Sep 6, 2013, 3:45 pm
Citibank Checking 40,000 TY Points
Nov 2, 2013, 10:48 pm
#61
Suspended
Join Date: May 2012
Location: ORD
Programs: AA, UA, AS, DL, BA, F9, IHG Plat, HH Gold, CC Gold, SPG Gold, MR Silver
Posts: 1,786
They will tell you that you have to wait the full time and then the points will post within so many days after that....then they will not post and you will have probably call a few times and email....then after numerous times of pestering them they will finally post to your acct....They cannot get their act together, but 40k is still nice, but you will likely have to jump through hoops.
Nov 3, 2013, 2:24 pm
#62
Join Date: Mar 2011
Location: USA
Programs: All of em...
Posts: 1,265
They will tell you that you have to wait the full time and then the points will post within so many days after that....then they will not post and you will have probably call a few times and email....then after numerous times of pestering them they will finally post to your acct....They cannot get their act together, but 40k is still nice, but you will likely have to jump through hoops.
I'm prepared for that... Sometimes you get lucky w/this stuff though! I'm hoping for that
, and prepared for the long haul.
Nov 3, 2013, 3:44 pm
#63
Join Date: Jul 2011
Posts: 218
Nov 4, 2013, 10:40 am
#64
Join Date: Nov 2013
Location: DCA/IAD
Programs: HH Gold-IHG Plat
Posts: 390
Im guessing this deal is over, I called and spoke to an online rep, and she said they no longer have it.
she also asked for a promo code, but i didnt have one, wish I knew about this, I have a citibank right across from my office!!!
she also asked for a promo code, but i didnt have one, wish I knew about this, I have a citibank right across from my office!!!
Nov 6, 2013, 3:01 pm
#65
Join Date: Mar 2011
Location: USA
Programs: All of em...
Posts: 1,265
Went into Citi chat today after my last qualifying transaction posted.
Asked if she could confirm all was good. To her everything "seemed" good. I asked if there was any way she could mark the account as having completed the promotion or send it off to approval w/TYP and unfortunately not.
She said it's automatic if you've made the right transactions.
She did say she noted the account for the promotion though. Hopefully that pushes things along. Said it's 90 days from statement closing date (Nov 30th).
Here comes the waitttiiiinnngggg game. Will see if it was worth it.
Anybody know if you can downgrade your account before points post once they start charging monthly fees?
Asked if she could confirm all was good. To her everything "seemed" good. I asked if there was any way she could mark the account as having completed the promotion or send it off to approval w/TYP and unfortunately not.
She said it's automatic if you've made the right transactions.
She did say she noted the account for the promotion though. Hopefully that pushes things along. Said it's 90 days from statement closing date (Nov 30th).
Here comes the waitttiiiinnngggg game. Will see if it was worth it.
Anybody know if you can downgrade your account before points post once they start charging monthly fees?
Nov 8, 2013, 4:01 pm
#66
Join Date: Jul 2011
Posts: 218
Went into Citi chat today after my last qualifying transaction posted.
Asked if she could confirm all was good. To her everything "seemed" good. I asked if there was any way she could mark the account as having completed the promotion or send it off to approval w/TYP and unfortunately not.
She said it's automatic if you've made the right transactions.
She did say she noted the account for the promotion though. Hopefully that pushes things along. Said it's 90 days from statement closing date (Nov 30th).
Here comes the waitttiiiinnngggg game. Will see if it was worth it.
Anybody know if you can downgrade your account before points post once they start charging monthly fees?
Asked if she could confirm all was good. To her everything "seemed" good. I asked if there was any way she could mark the account as having completed the promotion or send it off to approval w/TYP and unfortunately not.
She said it's automatic if you've made the right transactions.
She did say she noted the account for the promotion though. Hopefully that pushes things along. Said it's 90 days from statement closing date (Nov 30th).
Here comes the waitttiiiinnngggg game. Will see if it was worth it.
Anybody know if you can downgrade your account before points post once they start charging monthly fees?
Nov 9, 2013, 9:30 pm
#67
Join Date: Mar 2011
Location: USA
Programs: All of em...
Posts: 1,265
Nov 9, 2013, 10:28 pm
#68
Join Date: Jul 2009
Location: RDU
Programs: Delta silver, HH silver, IHG platinum, SPG gold, AMEX platinum
Posts: 400
Lots of info can be found on FT and other forums...
Nov 10, 2013, 10:09 pm
#69
Join Date: Mar 2011
Location: USA
Programs: All of em...
Posts: 1,265
Nov 12, 2013, 11:20 am
#70
Join Date: Jul 2013
Programs: SPG Gold/HH Diamond/CC Gold/Hyatt Explorist
Posts: 310
Here's the msg I received from them... I've had a statement close since this message with no bonus points posted. I haven't been charged the $30 fee yet so until then I'm patiently waiting. As soon as a fee hits I'll be on the phone.
Dear Nehawk:
Recently, you contacted Citibank regarding your participation in our 2nd Quarter National Consumer Checking Promotion, which offered 40,000 ThankYou® Points if certain terms and conditions were met. We appreciate your patience while waiting for our response.
We have confirmed that your account has met the necessary requirements to qualify. Please allow 90 days from the date of the qualifying transaction(s), which satisfied the terms and conditions, to receive your incentive.
For more information regarding the status or the posting of points to ThankYou Member account, please ask client to contact the ThankYou Service Center by calling 1-800-842-6596 (Monday through Friday, 8 a.m. to 1 a.m. or Saturday, 9 a.m. to 9 p.m. Eastern Standard Time) or online by visiting www.thankyou.com.
If you have any further questions regarding your account, please contact CitiPhone Customer Service at 1-800-627-3999 or 1-800-360-2484 for a Spanish-speaking representative. Speech or hearing impaired customers may call the text telephone service at 1-800-945-0258. Representatives are available to assist you 24 hours a day, 7 days a week. You may also access your account information online at www.citibankonline.com.
Sincerely,
P.A
Client Research
Dear Nehawk:
Recently, you contacted Citibank regarding your participation in our 2nd Quarter National Consumer Checking Promotion, which offered 40,000 ThankYou® Points if certain terms and conditions were met. We appreciate your patience while waiting for our response.
We have confirmed that your account has met the necessary requirements to qualify. Please allow 90 days from the date of the qualifying transaction(s), which satisfied the terms and conditions, to receive your incentive.
For more information regarding the status or the posting of points to ThankYou Member account, please ask client to contact the ThankYou Service Center by calling 1-800-842-6596 (Monday through Friday, 8 a.m. to 1 a.m. or Saturday, 9 a.m. to 9 p.m. Eastern Standard Time) or online by visiting www.thankyou.com.
If you have any further questions regarding your account, please contact CitiPhone Customer Service at 1-800-627-3999 or 1-800-360-2484 for a Spanish-speaking representative. Speech or hearing impaired customers may call the text telephone service at 1-800-945-0258. Representatives are available to assist you 24 hours a day, 7 days a week. You may also access your account information online at www.citibankonline.com.
Sincerely,
P.A
Client Research
Nov 12, 2013, 12:00 pm
#71
Join Date: Sep 2012
Posts: 212
Here's the msg I received from them... I've had a statement close since this message with no bonus points posted. I haven't been charged the $30 fee yet so until then I'm patiently waiting. As soon as a fee hits I'll be on the phone.
Dear Nehawk:
Recently, you contacted Citibank regarding your participation in our 2nd Quarter National Consumer Checking Promotion, which offered 40,000 ThankYou® Points if certain terms and conditions were met. We appreciate your patience while waiting for our response.
We have confirmed that your account has met the necessary requirements to qualify. Please allow 90 days from the date of the qualifying transaction(s), which satisfied the terms and conditions, to receive your incentive.
For more information regarding the status or the posting of points to ThankYou Member account, please ask client to contact the ThankYou Service Center by calling 1-800-842-6596 (Monday through Friday, 8 a.m. to 1 a.m. or Saturday, 9 a.m. to 9 p.m. Eastern Standard Time) or online by visiting www.thankyou.com.
If you have any further questions regarding your account, please contact CitiPhone Customer Service at 1-800-627-3999 or 1-800-360-2484 for a Spanish-speaking representative. Speech or hearing impaired customers may call the text telephone service at 1-800-945-0258. Representatives are available to assist you 24 hours a day, 7 days a week. You may also access your account information online at www.citibankonline.com.
Sincerely,
P.A
Client Research
Dear Nehawk:
Recently, you contacted Citibank regarding your participation in our 2nd Quarter National Consumer Checking Promotion, which offered 40,000 ThankYou® Points if certain terms and conditions were met. We appreciate your patience while waiting for our response.
We have confirmed that your account has met the necessary requirements to qualify. Please allow 90 days from the date of the qualifying transaction(s), which satisfied the terms and conditions, to receive your incentive.
For more information regarding the status or the posting of points to ThankYou Member account, please ask client to contact the ThankYou Service Center by calling 1-800-842-6596 (Monday through Friday, 8 a.m. to 1 a.m. or Saturday, 9 a.m. to 9 p.m. Eastern Standard Time) or online by visiting www.thankyou.com.
If you have any further questions regarding your account, please contact CitiPhone Customer Service at 1-800-627-3999 or 1-800-360-2484 for a Spanish-speaking representative. Speech or hearing impaired customers may call the text telephone service at 1-800-945-0258. Representatives are available to assist you 24 hours a day, 7 days a week. You may also access your account information online at www.citibankonline.com.
Sincerely,
P.A
Client Research
Has Citibank offered an explanation for why it takes so long? I think it defeats the "feel good about our services" purpose of the bonus to drag it out, and with Capital One and other banks the wait is much shorter -- one statement period at most. I have been waiting for a 10K TYP retention bonus to post since early September. Each time I call (every two weeks) I get a different answer for when the points will post.
Nov 13, 2013, 4:48 pm
#73
Join Date: Jul 2013
Programs: SPG Gold/HH Diamond/CC Gold/Hyatt Explorist
Posts: 310
Has Citibank offered an explanation for why it takes so long? I think it defeats the "feel good about our services" purpose of the bonus to drag it out, and with Capital One and other banks the wait is much shorter -- one statement period at most. I have been waiting for a 10K TYP retention bonus to post since early September. Each time I call (every two weeks) I get a different answer for when the points will post.
Nov 21, 2013, 7:52 pm
#75
Join Date: Mar 2011
Location: USA
Programs: All of em...
Posts: 1,265
Holy crap! That's like the most successful Citi banking sign-up deal post I've ever read. Messaged now, will report back! FYI - you can't have any apostrophes in your message, so the words "haven't" and "can't" will make your message not end. Weird?!