What's the highest mileage vehicle from National that you ever drove?
May 14, 2015, 7:05 pm
#61
Join Date: Feb 2008
Posts: 1,154
It's been commented on before in this forum, even by a guy that worked at National a while back. I've never had a gate agent tell me that they couldn't let me take the car, but I've also only had one or two cars that had over 20k on them. But I think they're not supposed to put cars with over 20k on them on the ES.
May 28, 2015, 1:10 am
#62
Suspended
Join Date: Jan 2014
Location: YVR
Programs: AC SE100k, AS MVP Gold, National EE, SPG Platinum, HHonors Diamond, IHG Plat, Hyatt Diamond
Posts: 238
In Regina, Canada the airport National location is unfortunately franchised. They have a lot of really sad Subarus and Suzukis with really high mileage, most around 50k!!!
This has to be the most poorly run facility in North America! I once took a car and drove less than 10km or 6 miles, put in $4 in gas and brought in back. Invoice was emailed with a $50 fuel charge. Called their local number and I was told, they had to put 30L of gas. I told them that was impossible and she lectuerws me and told me next time make sure you fill the car up! She says she has a customer and has to go... Call back later and don't get anywhere. Finally got a hold of the manager and asked them to bring up my RA and check the mileage... How can I drain 30 litres when driving less than 10km?!?! He did next time you come we'll give you a free upgrade....for some reason they had a Jag the next time I was in and I asked for my upgrade., guess what got the same old sorry Subaru Outback... I asked about the Jag and am told I can have it for a extra $80 a day, what a joke!!!
This location should be shut down or taken over by corporate!!!
This has to be the most poorly run facility in North America! I once took a car and drove less than 10km or 6 miles, put in $4 in gas and brought in back. Invoice was emailed with a $50 fuel charge. Called their local number and I was told, they had to put 30L of gas. I told them that was impossible and she lectuerws me and told me next time make sure you fill the car up! She says she has a customer and has to go... Call back later and don't get anywhere. Finally got a hold of the manager and asked them to bring up my RA and check the mileage... How can I drain 30 litres when driving less than 10km?!?! He did next time you come we'll give you a free upgrade....for some reason they had a Jag the next time I was in and I asked for my upgrade., guess what got the same old sorry Subaru Outback... I asked about the Jag and am told I can have it for a extra $80 a day, what a joke!!!
This location should be shut down or taken over by corporate!!!
May 28, 2015, 1:12 am
#63
Suspended
Join Date: Jan 2014
Location: YVR
Programs: AC SE100k, AS MVP Gold, National EE, SPG Platinum, HHonors Diamond, IHG Plat, Hyatt Diamond
Posts: 238
May 28, 2015, 10:35 am
#64
Join Date: Mar 2012
Location: LGA
Programs: DL DM, UA Gold, Marriott Plat Prem., Hilton Gold, National Exec Elite.
Posts: 2,533
If you think the airport is bad (and high-mileage) - just wait till you see the neighborhood branch that is attached to the Subaru/Suzuki dealership!!!
Jul 21, 2017, 10:01 am
#65
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,317
This week...
Nissan Rogue with 41k+ miles on the clock.
It was 5k miles overdue for an oil change, per the internal computer and the window sticker. Rooftop antenna was broken off so no radio reception, and the rear tires were almost bald, well under 1/8" tread.
I notified the attendant upon returning and he said "Yeah, that's one we got in on a one-way. Probably time to put it out to pasture."
Nissan Rogue with 41k+ miles on the clock.
It was 5k miles overdue for an oil change, per the internal computer and the window sticker. Rooftop antenna was broken off so no radio reception, and the rear tires were almost bald, well under 1/8" tread.
I notified the attendant upon returning and he said "Yeah, that's one we got in on a one-way. Probably time to put it out to pasture."
Feb 11, 2018, 2:53 pm
#66
Join Date: May 2005
Location: SEA
Programs: AS; Hyatt Globalist; Hilton Gold; NEXUS
Posts: 975
Two weeks ago - 31,600mi on a Sonata at KOA. We put another 1200 miles.
At that kind of mileage, it needed a new set of tires and a new set of wiper blades. I am perfectly fine driving a higher mileage vehicle, so long as it's maintained. You can't expect wipers to last in Hawaii for 30,000 miles...
At that kind of mileage, it needed a new set of tires and a new set of wiper blades. I am perfectly fine driving a higher mileage vehicle, so long as it's maintained. You can't expect wipers to last in Hawaii for 30,000 miles...
Feb 13, 2018, 10:13 am
#67
Join Date: Sep 2017
Posts: 67
This past week, had a full size SUV reservation at DEN. I was offered a Tahoe or Expedition. I inquired about the upcharge for something bigger, and an agent told me that he would see what he could find, but most of the premium SUVs were being held for reservation. However, he pulled up a 2017 Suburban Premier with 31,500 mi. on it and offered it to me for no upcharge, as it was out of mileage. I happily took it. The tires were worn but still acceptable, and the wiper blades could have used replacing. All in all though, those were OK compromises for the extra space.
Feb 13, 2018, 1:59 pm
#68
Join Date: Sep 2017
Location: The LandMass
Programs: Delta - GM, Hilton - Diamond, National - EE
Posts: 65
This week I am in a Yukon with 20k, I rent from both National/Enterprise and I have on occasion gotten 22-23 k from Enterprise. But on the flip side I did get a Nissan Maxima with 60 miles on it one time from Enterprise.. Lowest from National was a Caddy XT5 with 475 miles on it when I picked up.
Feb 13, 2018, 7:26 pm
#69
Join Date: Nov 2014
Location: MCI
Posts: 698
Two weeks ago - 31,600mi on a Sonata at KOA. We put another 1200 miles.
At that kind of mileage, it needed a new set of tires and a new set of wiper blades. I am perfectly fine driving a higher mileage vehicle, so long as it's maintained. You can't expect wipers to last in Hawaii for 30,000 miles...
At that kind of mileage, it needed a new set of tires and a new set of wiper blades. I am perfectly fine driving a higher mileage vehicle, so long as it's maintained. You can't expect wipers to last in Hawaii for 30,000 miles...
On the other hand, I've rented from ITO a Jeep Wrangler that had about 39k miles....
Feb 14, 2018, 11:48 am
#71
Join Date: May 2005
Location: SEA
Programs: AS; Hyatt Globalist; Hilton Gold; NEXUS
Posts: 975
National's corporate help center responded and wanted to discuss further. I emailed back, saying I wasn't really complaining, but that the age/mechanical condition of the vehicle prevented me from giving an 'Excellent' review. It was 'OK'.
They proceeded to refund me $100. Not a future credit, but an actual refund. I'm honestly shocked at the generosity. I usually use Hertz but I can say they've won me over as a customer here.
Feb 14, 2018, 11:57 am
#72
Join Date: Nov 2014
Location: MCI
Posts: 698
You just might want that car. I posted a 3* Yelp review, saying the rental was fine but I complained about the age of the car.
National's corporate help center responded and wanted to discuss further. I emailed back, saying I wasn't really complaining, but that the age/mechanical condition of the vehicle prevented me from giving an 'Excellent' review. It was 'OK'.
They proceeded to refund me $100. Not a future credit, but an actual refund. I'm honestly shocked at the generosity. I usually use Hertz but I can say they've won me over as a customer here.
National's corporate help center responded and wanted to discuss further. I emailed back, saying I wasn't really complaining, but that the age/mechanical condition of the vehicle prevented me from giving an 'Excellent' review. It was 'OK'.
They proceeded to refund me $100. Not a future credit, but an actual refund. I'm honestly shocked at the generosity. I usually use Hertz but I can say they've won me over as a customer here.
But that's great that they do monitor social media/website reviews.
Feb 16, 2018, 12:39 pm
#73
Join Date: Jul 2008
Location: Beaver Falls, PA
Programs: PC Platinum, HHonors Diamond, National Executive, AAdvantage Gold, Midwest Miles
Posts: 54
I would say 18k.
Their sister company Enterprise rented me a beat up Cobalt once at their neighborhood location with a broken gear shifter (cosmetic, granted). Told me , "Oh we have the part on order to fix that." Well that really helps me for this rental, doesn't it? Fortunately it was just for me and not some business partner I needed to impress.
Their sister company Enterprise rented me a beat up Cobalt once at their neighborhood location with a broken gear shifter (cosmetic, granted). Told me , "Oh we have the part on order to fix that." Well that really helps me for this rental, doesn't it? Fortunately it was just for me and not some business partner I needed to impress.
