E-Mail Your Comments to WorldPerks - worldperksprogramchanges@nwa.com

**thezipper** · Jan 13, 09, 11:02 am

All,

Due to the significant number of responses WorldPerks has been getting in regards to the program changes, they have set up an e-mail address specific for members to voice their comments, complaints, ideas and suggestions. This is a way for FT members, friends, co-workers, etc to provide input. I would suggest you resend your TTU's to this address as well.

worldperksprogramchanges@nwa.com

thezipper
NWA Moderator

fti · Jan 13, 09, 11:52 am

Just sent my EMail. But honestly, I think it is a waste of time. Just horrendous how an airline can destroy a frequent flyer program and a relationship with its best customers so quickly.

John

sbagdon · Jan 13, 09, 12:34 pm

Has anyone compiled a list of the changes, so that we can address each individually? Then a 3-line comment at the end?

tomh009 · Jan 13, 09, 12:57 pm

Quote:

Originally Posted by thezipper

Due to the significant number of responses WorldPerks has been getting in regards to the program changes, they have set up an e-mail address specific for members to voice their comments, complaints, ideas and suggestions. This is a way for FT members, friends, co-workers, etc to provide input. I would suggest you resend your TTU's to this address as well.

I wonder whether the complaints have been overwhelming the TTU staff ...

gatechange · Jan 13, 09, 1:28 pm

Quote:

Originally Posted by sbagdon

Has anyone compiled a list of the changes, so that we can address each individually? Then a 3-line comment at the end?

Good idea so that we all march to the same beat. You can see most on this link
http://www.nwa.com/worldperks/program/wpnews/

BUT this is from the WP side and we all know we must read between the lines.

leiterk · Jan 13, 09, 1:32 pm

to get the most response.

As I mentioned before, happy to send Bob's email address to anyone interested.

Clearly they're getting more mail on this from Platinum members than anything else before ...now we should start encouraging Gold members to complain about the new increased fees and that they're not getting any relief!!!

kcnwgold · Jan 13, 09, 1:40 pm

Quote:

Originally Posted by leiterk

to get the most response.

As I mentioned before, happy to send Bob's email address to anyone interested.

Clearly they're getting more mail on this from Platinum members than anything else before ...now we should start encouraging Gold members to complain about the new increased fees and that they're not getting any relief!!!

I can confirm that they have heard from me!!!

fti · Jan 13, 09, 1:42 pm

Post #273 in this link gives a good summary of the changes:

[CONFIRMED] 1/6/09 NW E-mail: Plats to Pay $100 for Award Ticket Redeposits Beg 3/1

John

kcnwa · Jan 13, 09, 1:50 pm

See, by having us send them to this "special" mail box, they can free up TTU and the exec mail boxes and promptly ignore us.

A simple ctrl+a then a shift+delete will be awaiting that mail box I'm sure.

So much for being heard.

I'd have to say TTU or direct to execs is still the best. We obviously are being heard with that route.

**thezipper** · Jan 13, 09, 2:03 pm

As I said, sending a TTU copying this e-mail address are the best... Bob said the e-mails would be read... he's been supportive of FlyerTalk, so I don't doubt him. Remember Bob isn't the one in charge who is ultimately directing the Skymiles program...

itsaboutthejourney · Jan 13, 09, 2:36 pm

Quote:

Originally Posted by thezipper

As I said, sending a TTU copying this e-mail address are the best... Bob said the e-mails would be read... he's been supportive of FlyerTalk, so I don't doubt him. Remember Bob isn't the one in charge who is ultimately directing the Skymiles program...

Good point. All these emails can be info Bob can use to make a case of this not being a good decision. He may have even predicted the outcry, and the number of emails can vindicate him.

sbagdon · Jan 13, 09, 3:09 pm

Quote:

Originally Posted by kcnwa

See, by having us send them to this "special" mail box, they can free up TTU and the exec mail boxes and promptly ignore us.

A simple ctrl+a then a shift+delete will be awaiting that mail box I'm sure.

So much for being heard.

I'd have to say TTU or direct to execs is still the best. We obviously are being heard with that route.

I'm actually all for prompt TTU. I have a complaint that's been sitting out there for a few days, with no response. Granted, it was a rather complex (and as brief as possible) complaint, so it probably got immediately shuffled up the chain. I'm just suprised, as TTU usually replies to complaints <24hrs.

pragakhan · Jan 13, 09, 4:35 pm

If they are getting a lot complaints and reading them, why do they need to go to a special mailbox?

SchmutzigMSP · Jan 13, 09, 5:05 pm

Quote:

Originally Posted by pragakhan

If they are getting a lot complaints and reading them, why do they need to go to a special mailbox?

If I was getting hundreds of emails on one topic, I would prefer to have them filtered/segmented into one location. Keeps things organized and increases the chance that I'll read them all while decreasing the chances that I'll miss one or accidentally delete one.

dvs7310 · Jan 13, 09, 7:33 pm

Though I have no doubt it will fall on deaf ears, I sent my complaint, rather long and detailed. I had full plans of matching back to Worldperks before I started flying again this year but the series of changes since 1/1 have been a killer and I can't see abandoning OnePass anymore even though Star Alliance doesn't meet my needs nearly as well. Its truely sad what Delta is doing to NW, its a loss of another great airline.