$250 to change drop off location within same city?
#1
Original Poster
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,302
$250 to change drop off location within same city?
A friend is in Atlanta for a conference. He's an Emerald Club member, but no elite status. He has a mid-size from ATL's Emerald Aisle.
His travel plans changed and he tried to call the downtown Atlanta location to drop his vehicle off there. No one picked up, so he called National customer care.
National said there would be a $250 penalty for dropping his vehicle off at a location other than the destination on the reservation.
I've dropped off vehicles at locations other than the destination on the reservation before and never have been assessed a penalty. Not just airport vs. city, but destinations 400+ miles away.
Anyone heard of this before? New policy?
His travel plans changed and he tried to call the downtown Atlanta location to drop his vehicle off there. No one picked up, so he called National customer care.
National said there would be a $250 penalty for dropping his vehicle off at a location other than the destination on the reservation.
I've dropped off vehicles at locations other than the destination on the reservation before and never have been assessed a penalty. Not just airport vs. city, but destinations 400+ miles away.
Anyone heard of this before? New policy?
#2
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,008
A friend is in Atlanta for a conference. He's an Emerald Club member, but no elite status. He has a mid-size from ATL's Emerald Aisle.
His travel plans changed and he tried to call the downtown Atlanta location to drop his vehicle off there. No one picked up, so he called National customer care.
National said there would be a $250 penalty for dropping his vehicle off at a location other than the destination on the reservation.
I've dropped off vehicles at locations other than the destination on the reservation before and never have been assessed a penalty. Not just airport vs. city, but destinations 400+ miles away.
Anyone heard of this before? New policy?
His travel plans changed and he tried to call the downtown Atlanta location to drop his vehicle off there. No one picked up, so he called National customer care.
National said there would be a $250 penalty for dropping his vehicle off at a location other than the destination on the reservation.
I've dropped off vehicles at locations other than the destination on the reservation before and never have been assessed a penalty. Not just airport vs. city, but destinations 400+ miles away.
Anyone heard of this before? New policy?
#3
Original Poster
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,302
He just texted me...
He drove to the downtown location and asked in person. The station manager said it would be approximately $400 to change the title in addition to the one-way rental fee.
This was a standard, Emerald Club reservation. No contract code, rate code, etc.
He drove to the downtown location and asked in person. The station manager said it would be approximately $400 to change the title in addition to the one-way rental fee.
This was a standard, Emerald Club reservation. No contract code, rate code, etc.