone probably reported being able to do it. We all know that AA is pretty easy about doing this. CX may think differently now.
Programs: AA (EXP), Hilton (Diamond), SPG (lowly Gold)
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Quote:
Originally Posted by jerry a. laska
You are going to have to get CX to agree to do it. If they won't you are out of luck. If it's in the faq's someone probably reported being able to do it. We all know that AA is pretty easy about doing this. CX may think differently now.
AM/CX is happy to upgrade the sectors, but did so by adding them to the reservation, which AA cancelled, saying it was against the rules. I think one particular agent was watching the itinerary and did it. CX/AM doesn't seem to be willing to take over the reservation and reissue the ticket.
I know there used to be text in the AA web page about upgrading BA segments using AA miles that said it was prohibited on RTW fares. That text doesn't seem to be there now, but anyway, that's up to BA I'd imagine. If CX is happy to allow AM upgrades, then why should AA care? Seems the same as AA being happy to upgrade an AA sector booked by CX.
AM/CX is happy to upgrade the sectors, but did so by adding them to the reservation, which AA cancelled, saying it was against the rules. I think one particular agent was watching the itinerary and did it. CX/AM doesn't seem to be willing to take over the reservation and reissue the ticket.
I know there used to be text in the AA web page about upgrading BA segments using AA miles that said it was prohibited on RTW fares. That text doesn't seem to be there now, but anyway, that's up to BA I'd imagine. If CX is happy to allow AM upgrades, then why should AA care? Seems the same as AA being happy to upgrade an AA sector booked by CX.
Are you trying to upgrade before purchasing the ticket? If so, the AA rtw desk will keep cancelling it. Buy the ticket then do the upgrade.
The only rules on oneworld tickets regarding upgrades relate to paid upgrades. There is nothing stopping you from upgrading a sector with a non cash instrument such as miles, points, vouchers, stickers, SWU, etc, other then the rules of the frequent flyer program that upgrade instrument comes from.
eg, I can use my QF points to upgrade any flight subject to the rules of QFF.
Programs: AA (EXP), Hilton (Diamond), SPG (lowly Gold)
Posts: 4,311
I suspect (and this is just my own guess) that perhaps the problem is the split between CX and AM; because AM is issuing the upgrade, CX won't take over the reservation and re-issue the entire ticket. Hence, AA keeps seeing the reservation in a funny state. That, together with what might be a particular RTW agent who is using the BA rule against upgrading a BA segment of an RTW as a general rule against all upgrades except for AA sectors.
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Quote:
Originally Posted by Himeno
eg, I can use my QF points to upgrade any flight subject to the rules of QFF.
+1. I have upgraded QF coded flights from D to First on QF metal several times in the past. This has been with xGLOB34 and DONEx tickets issued by both AA and CX.
I suspect (and this is just my own guess) that perhaps the problem is the split between CX and AM; because AM is issuing the upgrade, CX won't take over the reservation and re-issue the entire ticket. Hence, AA keeps seeing the reservation in a funny state. That, together with what might be a particular RTW agent who is using the BA rule against upgrading a BA segment of an RTW as a general rule against all upgrades except for AA sectors.
Using AA miles, it is possible to upgrade a BA business class booking in any of J,C,D,R classes however there is ( or was ) a rule that specifically excluded ATW tickets
Using AA miles, it is possible to upgrade a BA business class booking in any of J,C,D,R classes however there is ( or was ) a rule that specifically excluded ATW tickets
I am aware of using AA miles to upgrade BA and IB tickets. But the OP mentioned a BA rule that prohibits upgrades of BA segments on rtw tickets, I know of no such rule. BA does have various rules for using avios to upgrade, such as BA issued ticket, booking made in the member's home country, etc., but no explicit rule prohibiting rtw tickets that I know of. http://www.britishairways.com/main/e..._ba#upgrade_ba http://www.britishairways.com/main/e...upgrade_baaaib
I am aware of using AA miles to upgrade BA and IB tickets. But the OP mentioned a BA rule that prohibits upgrades of BA segments on rtw tickets, I know of no such rule. BA does have various rules for using avios to upgrade, such as BA issued ticket, booking made in the member's home country, etc., but no explicit rule prohibiting rtw tickets that I know of.
Whether that rule has been removed I am not sure, but when AA 1st introduced mileage upgrades on BA, ATW tickets were explicitly prohibited and I do remember seeing the wording in some AA pages.
I agree that it does not appear to be published now which is why I did post as I did
Since the poster was referring to the AA agent mentioning it, I was presuming that the AA agent was referring to the AA mileage upgrade rules rather than BA's mileage upgrade rules
I suspect (and this is just my own guess) that perhaps the problem is the split between CX and AM; because AM is issuing the upgrade, CX won't take over the reservation and re-issue the entire ticket. Hence, AA keeps seeing the reservation in a funny state. That, together with what might be a particular RTW agent who is using the BA rule against upgrading a BA segment of an RTW as a general rule against all upgrades except for AA sectors.
I suggest that you ask CX to do it again, and call AA RTW desk and tell them to put a remark not to cancel it unless they can point to specific rules available to the public that this cannot be done.
I suggest that you ask CX to do it again, and call AA RTW desk and tell them to put a remark not to cancel it unless they can point to specific rules available to the public that this cannot be done.
Rather than try this, which I would have doubts on working, I would suggest getting CX to re-issue the ticket once the upgrade is applied and then it will be a CX ticket and out of the hands of AA
It costs RTW reissue charge and CX's handling charge.
Maybe, CX recalculates fuel surcharge, it may cost more than AA's charge.
Quote:
6. Can I request an air ticket re-issuance if ticket is issued by another airline company?
Yes. If air ticket is not issued by Cathay Pacific or Dragonair, on top of any charge due, a service fee of HKD300 per person per ticket for each transaction will be charged.
