Update your Starwood SPG profile and earn 500 points
#62
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
Well, this sucks. As of 31 December the points hadn't posted and today when I tried to log in, I was instructed to call customer services because of lack of activity. I did and they restored my account but the points are gone. It's only 2740 points, but if the 500 points had posted as it did for others, my account wouldn't have zeroed out. No warning at all from Starwood.
Today I decided to check again on a whim and the points have been restored, with a date of 01/09/2015. Still no 500 bonus, though. I'm not sure it's worth asking about them.
#64
Join Date: Nov 2008
Programs: SAS *G
Posts: 458
Update your Starwood SPG profile and earn 500 points
Followed up on my earlier request about missing points through the chat service. The agent saw that my issue was marked for review but still no action.
She continued to say that to avoid further delay the 500 points would be posted "as a good will gesture" from SPG.
In 10 business days we'll know if I succeeded or not.
She continued to say that to avoid further delay the 500 points would be posted "as a good will gesture" from SPG.
In 10 business days we'll know if I succeeded or not.
#65
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,818
Followed up on my earlier request about missing points through the chat service. The agent saw that my issue was marked for review but still no action.
She continued to say that to avoid further delay the 500 points would be posted "as a good will gesture" from SPG.
In 10 business days we'll know if I succeeded or not.
She continued to say that to avoid further delay the 500 points would be posted "as a good will gesture" from SPG.
In 10 business days we'll know if I succeeded or not.
And the points posted as:
Type: CUSTOMER SVC FALL RIVER (CCS), not even as the bonus I earned legitimately.
#66
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,334
Should we worry about having too many goodwill gesture or customer service points entries on our accounts? Sometimes hotels seem to take this step too when it's easier, for example failing to properly combine two back to back reservations at check in and then being unable to credit make a green choice points.
#67
Join Date: Nov 2008
Programs: SAS *G
Posts: 458
Followed up on my earlier request about missing points through the chat service. The agent saw that my issue was marked for review but still no action.
She continued to say that to avoid further delay the 500 points would be posted "as a good will gesture" from SPG.
In 10 business days we'll know if I succeeded or not.
She continued to say that to avoid further delay the 500 points would be posted "as a good will gesture" from SPG.
In 10 business days we'll know if I succeeded or not.
#68
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,818
Should we worry about having too many goodwill gesture or customer service points entries on our accounts? Sometimes hotels seem to take this step too when it's easier, for example failing to properly combine two back to back reservations at check in and then being unable to credit make a green choice points.