SEN = Being adressed by name in F
SEN+ = Being adressed by name in C
SEN++ = Being adressed by name in Y
By the way, on my second flight segment yesterday from FRA to GOT (of course again in Y, darn company policy ) the FA addressed me by name when she asked me what I would like to drink. I then realized that she a had a little list with her with all the SENs and HONs onboard. Is that new? I never saw that before.
By the way, on my second flight segment yesterday from FRA to GOT (of course again in Y, darn company policy ) the FA addressed my by name when she asked me what I would like to drink. I then realized that she a had a little list with her with all the SENs and HONs onboard. Is that new? I never saw that before.
It has always been around, but FAs don't always use.
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Quote:
Originally Posted by hch
It has always been around, but FAs don't always use.
And as there is only one list only one FA can use it during drink service. If they use a second drinks trolley this one of course does not have a list of status pax.
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It has always been around, but FAs don't always use.
On LH CityLine, they already admitted that they don't use it and that they don't provide a special treatment to SENs and HONs. With them, all passengers seem to be "equal", like on Air Berlin, DBA, Germanwings etc. etc.
On the mainline, I already got special treatments: They came two times to me to offer an empty seatrow more in the back when seatblocking was overwritten by ground staffs, and sometimes I also get a small goodie like a praline from biz.
And as there is only one list only one FA can use it during drink service. If they use a second drinks trolley this one of course does not have a list of status pax.
True. (There are two list on wide-bodies actually, one per aisle)
And as there is only one list only one FA can use it during drink service. If they use a second drinks trolley this one of course does not have a list of status pax.
Another proof that we are having an economic crisis and that we have to save everywhere, even on paper and copy machine
And as there is only one list only one FA can use it during drink service. If they use a second drinks trolley this one of course does not have a list of status pax.
Quote:
Originally Posted by aquaguy
Another proof that we are having an economic crisis and that we have to save everywhere, even on paper and copy machine
Cheers
aquaguy
Oh well, based on this detailed analysis we are having a crisis since more than 10 years.
This happened in the afternoon. But they had other issues Yesterday in the morning probably caused by heavy fall-winds. The first FRA flight was diverted to Stuttgart and made it finally around noon to ZRH (3 hrs late).
Reading this in the recent Lufthanseat made my blood boil, especially question 2. & 7.:
Quote:
The Group is divided into many specialist divisions and departments. We would like to introduce you to the people behind the organisational abbreviations. At irregular intervals we will therefore be putting nine questions to Lufthanseats across the Group. Each interviewee can choose the area from which the next staff member for the questionnaire should come.
Judith N. (48) has worked at Inflight Management Solutions (onetime LSG), which focuses on cabin service, since 2001. She joined Lufthansa in November 1982, initially as a flight attendant and then as Purser 1 up to the end of 2000. She is now coordinator for crew and customer relations in the crew communications quality department. She documents quality problems in the LSG in-flight product, evaluates them and processes cabin quality reports
in the Cosmic IT program.
1. How do you explain your job to your friends?
I have never completely severed myself from the routine of flying but my job on the ground today is to inform the crew about anything that’s new in cabin, largely through the Cosmic reporting system. The cabin crew can use the system to voice criticism and lodge complaints, express their wishes or even put in a word of praise. We sort out all that input and try to initiate improvements. It all takes a lot of time and trouble because the opinions we receive are so many and diverse, but it is one of the few possibilities of gaining a comprehensive overview of service in the aircraft cabin. It is a very fascinating and very varied activity.
2. What has been your nicest experience at Lufthansa?
There are so many. Working for an airline, you get to see and enjoy the beauty that so many other countries have to offer, you come into personal contact with so many other nationalities. That’s what is so enjoyable. My nicest experience was always seeing our passengers filing happily and contented out of the cabin when they disembark. Even today, I find it hard to believe that passengers have so much to complain about in our product. I think that we are too self-critical and do not sell our LH product as positively as it really is.
3. What do you do in your free time?
In my free time, I work voluntarily in local government. Otherwise, I like cooking most of all, and relaxing with a book. I naturally enjoy a good meal.
4. Where are you spending your holidays this year?
We love traveling to the coast and the sea at any time in the year or, alternatively to Allgäu, a beautiful scenic region in southern Germany. This year we spent the winter in South Africa. It was so marvellous I’m sure we’ll go there again.
5. Who would you like to sit beside on a plane?
Next to my husband, of course, (though so far, we’ve seldom managed that). Another preference would be our chancellor Angela Merkel.
6. What book is on your bedside table?
“The bad girl“ by Carlos Vargas Llosa and “Kennedy’s brain“ by Henning Mankell.
7. Which Internet site do you visit most frequently?
None, to be honest. I am simply not an Internet fan. I sometimes visit a homepage (always for a purpose), otherwise I‘d prefer a book. I just do not have the time.
8. How would you manage without a mobile phone?
That would be difficult. On holiday, it’s so much better not having to seek a phone box to contact my family. Without cell phones, there’d be even more emails. Give me the spoken word, any day. Chatting to people is better, more personal and more effective.
9. Which Lufthanseat would you like to see answering this questionnaire next?
Someone from FRA WA 3 at Lufthansa Technik.
Reading this in the recent Lufthanseat made my blood boil, especially question 2. & 7.:
Why? It sounds like the explanation why they don't get out emailed complaints and why certain areas never improve.
I find it a whole lot more bewildering that some carriers such as QF or UA are fully aware of how much their customers despise them but still do not contemplate to address the issues.
Ignorance may not be bliss but at least a sound excuse .
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lasciate ogne speranza, voi ch'intrate nella sezione Y
) the FA addressed me by name when she asked me what I would like to drink. I then realized that she a had a little list with her with all the SENs and HONs onboard. Is that new? I never saw that before.
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