To summarize my complaints which I will send in my email:
- Elimination of Plat waiver for award tix changes (reversed for two free waivers/year)
- Addition of third tier and loss of Perksaver availability
- Disparity between DL & NW ranks due to MQM promos
- Inflation of miles required for Hawaii and Europe (and others)
- Crap fees: Award redemption/change fees (increasing til departure), partner award booking fees, any more?
- No waiver for loss of SDC standby
- EEP at 60K gone, devaluation of EEP program
- 100% PE bonus instead of 125%
- No EQM bonus on Y/B fares (reversed)
- Elimination of PE/GE airport companion UG's
Scared of:
- Elimination of 1K base miles UG guarantee for PE
- Elimination of Award UG's
- Elimination of PE Companion UG at 5 day window
- Elimination of Companion UG for PE/GE on discounted fares
Anything else? Help me out before I write my email...
Updated my post to reflect the changes that keep coming...
I have a feeling that many years from now someone will write a extension of the book Hard Landing continuing the cautionary tales gleemed from airline deaths.
It will feature:
1. Pan Am's disasterous purchase of National Airlines. The lesson, don't overpay for an acquisation of an airline that does not fit your route structure.
2. People's Express- Revenue Management and inventory control are critical.
3. Eastern Airlines- Make sure to have your labor onboard.
4. Continental Airlines aka Texas International (versions 1 and 2)- Irational acquisations are no way to run an airline.
5. Independence Air- Make sure to have the right aircraft for your route network.
6. TWA don't shrink yourself to profitability by selling your greatest assets (LHR Access).
etc...
12. Delta Airlines- Don't unilateraly destroy your frequent flyer program unless you are comfortable with being entirely O and D.
Our goal is to be the carrier of distinct preference and feedback like
yours is critical to our success. Northwest Airlines is committed to
providing the best frequent flyer program in the industry. Customer
observations, suggestions, and experiences form the basis of improved
operations.
We realize that customer loyalty cannot be taken for granted. To that
end, our WorldPerks program and its promotions are constantly under
review. We can assure you that as a valued WorldPerks member, your
comments have received close attention for future planning.
We recognize that travelers have a choice of airlines and we deeply
appreciate those who choose Northwest Airlines and the WorldPerks
program. We hope that Northwest Airlines, along with our SkyTeam and
other partner airlines, will have the continued privilege of serving
your air travel needs.
Sincerely,
A. B.
WorldPerks Customer Service Center
"committed to providing the best frequent flyer program in the industry"? Who are they kidding. GUWonder, you are right about the kool-aid. NW is definitely drinking it.
John
__________________
DELTA - Driving Every Loyal Traveler Away
To summarize my complaints which I will send in my email:
- Elimination of Plat waiver for award tix changes
- Addition of third tier and loss of Perksaver
- Disparity between DL & NW ranks due to MQM promos
- Inflation of miles required for Hawaii and Europe
- Crap fees: Award redemption/change fees (increasing til departure), partner award booking fees, any more?
Scared of:
- Elimination of 1K base miles UG guarantee for PE
- Elimination of Award UG's
- Elimination of PE Companion UG at 5 day window
- Elimination of Companion UG for PE/GE on discounted fares
- 100% PE bonus instead of 125%
Anything else? Help me out before I write my email...
- I am sure we are headed to an expiration of 12-18 months on miles - which doesn't factor in for most of us but does my kids miles at this time.
- I am sure we are headed to a 100K PE (no more 75K) sometime soon as well.
- Elite Extra Perks going to new levels 100K etc and no more 60K level
I am sure there are more!
__________________ Are we one BIG happy family YET??
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United 1K, CO Roach, Hyatt Diamond, SPG Gold, Hilton Gold, Hertz #1 Gold, IC Royal Ambassador, Avis Chairman's
Posts: 6,787
Bob said they wouldnt reply to every response to the posted e-mail address, but I'm guessing if you're a 2% Club member and tell them you're leaving, you'll get a reply...
Quote:
Originally Posted by gatechange
Was this to the email address posted or other way?
Before I use the email address has anyone gotten a reply from the posted email address to show they ARE checking it?
__________________
Delta SkyMiles Forum Moderator - FlyerTalk Member #1,038
It could be that there is some internal disagreement as to the direction of the Worldperks program, and while Delta screw-it-up stalwarts have been "winning" thus far, those who see the value in a solid frequent-flyer program are looking for some evidence/support in the form of a sufficient number of irate customer emails to show why these changes are actually bad for business.
__________________
2009 NW GE Upgrade Success: 82% (18/22); PE 100% (2/2)
Programs: DL Plat, NW Plat(x2), BMI Gold, IC Ambassador, etc
Posts: 1,694
Keep writing. Keep telling other passengers about the negative changes coming along... Keep WP/SM "Our" Perks - copy your friends who fly DL/NW who care with your emails...make sure people know about them on blogs, travel forums, the press.
Only if we make our disagreement and disgust with the changes visible can we keep Delta/NW the Delta/NW we know.....
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, Starwood Plat, Holiday Inn Plat, NW Plat, Hilton Diamond
Posts: 1,447
Quote:
Originally Posted by thezipper
Bob said they wouldnt reply to every response to the posted e-mail address, but I'm guessing if you're a 2% Club member and tell them you're leaving, you'll get a reply...
I don't remember reading Bob said this. He must be expecting lots of E-mails to clarify with that comment from the get-go. Too bad all of them don;t have a ticket from another carrier attached.
Does anyone have the ear of CO Insider? I think this would be the perfect time for CO to launch a formalized status match program and make an active run at grabbing disaffected NW and DL elites. Imagine something on co.com that welcomes NW/DL elites with a simple form to complete for status and some kind of bonus program for your first few flights. It could be a huge success. It would be a program that would have effectively zero cost for CO, but with huge upside potential.
Programs: NWA Gold, Marriott Plat, National Executive Elite
Posts: 437
Jump to CO
Quote:
Originally Posted by humanoid94
Does anyone have the ear of CO Insider? I think this would be the perfect time for CO to launch a formalized status match program and make an active run at grabbing disaffected NW and DL elites. Imagine something on co.com that welcomes NW/DL elites with a simple form to complete for status and some kind of bonus program for your first few flights. It could be a huge success. It would be a program that would have effectively zero cost for CO, but with huge upside potential.
I agree, they were the one ship I am probably jumping to. I will not conect in ORD so CO may be my airline of choice after 20 some years with NW. It is disappointing that DL can screw NW up so quickly.
Now is it time to cut up the World Perks visa card?
Since NW/Delta is kind of a monopoly in some markets, it may be difficult for some to completely shift all travel to a more customer friendly airline and frequent flyer program. As miles are quickly becoming more and more worthless, why not at least express displeasure by discontinuing use or cancelling your World Perks credit card and stop patronizing World Perks mileage partners?
Since the company likely makes a significant amount of money from the credit card and world perks partners, why help the company by continuing to collect miles from these sources when they are more than happy to ruin the FF program and totally disregard their customers? Maybe a few thousand sent back cut up credit cards and a reduction in WP partner revenue will get the pinheads who run the company to start realizing that loyal customers do not enjoy being treated like ignorant unimportant sources of revenue.
By the way, since NW/Delta is kind of a monopoly in some places, and the customer unfriendly direction they are taking is the way a monopoly is more free to behave, I wonder why this merger was even allowed in the first place. Maybe this is something that the incoming administration should take another look at.
