Something has changed related to loading reloadable cards at WM **for me**
Oct 19, 2018, 5:07 pm
#1
Original Poster
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 861
Something has changed related to loading reloadable cards at WM **for me**
Not sure what is going on, but a reliable loadable card has been declined (trying to load using MCGC from GCCom) yesterday and today at walmart with the little short slip that says 'debit not approved call authorizer'. Everything worked normally changing the tender with the MCGC and i tried twice at register and once at the customer service desk. When I looked at the card balance after returning home on GCCom, it showed that the 500 was subtracted and then 500 added back three times and I still have a 500 balance. I haven't tried my other loadable cards yet because I have exceeded their limits for the month.
Could anyone who uses this particular method comment on this and indicate whether it has happened with you or comment on what this might mean?
*Relevant factor: when i went to the customer service desk, i began by asking if something had changed with reloadable cards and they said "not that we know of", but we do have a new money order and bill pay policy. I asked what hat was and was told the same information that has been going around related to MO and BP limits and reporting.
Edit: I went to another small time location (after checking the balance on the card) that I know I can buy a $500 money order for .75c and the card that was declined 3X at WM worked perfectly fine, so it's not a problem with the MCGC per se.
Edit 2: I'm not going to call the reloadable card company until I drain the account -- so won't be able to call until Monday.
Any help appreciated.
Could anyone who uses this particular method comment on this and indicate whether it has happened with you or comment on what this might mean?
*Relevant factor: when i went to the customer service desk, i began by asking if something had changed with reloadable cards and they said "not that we know of", but we do have a new money order and bill pay policy. I asked what hat was and was told the same information that has been going around related to MO and BP limits and reporting.
Edit: I went to another small time location (after checking the balance on the card) that I know I can buy a $500 money order for .75c and the card that was declined 3X at WM worked perfectly fine, so it's not a problem with the MCGC per se.
Edit 2: I'm not going to call the reloadable card company until I drain the account -- so won't be able to call until Monday.
Any help appreciated.
Last edited by pharmawalk; Oct 19, 2018 at 5:16 pm
Oct 20, 2018, 9:55 pm
#7
Original Poster
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 861
LAtrotter, do your VGCs have your name on them? My MCGCs did have my name.
I'm gonna make a WM run tomorrow and try a few different stores (in two states) to see if they all produce the same result. Will provide DPs.
Oct 21, 2018, 10:41 am
#8
Join Date: Dec 2009
Location: EWN/OAJ/RDU/ILM (Formerly BTV)
Programs: HH D i a m o n d !!!
Posts: 356
IDK if this is anything that is helpful or not: I loaded an old oneVip just now at WM, doing split-tender MCGC from staples. Caveat: I almost never use MCGCs and haven't in several months.
After swiping my first card, I'm not sure if I missed pressing "cancel" or I hit it and it simply did nothing... but the MCGC auto-drained without me entering a PIN and then receipt printer printed something like "your purchase was limited by your bank." The transaction did *not* stop, so I did the same thing a second time. Again, tried pressing cancel, never entered PIN, and transaction was finished.
After swiping my first card, I'm not sure if I missed pressing "cancel" or I hit it and it simply did nothing... but the MCGC auto-drained without me entering a PIN and then receipt printer printed something like "your purchase was limited by your bank." The transaction did *not* stop, so I did the same thing a second time. Again, tried pressing cancel, never entered PIN, and transaction was finished.
Oct 21, 2018, 5:01 pm
#9
Join Date: May 2018
Posts: 45
IDK if this is anything that is helpful or not: I loaded an old oneVip just now at WM, doing split-tender MCGC from staples. Caveat: I almost never use MCGCs and haven't in several months.
After swiping my first card, I'm not sure if I missed pressing "cancel" or I hit it and it simply did nothing... but the MCGC auto-drained without me entering a PIN and then receipt printer printed something like "your purchase was limited by your bank." The transaction did *not* stop, so I did the same thing a second time. Again, tried pressing cancel, never entered PIN, and transaction was finished.
After swiping my first card, I'm not sure if I missed pressing "cancel" or I hit it and it simply did nothing... but the MCGC auto-drained without me entering a PIN and then receipt printer printed something like "your purchase was limited by your bank." The transaction did *not* stop, so I did the same thing a second time. Again, tried pressing cancel, never entered PIN, and transaction was finished.
Oct 22, 2018, 3:51 pm
#12
Original Poster
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 861
I tried to load meta MCGC again yesterday at WM in two states with the same negative result. I have to wait until the first of the month to know for sure whether what I am thinking is correct - will wait until then to explain.
Clarification: I believe it solely has to do with the product i'm trying to load not the MCGC I'm trying to load with. I believe some changes have occurred to certain loadable products with the recent WM update but still need to do some tests to understand how far-reaching they are for me. Come the first of the month, i'll be able to conduct those tests.
Clarification: I believe it solely has to do with the product i'm trying to load not the MCGC I'm trying to load with. I believe some changes have occurred to certain loadable products with the recent WM update but still need to do some tests to understand how far-reaching they are for me. Come the first of the month, i'll be able to conduct those tests.
Last edited by pharmawalk; Oct 22, 2018 at 6:00 pm
Oct 24, 2018, 8:07 am
#13
Join Date: Jul 2017
Programs: UR, Marriott, AA, WN, Chick Fil A Red
Posts: 182
I tried to load meta MCGC again yesterday at WM in two states with the same negative result. I have to wait until the first of the month to know for sure whether what I am thinking is correct - will wait until then to explain.
Clarification: I believe it solely has to do with the product i'm trying to load not the MCGC I'm trying to load with. I believe some changes have occurred to certain loadable products with the recent WM update but still need to do some tests to understand how far-reaching they are for me. Come the first of the month, i'll be able to conduct those tests.
Clarification: I believe it solely has to do with the product i'm trying to load not the MCGC I'm trying to load with. I believe some changes have occurred to certain loadable products with the recent WM update but still need to do some tests to understand how far-reaching they are for me. Come the first of the month, i'll be able to conduct those tests.
Oct 25, 2018, 5:07 pm
#14
Join Date: Dec 2014
Posts: 13
I was kinda hoping it might just be related to MCGC, but since you say it also happened with VGC for you, it worries me.
LAtrotter, do your VGCs have your name on them? My MCGCs did have my name.
I'm gonna make a WM run tomorrow and try a few different stores (in two states) to see if they all produce the same result. Will provide DPs.
LAtrotter, do your VGCs have your name on them? My MCGCs did have my name.
I'm gonna make a WM run tomorrow and try a few different stores (in two states) to see if they all produce the same result. Will provide DPs.
Oct 25, 2018, 8:09 pm
#15
Join Date: Apr 2009
Posts: 73
i experienced this a while back. turns out the 30 day load limit was different from what literature said. i also had it happen late in the day - no explanation really. if you were able to buy a MO, i think it's gotta be on the loadable card side, and my guess would be you hit a load limit, no matter what the literature says.
