Will Delta ruin NWA World Clubs?
Apr 10, 2009, 11:41 am
#61
Join Date: May 2005
Location: San Diego, CA
Programs: Hilton Lifetime Diamond, DL Diamond & 2M Miler, Marriott Titanium
Posts: 683
Well at least now there are some reports that some DL CRC -- or "SkyClub" -- is going to be switching to free internet for all visitors to the lounge. ^^
As as part of this transition into "SkyClubs", hopefully this will be standard across all (or at least most all) of the CRCs.
As as part of this transition into "SkyClubs", hopefully this will be standard across all (or at least most all) of the CRCs.
A sign in the BNA CRC states that T-Mobile disappears on 4/17 and WiFi will be free thereafter.
Apr 10, 2009, 11:58 am
#62
Join Date: Aug 2005
Location: DFW
Programs: Marriott Life Titanium, Hilton Diamond, United Silver, DL, IHG Plat, etc.
Posts: 2,888
No Calling clubs or Service Center
One thing I just realized - they don't publish phone numbers for the club locations nor does DL have a Club service center you can call like the WC. The NW center (which is closing 4/17) couldn't supply a phone number to the DL club at DFW (wanted to see if they can handle my renewal).
I asked what to do if you want to reserve a conf room - she said the only way to contact them was email.
That's annoying.
I asked what to do if you want to reserve a conf room - she said the only way to contact them was email.
That's annoying.
Apr 10, 2009, 12:54 pm
#63
Join Date: Feb 2008
Location: CMH
Programs: Delta Gold Medallion
Posts: 628
Although I let my WC membership lapse in February due to the fact that I'm flying less this year, I have a somewhat-related lounge question:
What will happen in fairly large cities that don't have a WC/CRC/SkyClub? Case in point: DEN. I would use the CO PC there regularly when flying in and out of the city. DL closed their CRC there a few years ago. Any plans to open a new lounge there?
What will happen in fairly large cities that don't have a WC/CRC/SkyClub? Case in point: DEN. I would use the CO PC there regularly when flying in and out of the city. DL closed their CRC there a few years ago. Any plans to open a new lounge there?
Apr 12, 2009, 3:10 pm
#65
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,378
Which DL CRC offers self-serve alcohol? Are you sure you werent visiting a former NW lounge? Would be good news IMO if self-serve.
Apr 12, 2009, 6:10 pm
#66
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,961
Does anyone know what the snack offerings will be in the new SkyClub? Morning bagels and yogurt? All-day carrots a la NW? or just the 4-7pm DL olives, hummus, crackers, cheese, etc. and morning muffins and yogurt?
Im surprised there has been no official communication of the new SkyClub plans re: Internet, food, drinks, locations, etc...seems like that was a major missing piece of the "new name" announcement.
Apr 12, 2009, 6:29 pm
#67
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,974
will have to try this next time.
Apr 12, 2009, 9:10 pm
#68
Join Date: Jul 2000
Programs: Delta Gold, Delta 1M, Hilton Gold, Marriott Gold
Posts: 167
Locations outside of the US
Is it my imagination or does the drop-down of choices when you select Delta SkyClub member (On the Delta SkyClub information page) option remove access to some lounges in other countries unless you are flying Business?
For example, select Delta SkyClub member and there are no London lounges listed. Change the drop-down to say Business Elite or Skyteam Elite Premium Cabin Passenger, lounges in London airports now show up.
That is a huge devaluation of the World Club in my book. I don't always travel WBC and have relied on my World Club card for lounge access.
Anyone else reading their charts the same way?
For example, select Delta SkyClub member and there are no London lounges listed. Change the drop-down to say Business Elite or Skyteam Elite Premium Cabin Passenger, lounges in London airports now show up.
That is a huge devaluation of the World Club in my book. I don't always travel WBC and have relied on my World Club card for lounge access.
Anyone else reading their charts the same way?
Apr 13, 2009, 6:16 am
#69
Join Date: May 2004
Location: SF Bay Area
Programs: NWA Gold, DL, AA, AS
Posts: 94
I'm at the MSP World Club right now. The lovely ladies here have helped me so much in the past that I stopped by for a chat. I just renewed my membership for 3 years and actually got a better deal than what was offered through the discount email. Support these helpful folks by joining or reupping at a World Club in person - these people are here to help us, and you might even get a better deal.
Apr 13, 2009, 8:34 am
#70
Join Date: Aug 2005
Location: DFW
Programs: Marriott Life Titanium, Hilton Diamond, United Silver, DL, IHG Plat, etc.
Posts: 2,888
I'm at the MSP World Club right now. The lovely ladies here have helped me so much in the past that I stopped by for a chat. I just renewed my membership for 3 years and actually got a better deal than what was offered through the discount email. Support these helpful folks by joining or reupping at a World Club in person - these people are here to help us, and you might even get a better deal.
1. Any discount code from your experience we should mention?
2. I've heard a rumor off and on that non-hub stations get a better rewards for new memberships and renewals than hub stations. Its consistently denied by the WC people but its a persistent rumor. Anyone know if this is just an old tale or not?
Apr 13, 2009, 8:38 am
#71
Join Date: Aug 2005
Location: DFW
Programs: Marriott Life Titanium, Hilton Diamond, United Silver, DL, IHG Plat, etc.
Posts: 2,888
Interesting co-incidence - that's the day that the WC service center closes. I wonder if DL found a legal loophole to get out of the T-Mobile deal as part of the renaming. If so I hope that they do this cleanly. If it involves a system switch or something T-mobile disagrees with things could get messy.
Either way I fly next on 4/18 so I'll be interested to see if the DFW CRC is 'free' or not. I'm sorry to say I'm betting the system will be down due to a botched switch-over. (I'm a systems guy and have long learned to err is human - to really screw up you need a computer.)
Apr 13, 2009, 9:17 am
#72
Join Date: Jan 2005
Posts: 8,884
Agreed. It seems this was simply done as a quick and dirty name change rather than a brand relaunch. The online club listings on delta.com are a mess (and inaccurate) and the communications have been almost non-existent. Perhaps someone got the cart before the horse in this one. Perhaps too eager to "rid" the system of NWA signage?
Apr 13, 2009, 11:44 am
#73
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,961
I dont have an official answer, but it seems that it would make sense if renewing at a non-hub club that it would carry more "weight" whether $$-wise or just PR-wise with management. The more "business" or proof of revenue from these outstations, the more likely they are to maintain a lounge themselves. Management will surely look at "where" the money is coming from and keep lounge locations in those places. IMO, it is far better to renew at non-hub stations than at hubs, which would always have a club if they exist. I think a strong network of clubs is very important and this contributes to it.
Apr 13, 2009, 1:05 pm
#74
Join Date: Jan 2005
Posts: 8,884
If it doesn't matter to you where you physically renew your membership, it does help that particular club show strong numbers if they're ever considering closing, limiting hours/staff, etc. (or on the flip side, lengthening open hours, doing renovations, etc.)
The hub locations are for the most part going to get their fair share of renewals/new memberships, so I try and renew at some of the smaller, more downtrodden ones whenever possible. Clubs I have signed-up at or renewed at include MKE, HNL, and DCA.
The hub locations are for the most part going to get their fair share of renewals/new memberships, so I try and renew at some of the smaller, more downtrodden ones whenever possible. Clubs I have signed-up at or renewed at include MKE, HNL, and DCA.
Apr 13, 2009, 1:19 pm
#75
Join Date: Jun 2006
Location: NYC
Programs: DL PM MM SC; GE; Bonvoy Titanium; IHG Diamond
Posts: 2,310
Can you elaborate on this? Did they offer you a larger discount than the 20% offer? I'm considering re-upping for three years and wondering if there's any reason to do it in the club vs online.