Any Experiences at SLC?
Oct 2, 2014, 3:17 pm
#46
Company Representative, National Car Rental
Join Date: Apr 2014
Posts: 7
We Value Your Feedback
Thank you to everyone sharing their experience at the SLC location. Customer service is our number one priority - we are listening! If any of you have any questions or concerns to share with us, please email the details to [email protected].
To make it easier to assist you, please include your contact information and any reservation or rental agreement numbers, as well as all the details about your experience. Thank you! We look forward to hearing from you!
Kindly,
Maggie
Social Media Coordinator
National Car Rental
To make it easier to assist you, please include your contact information and any reservation or rental agreement numbers, as well as all the details about your experience. Thank you! We look forward to hearing from you!
Kindly,
Maggie
Social Media Coordinator
National Car Rental
Oct 2, 2014, 6:20 pm
#47
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L
Posts: 16,699
Other "nearby" locations are SGU (4 hours) or LAS (6 hours).
Oct 3, 2014, 12:15 pm
#48
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,655
I haven't researched the background of the franchise, but I'm told its owned by a local Chevy dealer. Recently I was able to reserve a Cadillac ATS, but was handed to the keys to a Malibu when I arrived. She stated SLC doesn't offer Cadillac's. That's fine, but why let me reserve one??? I'm tired of fighting with this office when I arrive as the quality of cars are a joke. I'm back to Hertz, but I can't say things have been much better. A colleague has been using AVIS the last few months, and seems to get better cars most of the time. Maybe I will give them a try, as I'm in SLC twice a month and need a good option.
Oct 3, 2014, 8:27 pm
#49
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L
Posts: 16,699
I haven't researched the background of the franchise, but I'm told its owned by a local Chevy dealer. Recently I was able to reserve a Cadillac ATS, but was handed to the keys to a Malibu when I arrived. She stated SLC doesn't offer Cadillac's. That's fine, but why let me reserve one??? I'm tired of fighting with this office when I arrive as the quality of cars are a joke. I'm back to Hertz, but I can't say things have been much better. A colleague has been using AVIS the last few months, and seems to get better cars most of the time. Maybe I will give them a try, as I'm in SLC twice a month and need a good option.
-J.
Oct 3, 2014, 11:46 pm
#50
Used to be bulldoggolfer05
Join Date: May 2007
Location: São Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
You have also bragged of having a special connection with the managers there. My own experience and the experience of others seems to suggest that this isn't the best of locations...
Oct 4, 2014, 12:04 pm
#51
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L
Posts: 16,699
(Sometimes bringing a large bag of chips or similar also helps.)-J.
Jan 27, 2015, 10:58 am
#52
Join Date: Apr 2008
Location: DAY
Programs: AA EXP, IHG Spire, National Exec Elite, Hilton Gold
Posts: 456
I had relatively good luck here the middle of last month.
I'm Exec, wasn't even asked to fill out a condition/damage form at the counter, and was given a choice of a couple cars. Buick Regal was the best option. Higher mileage (25K or so?) but pretty well equipped. Put close to 1000 miles on the car in 2 days and had zero issues or questions upon return.
While it's certainly not your average location, I'd return based on my experience.
I'm Exec, wasn't even asked to fill out a condition/damage form at the counter, and was given a choice of a couple cars. Buick Regal was the best option. Higher mileage (25K or so?) but pretty well equipped. Put close to 1000 miles on the car in 2 days and had zero issues or questions upon return.
While it's certainly not your average location, I'd return based on my experience.
Feb 3, 2015, 10:42 am
#53
Join Date: Oct 2012
Location: ABE
Programs: DL DM, IHG Spire, Mariott Platinum (UA SI) Avis First, National Executive
Posts: 764
A couple of rentals in December and January were good. Exec. Offered choice of 4-5 cars. Picked a brand new Buick Verano in December and an older Regal in January. Absolutely no issues with the place. Used to rent Avis there before, I prefer National at SLC
Feb 23, 2015, 12:31 pm
#54
Join Date: Mar 2011
Posts: 127
I'm assuming it would be close to impossible to book a midsize car through Emerald Executive status and end up with an intermediate SUV?
Headed there in 8 days and need an SUV for skis, etc.
Right now I have a cheaper rental at Thrifty and Enterprise anyways through another family member, but just wanted to get folks 2 cents.
Headed there in 8 days and need an SUV for skis, etc.
Right now I have a cheaper rental at Thrifty and Enterprise anyways through another family member, but just wanted to get folks 2 cents.
Jun 25, 2015, 1:09 pm
#56
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,655
I did a one way rental out of SLC middle of last year. Be sure the staff understands when you arrive, as I was pulling out of the parking spot when a agent ran after me and had me change cars. I forget the reason, but I believe the first car was a local, while my new bare bones car was a corporate car.
Nov 7, 2015, 8:04 pm
#57
Join Date: Aug 2013
Location: DTW
Programs: DL PM, Natl-Exec Elite, Hertz-President Circle, Marriot/Starwood-Gold, HHonors-Gold
Posts: 678
National at SLC is near the top of my most dreaded locations in the US because they have no aisle.
Plus, they seem to be one of the locations that standard operating procedure is a little on the shady side. I have heard that is pretty much standard operating procedure there.
On a recent rental, I was given a car that had had not been serviced between rentals. The car exterior was dirty, the interior was a mess, not vac'ed, sticky stuff on the leather seats. I complained to CS and was offered a $50 credit, which I have not seen.
Plus, they seem to be one of the locations that standard operating procedure is a little on the shady side. I have heard that is pretty much standard operating procedure there.
On a recent rental, I was given a car that had had not been serviced between rentals. The car exterior was dirty, the interior was a mess, not vac'ed, sticky stuff on the leather seats. I complained to CS and was offered a $50 credit, which I have not seen.
Last edited by Ledfish; Nov 27, 2015 at 7:23 am
Jan 16, 2016, 1:41 pm
#58
Join Date: Mar 2014
Location: Atl, GA
Programs: AA EP, HH Diamond, Marriott Plat
Posts: 127
Rented from this location several times, both for business and pleasure and it's always a crap shoot and a dreaded experience. Hard to believe that a major airport could go w/o an Executive Aisle.
Jan 16, 2016, 10:45 pm
#59
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L
Posts: 16,699
Is it still a Midwest Car Corp. franchise?? Unbelievable that after this many complaints (enough to warrant over 50 posts in a FT thread over two years, among others) National still hasn't done anything. I know that National corporate is aware (spoke to a few reps at a conference -- back in 2013! -- and they were all too aware of what was going on at SLC). I turn 25 later this year and I have already started preparing to shift some of my business from Hertz to Avis. Until something is done about SLC, I won't rent from National (since SLC is my most-frequent rental location, it just doesn't make sense to jump down into this nasty rabbit hole) 
-J.
-J.
Feb 25, 2016, 2:07 pm
#60
Join Date: Feb 2013
Location: Brooklyn
Programs: Bolt Bus Rewards
Posts: 1,283
Just rented at SLC for President's week 2016.
I'm EA. Booked a fullsize, got an Impala (PCAR)
Big Note: **Magnetic Rental Ski Racks do not fit wide skis.**
I spoke with one of the reps.
A new facility is in the works. Not sure if it is shared. Not sure if it will have an Aisle.
It's still a franchise. Still owned by a dealer.
Undercar scratch guy was nicknamed Spiderman. He no longer works for them.
Experience was no better / worse than most small franchise locations, though this really isn't a "small" location. Hated having no aisle.
Car's ride was horrible, very spongy. Wife & kids called it the carsickness machine.
I'm EA. Booked a fullsize, got an Impala (PCAR)
Big Note: **Magnetic Rental Ski Racks do not fit wide skis.**
I spoke with one of the reps.
A new facility is in the works. Not sure if it is shared. Not sure if it will have an Aisle.
It's still a franchise. Still owned by a dealer.
Undercar scratch guy was nicknamed Spiderman. He no longer works for them.
Experience was no better / worse than most small franchise locations, though this really isn't a "small" location. Hated having no aisle.
Car's ride was horrible, very spongy. Wife & kids called it the carsickness machine.