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Old Apr 17, 09, 10:10 am   #421
 
Join Date: Mar 2005
Location: Pittsburgh
Programs: UA 1P, US Silver, HH Silver
Posts: 10
How Long Does UA Take to Respond?
Currently a US elite, I requested from UA a status challenge earlier in the week. I've not received any reply to my email. I've read on this forum of people receiving a reply the same day. Anyone have a sense of the usual time frame for response to these requests?
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Old Apr 17, 09, 8:02 pm   #422
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Join Date: Dec 2005
Location: JAPAN
Programs: NW PE, CO PE, DL, UA 1P, AA, CI, IC PLAT AMB
Posts: 1,644
Quote:
Originally Posted by DRShumway View Post
Currently a US elite, I requested from UA a status challenge earlier in the week. I've not received any reply to my email. I've read on this forum of people receiving a reply the same day. Anyone have a sense of the usual time frame for response to these requests?
It took about 2 weeks for my SO and myself to receive a response. Interestingly their e-mail arrived on a Sunday night US time. We had nearly given up on them.
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Old Apr 18, 09, 8:31 pm   #423
 
Join Date: Mar 2005
Location: Pittsburgh
Programs: UA 1P, US Silver, HH Silver
Posts: 10
Quote:
Originally Posted by EXLEFTSEAT View Post
It took about 2 weeks for my SO and myself to receive a response. Interestingly their e-mail arrived on a Sunday night US time. We had nearly given up on them.
Thanks. Good to know they may yet respond.
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Old Apr 20, 09, 5:32 pm   #424
 
Join Date: Aug 2008
Location: Bay Area, California
Posts: 50
CO Continental OnePass Platinum
Sent an email request for Statch Match to Platinum with my credentials. I received Plat match within 24 hours!
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Old Apr 21, 09, 11:32 am   #425
 
Join Date: Aug 2008
Location: Bay Area, California
Posts: 50
AK Alaska Airlines Mileage Plan Status Match
I sent a fax request (206-433-3477) with my credentials (pdf copy of activity and card) and received a Gold MVP status match within 72 hours.
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Old Apr 21, 09, 11:35 am   #426
 
Join Date: Aug 2008
Location: Bay Area, California
Posts: 50
British Midland bmi Status Match Request Denied
I sent an email request asking for status match. I had attached a pdf version of UA flight activity and image of UA card.

1 week later, received an email back:
Thank you for your email,

Unfortunately we do not offer status match with other Star Alliance carriers, if you hold status with a none Star carrier we can match against this.

Best regards

Joanna
diamond club
Last edited by romeoguy; Apr 21, 09 at 6:24 pm. Reason: Removed email address
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Old Apr 21, 09, 11:49 am   #427
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Join Date: Jun 2000
Location: Benicia CA
Programs: AA EXP 2MM, UA 1K, Hyatt Diamond, enjoying the retired life
Posts: 18,080
Quote:
Originally Posted by DRShumway View Post
Currently a US elite, I requested from UA a status challenge earlier in the week. I've not received any reply to my email. I've read on this forum of people receiving a reply the same day. Anyone have a sense of the usual time frame for response to these requests?
It took a full 7 days for UA to comp me back, and that's what they told me to expect when I first called Mileage Plus to get details.
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Old Apr 21, 09, 12:26 pm   #428
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Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G, 9wPlat, LH SEN, AA Plat, Sixt Plat, *was* SQ QPP01 & SK EBS/EBG...
Posts: 3,768
Quote:
Originally Posted by romeoguy View Post
I sent an email request [to BD - EM address removed] asking for status match. I had attached a pdf version of UA flight activity and image of UA card.
I'm sure Joanna would appreciate it if you removed the e-mail address so that spam bots do not get ahold of it when trolling the site...
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Old Apr 22, 09, 2:51 pm   #429
 
Join Date: May 2007
Posts: 1
My company eliminated UAL as a preferred carrier and instructed us to use Midwest or NWA/Delta. I called NWA and they had me mail (not email but mail) their rep confirmation of my United status, 1K, and requested a status match. Anybody else have any experience with this one? Also, what is the status match at NWA for a 1K?

Thanks
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Old Apr 22, 09, 4:39 pm   #430
 
Join Date: Mar 2006
Location: North of MSY
Programs: BA Executive Club, BD Gold, CO Gold, Marriot Gold. Do I have the Midas touch?
Posts: 124
Quote:
Originally Posted by romeoguy View Post
Sent an email request for Statch Match to Platinum with my credentials. I received Plat match within 24 hours!
what airline and level did you have for CO to match you to Plat?
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Old Apr 24, 09, 8:58 am   #431
 
Join Date: Feb 2004
Location: Missouri
Programs: Priority Gold, UA, DL
Posts: 135
I matched my United premier to NWA silver it took about 1.5 months but it finally came through...
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Old Apr 24, 09, 4:25 pm   #432
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Join Date: May 2003
Location: MEL, Australia.
Programs: BD*G, DL GM, UA 1K
Posts: 194
I sent an email to UA (email address provided on first page of this thread) with an attachment of my elite status card and within 6 hours received a comp to Premier Executive.

Great Service.
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Old Apr 28, 09, 1:41 pm   #433
 
Join Date: Apr 2005
Location: {SJC, SFO} -> {ALB, SYR}
Programs: AA Plt, NW Sil, US Sil; BW Dia, PC Plt, HH Gld
Posts: 337
Using AA PLT challenge for NW Gold
Mentioned previously that i was denied a match from an AA challenge completed right at the end of the year (thus showing low EQM), along with documentation of near-Gold EQM on another airline, to NW Gold.

Unsolicited, I received a further explanation of why they would not accept the match:

Quote:
Elite status matches are not granted based on the sum of elite
qualifying mileage with various carriers, but rather on the status and
elite qualifying mileage earned with one airline.
Seems fair enough but is a subtle difference from experiences reported earlier here.
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Old Apr 28, 09, 1:59 pm   #434
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Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G, 9wPlat, LH SEN, AA Plat, Sixt Plat, *was* SQ QPP01 & SK EBS/EBG...
Posts: 3,768
I was only offered Gold by CO - wonder why??

I'm considering to tell them to take it back - not necessary unless I get the full status...
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Old Apr 30, 09, 4:02 pm   #435
 
Join Date: Aug 2008
Location: Bay Area, California
Posts: 50
UA 1k

Quote:
Originally Posted by mwitiiram View Post
what airline and level did you have for CO to match you to Plat?
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