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Old Jan 2, 09, 11:19 am   #1
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Mediocre C service. Am I missing something?

As a FB Platinum, I have admittedly spent most of my time on AF, KL, and AZ. Within the past 6 months, I've been forced to fly LH quite a few times because I didn't pay for the ticket. All fares were full C class and intra-Europe. I have found C class to be just ho-hum. Nothing special. FA's just plop a tray down in front of me. The food is really odd and often unedible. Most of the FAs seem to be disinterested in their jobs. They serve the same sugar-juice that is back in Y. I do not like the choice of beer. Warsteiner is bitter swill, in my opinion. There are much better German brews they could be serving. In FRA, I never get a gate, but instead get a remote stand and then have to walk, elevators, stairs, etc.. for 30 to 45 minutes just to get back to the Schengen gates for my connecting flight. When I finally get to the lounge I am sweating and out of breath from the hike. I have found that they are super crowded and rarely have a place to sit. The food in the Senator lounges in both FRA and MUC is really nothing so special. I mean, hot dogs in hot water and crusty pretzels with potato salad. That's all I've ever seen. As I still have complete control over my long-haul flying, I am really wary of choosing to fly LH for any of these flights simply due to what I've experienced intra-Europe. I've heard a few colleagues rave about LH and I've read on FT that many people just love LH. Am I missing something here?

Last edited by TravellinHusker; Jan 2, 09 at 11:30 am.
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Old Jan 2, 09, 11:33 am   #2
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Try to persuade your clients to book you back onto AF in future !
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Old Jan 2, 09, 11:35 am   #3
 
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I have found C class to be just ho-hum. Nothing special.
What do you expect? It is nothing but public transport....
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FA's just plop a tray down in front of me
Don't expect to be feeded. Seriously, they are not intrusive, US-over friendly but professionell. Simply the way I want them to be.
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They serve the same sugar-juice that is back in Y.
Well, it is 100% juice and it something mock-freshly pressed in the morning. Again: Do you expect a FA with a juicer?
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I do not like the choice of beer
De gustibus non est disputandum. Warsteiner is a premium brand and I prefer a bitter pilsener...
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In FRA, I never get a gate,
It happens, not only now and than. FRA is a big airport and several of the regional flights arrive on remote stands. Certainly not LH's fault.
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and then have to walk, elevators, stairs, etc.. for 30 to 45 minutes just to get back to the Schengen gates
This is amazing. It normally takes me 15 minutes at the utmost. If, however, your connecting flight departs from A42 than it is quite a long walk. Frankfurt is a big airport.
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I am sweating and out of breath from the hike.
This should make you think. Visit your cardiologist. But maybe this is the reason why it takes 30 to 45 minutes for you
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I have found that they are super crowded and rarely have a place to sit. The food in the Senator lounges in both FRA and MUC is really nothing so special
One reason for that this, that LH allows all these Star Golds in. As a LH Senator I am positive that should be changed. However, when I am there I get proper breakfast with a good choice, I get something like a small meal, a soup, so what? It is free even for Star Golds. I am not aware that the lounges of the airline giving you your status are that much better. However, as soon as Star Golds are directed to the Business Lounges (still better than a RCC or bmi DC), this problem will be gone (at least for me).
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Old Jan 2, 09, 11:36 am   #4
 
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Originally Posted by Rambuster View Post
Try to persuade your clients to book you back onto AF in future !
Rambuster, this is a perfect idea and will ease the space problem in the SEN lounge....
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Old Jan 2, 09, 11:42 am   #5
 
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Originally Posted by TravellinHusker View Post
I've heard a few colleagues rave about LH and I've read on FT that many people just love LH. Am I missing something here?
The raves were probably about LH's intercontinental service where they can't get away with calling and selling a Y seat as C/J.
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Old Jan 2, 09, 11:51 am   #6
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Originally Posted by TravellinHusker View Post
All fares were full C class and intra-Europe.
No offence, but his leads me to question your intelligence. It's definitely not a smart way to spend money. Why would anybody want to do this? I don't get it. Maybe I'm the stupid one, so please, enlighten me?
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Old Jan 2, 09, 12:00 pm   #7
 
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No offence, but his leads me to question your intelligence. It's definitely not a smart way to spend money. Why would anybody want to do this? I don't get it. Maybe I'm the stupid one, so please, enlighten me?
TFM, you are the stupid one: Somebody else was paying for it...

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Old Jan 2, 09, 12:07 pm   #8
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For Flying Lawyer, thanks for the dissemination you provided. However, just a few points. I've never flown a regional carrier flight in/out of FRA. Every time it has been either A321, A320, or 737.

As for huffing and puffing and being out of breath, i am 35 years old and quite healthy and athletic. But, when carrying a laptop backpack and briefcase with just 50 minutes to make the connection, I am often having to run. The transit tunnel has too many idiots with their pull luggage blocking the way, so I have to run/walk without getting on the moving walkways.

I am *G as I credit everything to BD. However, I have only actually stepped foot on a BD plane twice in my life. I am just saying that the lounges seem to be really crowded not because their are so many people but because they are SMALL lounges. Certainly too small in my opinion. And the food is just low-rent in my opinion. While they are not the worst lounges in the world (I think that trophy goes to AZ), they offer less than KL, BA, and SK as per my experience. Heck, I think the SK lounge in ARN is absolutely superb!

And as for inflght food, while I do not expect a 5 course meal on a 1h45m flight, even KL offers a choice of hot meals in Europe Select class (yes, even on VCE-AMS which is 1h25m). This is just a comparison of food, not seats, not anything else. Just food. Every meal I've had on LH in C so far has been served cold and there has been no choice. It usually contains fish of some sorts and I am allergic to fish. My routes so far have been, VCE-FRA, VCE-HEL, OSL-FRA, FRA-CPH, FRA-LHR, AMS-MUC (served by CityLine), and MUC-VCE (also CityLine).

Just my observances. I will certainly lower my expectations for future flights on LH. This why I won't be disappointed.
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Old Jan 2, 09, 12:09 pm   #9
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TFM, you are the stupid one: Somebody else was paying for it...
Why would somebody else be so stupid to pay for full-fare European C class flights? Can we get the name of the company, I'd like to make sure I own no long position in that outfit. Because that would be stupid.
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Old Jan 2, 09, 12:13 pm   #10
 
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I think you've some problems with your gall bladder. I'd say exactly the same about KLM. About AF I can say nothing since I promised myself not to fly an airline which slogan is: "vanitas vanitatum, et omnia vanitas"
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Old Jan 2, 09, 12:14 pm   #11
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Originally Posted by TravellinHusker View Post
As for huffing and puffing and being out of breath, i am 35 years old and quite healthy and athletic. But, when carrying a laptop backpack and briefcase with just 50 minutes to make the connection, I am often having to run. The transit tunnel has too many idiots with their pull luggage blocking the way, so I have to run/walk without getting on the moving walkways.
I fully understand that part. That's why I avoid FRA at quite some cost. And quite sucessfully so. If I have to go through FRA, I'll only do so with full access to the FCT and the FCLs. And I'll still suffer and curse my terrible fate...
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Old Jan 2, 09, 12:27 pm   #12
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But, when carrying a laptop backpack and briefcase with just 50 minutes to make the connection, I am often having to run.
thats why the MCT in FRA is 60min!

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Originally Posted by TravellinHusker View Post
Heck, I think the SK lounge in ARN is absolutely superb!
all SK lounges have way less (no) real food and a terrible drink selection compared to any SEN lounge i have ever been to...
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Old Jan 2, 09, 12:37 pm   #13
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thats why the MCT in FRA is 60min!



all SK lounges have way less (no) real food and a terrible drink selection compared to any SEN lounge i have ever been to...
It's not 60 minutes, my friend...

FRA - Frankfurt/Main (6 miles SW of Frankfurt city center)
Domestic to Domestic - 45 minutes
Domestic to International - 45 minutes
International to Domestic - 45 minutes
International to International - 45 minutes

and,

Have you ever been to the SK lounge in ARN? It's really quite good. They have a spread of several different fresh baked breads and sweet pastries, many wooden planks with sliced meats (including smoked salmon which of course I avoid), two or three vegetable salads, a crudite wheel with several dipping sauces, hummus, pickles, and baked entrees like white lasagna and meat casseroles. Plus, a nice library with interesting books and large sofas to sit, read, and enjoy your wait for the flight.
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Old Jan 2, 09, 2:06 pm   #14
 
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I sympathize with the original poster. LH C within Europe is nothing special at all. Indeed, I prefer AF on intra-Europe C-class flights.

My preference reverses for long-distance flights, where LH beats AF any time.
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Old Jan 2, 09, 2:16 pm   #15
 
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Originally Posted by Flying Lawyer View Post
..Don't expect to be feeded...
Of course infeedel! Isn't that one of two major justifications why they charge so much for intra-Europe Y-seated Biz?
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It happens, not only now and than. FRA is a big airport and several of the regional flights arrive on remote stands. Certainly not LH's fault.
That must be the ultimate euphemism (along with my friendly Japanese office neighbour's assessment that 'marketing Manga movies was a wiser move than attacking Pearl Harbor'). FRA is Dante's inferno with gates. Charon has been replaced by a unionized bus driver who - like the Styx - rides 9 times around the entire complex before finally arriving in the underworld.

I mean ORD, SIN, NRT are kinda biggish airport as well and none of them is such a bus infested martyrdom as FRA presents itself .
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