Legacy Website gone?
Jan 6, 2016, 1:56 pm
#16
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,192
Hello! We'd be happy to look into your concerns regarding our new website. Please email us at [email protected] with your name, Emerald Club number, contact information, the exact details of the website issues you are encountering, and any screenshots you can provide and we will get this information over to our website development team right away.
Thanks!
Collin P.
Social Monitoring Coordinator
National
Thanks!
Collin P.
Social Monitoring Coordinator
National
Jan 6, 2016, 2:34 pm
#17
Join Date: Jun 2011
Programs: National EE, Hertz PC
Posts: 133
Hello! We'd be happy to look into your concerns regarding our new website. Please email us at [email protected] with your name, Emerald Club number, contact information, the exact details of the website issues you are encountering, and any screenshots you can provide and we will get this information over to our website development team right away.
Thanks!
Collin P.
Social Monitoring Coordinator
National
Thanks!
Collin P.
Social Monitoring Coordinator
National
We, as loyal customers, are just asking a simple request:
Please give us back the old site.
We are not asking National to put the old site back as the main site, If you think the new site looks more up-to-date and brings you more business then go for it! all we ask is please provide a link to the old site for those who don't like the new rather than loosing them to your competitions.
Last edited by GreeNYC; Jan 6, 2016 at 2:42 pm
Jan 6, 2016, 4:36 pm
#18
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,319
Hello! We'd be happy to look into your concerns regarding our new website. Please email us at [email protected] with your name, Emerald Club number, contact information, the exact details of the website issues you are encountering, and any screenshots you can provide and we will get this information over to our website development team right away.
Thanks!
Collin P.
Social Monitoring Coordinator
National
Thanks!
Collin P.
Social Monitoring Coordinator
National
2. From the home page, it took 5 clicks to find a phone number for reservations. Absurd. From there back to the home page is 5 clicks of the "back" button.
3. When searching for airport locations, the phone number listed for my 3 most-frequently-visited stations is identical. Please list the direct number to the all airport stations.
4. Lighten up on the ads/scripts. I run .......Plus and ScriptBlocker and from while just browsing NationalCar.com, the add-ons blocked several questionable issues.
Jan 6, 2016, 5:42 pm
#20
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,192
Unless the underlying platform is being decommissioned, there is no valid reason to force existing frequent renters from using the new site - re-enable the link to the old site immediately, please.
Edited to add, National is being ripped apart on other social platforms over the new website and loss of the legacy site....how arrogant or accommodating will they end up being?
Edited to add, National is being ripped apart on other social platforms over the new website and loss of the legacy site....how arrogant or accommodating will they end up being?
Last edited by bocastephen; Jan 6, 2016 at 6:48 pm
Jan 7, 2016, 10:27 am
#21
Join Date: Jan 2015
Location: Toronto
Programs: National EE
Posts: 174
As other renters mentioned the new website is hard to navigate and slower than the legacy website. National should consider providing a link to the legacy website otherwise they will lose a certain percentage of its loyal customers who find the new website difficult to use. I , for one, have been a National customer for 15 years and rent a sum of at least 6 months per year and was very happy with the old website, but have various issues to book/modify a reservation on the new website.
Jan 7, 2016, 11:00 am
#22
Join Date: Jul 2012
Location: DFW
Programs: AA PLT (fmr EXP), UA SLV, Hilton Diamond, Marriott Plat Premier (LTG), IHG Gold, National Exec Elite
Posts: 175
Add me to the list of people who have never been able to use the new website (can't even get it to load) and depended on the legacy one. Bummer.
Jan 7, 2016, 11:28 am
#23
Join Date: Oct 2001
Location: SW WA
Posts: 3,886
I can't log in to the new site in Chrome. At all. It just keeps saying that my username and password are incorrect. Guess what, they're not. It also loads oddly and works sporadically in Chrome.
Why does it take so many more clicks to book a reservation? The whole site is a major waste of my time.
Why does it take so many more clicks to book a reservation? The whole site is a major waste of my time.
Jan 7, 2016, 2:42 pm
#24
Join Date: Oct 2013
Location: CPH
Programs: EB*G, A3*G, National EE
Posts: 53
We, as loyal customers, are just asking a simple request:
Please give us back the old site.
We are not asking National to put the old site back as the main site, If you think the new site looks more up-to-date and brings you more business then go for it! all we ask is please provide a link to the old site for those who don't like the new rather than loosing them to your competitions.
Please give us back the old site.
We are not asking National to put the old site back as the main site, If you think the new site looks more up-to-date and brings you more business then go for it! all we ask is please provide a link to the old site for those who don't like the new rather than loosing them to your competitions.
Jan 7, 2016, 4:40 pm
#25
Join Date: Jun 2014
Posts: 512
Thanks for offering help. My problems with the new site are not specific. I (and much other members on this forum) don't like the look of the new site in general, it's very clumsy and hard to navigate, and I can't even remember all the problems I encountered using the new site.
We, as loyal customers, are just asking a simple request:
Please give us back the old site.
We are not asking National to put the old site back as the main site, If you think the new site looks more up-to-date and brings you more business then go for it! all we ask is please provide a link to the old site for those who don't like the new rather than loosing them to your competitions.
We, as loyal customers, are just asking a simple request:
Please give us back the old site.
We are not asking National to put the old site back as the main site, If you think the new site looks more up-to-date and brings you more business then go for it! all we ask is please provide a link to the old site for those who don't like the new rather than loosing them to your competitions.
Jan 7, 2016, 5:22 pm
#26
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,192
Seriously, National are you reading your social media feedback?? Get the old website link back online for those who want to use it, and/or get the new site working properly in chrome and streamline the booking workflow for power users.
Jan 7, 2016, 9:15 pm
#28
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,192
I'll add my feedback to previously reported issues with Chrome. The nationalcar.com website does not work with Chrome on OS X. Login and search for reservations or bookings just times out. Website works fine with Safari.
Pretty major fail for their IT/QA team IMO. It's not like Chrome is an unknown browser.
Pretty major fail for their IT/QA team IMO. It's not like Chrome is an unknown browser.
Jan 8, 2016, 10:50 am
#29
Join Date: Oct 2001
Location: SW WA
Posts: 3,886
I have to laugh when the response on Facebook to the outrage over the site not working is "We're not aware of any problems with our website." Umm, you have tons of people on Facebook complaining about the site, so repeating over and over again that you're not aware of problems is pretty stupid & tone deaf.
Jan 8, 2016, 11:20 am
#30
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
I must be in the minority that has little if any issues with the new site. The only issue I consitantly have is the PCAR/LCAR discount for Exect/Elite not showing up in the pricing until a few hours or even days after booked.