Cars at FLL
Sep 1, 2015, 5:49 pm
#286
Join Date: Sep 2015
Posts: 50
Hey i will be arriving at fll late on a thursday night. I was wondering if maybe there would be an edge, cherokee, or grand cherokee in the executive section? This is my first time using national is there anything I should know after a very bad experience with hertz (a severe downgrade and the car had 40k miles)?
Sep 8, 2015, 5:13 am
#287
Join Date: Aug 2013
Location: YTO
Programs: UA 1K, Aeroplan Victim, SPG Plat, Marriot Plat, HHonors Diamond NEXUS/GE/TSAPre
Posts: 59
Lots of "muscle cars", an Avalon, many Camrys, several Santa Fes, etc
Horrible experience at National FLL yesterday as an Executive Elite member. Arrived mid-day and denied several cars in spaces marked "Exective" due to "my class of reservation" (booked standard, aisle eligible) and "exceptional circumstance due to an excess of cars".
According to the branch manager, due to having too many cars
both emerald and executive members were picking from the same "Executive" aisle. I chose a 2016 Explorer at the end of the aisle, told I could not take it. Went for the 328i that was parked in an executive stall, told I could not take it. Was given a litany of excuses including "you won't be covered in a collision on those cars" I have driven a 2016 Explorer on the same reservation class in the last 2 weeks, from the Executive Aisle. Our company is self insured.
Took a Fusion only to discover once parked out in the sun that the car had been smoked in. Disgusting.
Horrible experience at National FLL yesterday as an Executive Elite member. Arrived mid-day and denied several cars in spaces marked "Exective" due to "my class of reservation" (booked standard, aisle eligible) and "exceptional circumstance due to an excess of cars".
According to the branch manager, due to having too many cars
both emerald and executive members were picking from the same "Executive" aisle. I chose a 2016 Explorer at the end of the aisle, told I could not take it. Went for the 328i that was parked in an executive stall, told I could not take it. Was given a litany of excuses including "you won't be covered in a collision on those cars" I have driven a 2016 Explorer on the same reservation class in the last 2 weeks, from the Executive Aisle. Our company is self insured. Took a Fusion only to discover once parked out in the sun that the car had been smoked in. Disgusting.
Sep 8, 2015, 6:23 am
#288
Join Date: Sep 2013
Location: Paradise
Posts: 1,617
Worthy of a complaint to National if I ever saw one. Who exactly was telling you what you couldn't take; the greeter or the manager himself?
"Your not covered in a collision"...What a load of bs. Unless you personally laid out your insurance policy at the counter, how would they know. Sounds like they had too many cars and just were parking them where-ever they found space; granted that's not the customer problem. Did you push back at all? I would have sat in the car and called national wanting to know if they had made changes to the aisle program and why I as a EE, was being denied a car parked in a aisle spot with no upgrade/vip sign on it.
"Your not covered in a collision"...What a load of bs. Unless you personally laid out your insurance policy at the counter, how would they know. Sounds like they had too many cars and just were parking them where-ever they found space; granted that's not the customer problem. Did you push back at all? I would have sat in the car and called national wanting to know if they had made changes to the aisle program and why I as a EE, was being denied a car parked in a aisle spot with no upgrade/vip sign on it.
Sep 8, 2015, 11:56 am
#289
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,165
Lots of "muscle cars", an Avalon, many Camrys, several Santa Fes, etc
Horrible experience at National FLL yesterday as an Executive Elite member. Arrived mid-day and denied several cars in spaces marked "Exective" due to "my class of reservation" (booked standard, aisle eligible) and "exceptional circumstance due to an excess of cars".
According to the branch manager, due to having too many cars both emerald and executive members were picking from the same "Executive" aisle. I chose a 2016 Explorer at the end of the aisle, told I could not take it. Went for the 328i that was parked in an executive stall, told I could not take it. Was given a litany of excuses including "you won't be covered in a collision on those cars" I have driven a 2016 Explorer on the same reservation class in the last 2 weeks, from the Executive Aisle. Our company is self insured.
Took a Fusion only to discover once parked out in the sun that the car had been smoked in. Disgusting.
Horrible experience at National FLL yesterday as an Executive Elite member. Arrived mid-day and denied several cars in spaces marked "Exective" due to "my class of reservation" (booked standard, aisle eligible) and "exceptional circumstance due to an excess of cars".
According to the branch manager, due to having too many cars
both emerald and executive members were picking from the same "Executive" aisle. I chose a 2016 Explorer at the end of the aisle, told I could not take it. Went for the 328i that was parked in an executive stall, told I could not take it. Was given a litany of excuses including "you won't be covered in a collision on those cars" I have driven a 2016 Explorer on the same reservation class in the last 2 weeks, from the Executive Aisle. Our company is self insured. Took a Fusion only to discover once parked out in the sun that the car had been smoked in. Disgusting.
Keep in mind this station ALWAYS keeps real premium cars off the National side and leaves them at Alamo for tourist upsells - the chance of actually driving away in a BWM or Mercedes at FLL is about the same as winning the Powerball. Even true luxury cars are often kept away and you need to negotiate with the manager before hand to make sure something you want is kept aside for you.
Please file a customer complaint with the manager - their email address is on the business card stapled to your contract cover.
When at the station, did you deal with the actual manager or just the lane attendant? If the latter, can you describe them?
Sep 9, 2015, 7:37 pm
#290
Join Date: Aug 2013
Location: YTO
Programs: UA 1K, Aeroplan Victim, SPG Plat, Marriot Plat, HHonors Diamond NEXUS/GE/TSAPre
Posts: 59
Were the doors of the cars locked and the keys held at the booth? Or the doors left open with visible keys - and if so, why didn't you just drive away. Either way it's still bad form - the cars should have been stored elsewhere and the Exec slots was the worse place to put them given the confusion and anger this obviously caused you and I'm sure countless other customers.
Keep in mind this station ALWAYS keeps real premium cars off the National side and leaves them at Alamo for tourist upsells - the chance of actually driving away in a BWM or Mercedes at FLL is about the same as winning the Powerball. Even true luxury cars are often kept away and you need to negotiate with the manager before hand to make sure something you want is kept aside for you.
Please file a customer complaint with the manager - their email address is on the business card stapled to your contract cover.
When at the station, did you deal with the actual manager or just the lane attendant? If the latter, can you describe them?
Keep in mind this station ALWAYS keeps real premium cars off the National side and leaves them at Alamo for tourist upsells - the chance of actually driving away in a BWM or Mercedes at FLL is about the same as winning the Powerball. Even true luxury cars are often kept away and you need to negotiate with the manager before hand to make sure something you want is kept aside for you.
Please file a customer complaint with the manager - their email address is on the business card stapled to your contract cover.
When at the station, did you deal with the actual manager or just the lane attendant? If the latter, can you describe them?
I had a followup with the Area Manager today who addressed many of the issues. I'll be back in FLL repeatedly over the next few months and hope to see some improvement. Having the Area Manager's contact now, I'll provide future feedback directly to her.
I swapped out my ashtray of a Fusion today and noticed the Aisle and Executive areas were much better delineated in terms of both selection and visibility.
Oct 8, 2015, 12:23 pm
#293
Join Date: Sep 2015
Posts: 50
Hey i will be arriving at fll late on a thursday night. I was wondering if maybe there would be an edge, cherokee, or grand cherokee in the executive section? This is my first time using national is there anything I should know after a very bad experience with hertz (a severe downgrade and the car had 40k miles)?
Oct 9, 2015, 5:47 am
#294
Join Date: Feb 2015
Location: PHL, DFW & FLL/PBI
Programs: AA EXP, Marriott Platinum, IHG Spire, National Exec Elite, Hertz Five Star
Posts: 192
Lots of "muscle cars", an Avalon, many Camrys, several Santa Fes, etc
Horrible experience at National FLL yesterday as an Executive Elite member. Arrived mid-day and denied several cars in spaces marked "Exective" due to "my class of reservation" (booked standard, aisle eligible) and "exceptional circumstance due to an excess of cars".
According to the branch manager, due to having too many cars both emerald and executive members were picking from the same "Executive" aisle. I chose a 2016 Explorer at the end of the aisle, told I could not take it. Went for the 328i that was parked in an executive stall, told I could not take it. Was given a litany of excuses including "you won't be covered in a collision on those cars" I have driven a 2016 Explorer on the same reservation class in the last 2 weeks, from the Executive Aisle. Our company is self insured.
Took a Fusion only to discover once parked out in the sun that the car had been smoked in. Disgusting.
Horrible experience at National FLL yesterday as an Executive Elite member. Arrived mid-day and denied several cars in spaces marked "Exective" due to "my class of reservation" (booked standard, aisle eligible) and "exceptional circumstance due to an excess of cars".
According to the branch manager, due to having too many cars
both emerald and executive members were picking from the same "Executive" aisle. I chose a 2016 Explorer at the end of the aisle, told I could not take it. Went for the 328i that was parked in an executive stall, told I could not take it. Was given a litany of excuses including "you won't be covered in a collision on those cars" I have driven a 2016 Explorer on the same reservation class in the last 2 weeks, from the Executive Aisle. Our company is self insured. Took a Fusion only to discover once parked out in the sun that the car had been smoked in. Disgusting.
Oct 11, 2015, 8:29 pm
#295
Join Date: Jan 2012
Posts: 2
Picked up early Monday Aug 24, grabbed a nice Volvo V60 wagon fairly loaded from ES. Was tucked into the corner as I walked out the doors....also nice selection of other cars including a camaro and mustang.
Oct 20, 2015, 6:17 pm
#298
Join Date: Feb 2015
Location: PHL, DFW & FLL/PBI
Programs: AA EXP, Marriott Platinum, IHG Spire, National Exec Elite, Hertz Five Star
Posts: 192
I rarely see the three cars you are seeking at this time of year but I pick up usually late mornings on Mondays and drop off Thursday afternoons. SUV-type vehicles seem to be mostly Dodge Durango or Hyundai Santa Fe, if they have them. Suburbans and 4Runners occasionally. Should be plenty of minivans.
Since you are picking up after many people like me have left for the week, there may be more variety as returns and processing cycle through.
Since you are picking up after many people like me have left for the week, there may be more variety as returns and processing cycle through.
Oct 26, 2015, 2:11 pm
#300
Join Date: Feb 2015
Location: PHL, DFW & FLL/PBI
Programs: AA EXP, Marriott Platinum, IHG Spire, National Exec Elite, Hertz Five Star
Posts: 192
10/26 ~13:45
I do not even think they try to divert people to Emerald or Executive anymore. Terrible selection in Exec.
2 x Chevy Traverse
2 x Dodge Journey
1 x Chevy Camaro
2 x Ford F-150
several minivans
I ended up with a Jetta parked in the Exec row.
I do not even think they try to divert people to Emerald or Executive anymore. Terrible selection in Exec.
2 x Chevy Traverse
2 x Dodge Journey
1 x Chevy Camaro
2 x Ford F-150
several minivans
I ended up with a Jetta parked in the Exec row.