Programs: Hilton HHonors Diamond, SPG Platinum, Shangri-La Golden Circle Jade, StarAlliance HON, Skyteam Gold
Posts: 38
Quote:
Originally Posted by Rambuster
Nothing we don't already know: in a nutshell... no more HON miles in Y, companies not sending staff in C, Z and P class enhancements.
HON getting more exclusive but simply because it is getting harder to obtain, not because of any additional benefits.
that's actually the thing that is mostly pissing me off: you only get HON Circle miles if you book in C or F - and if you book in Z (discounted business) you get LESS miles.
Since a few HONs and SENs stated to to put their money somewhere else I was wondering whether LH or LX have been reaching out to check with you with regards to your changed patterns. Our corporate travel office told my assistant the LH rep asked them what is up with me. Do not know whether this was a joke or not.
I was on LH last week for the first time since a long period (at least for me).
Crew was ambivalent, no hello, no greeting, no preferred food choice, had to discuss to get a big bottle of water. The old biz seat still horrible (and mine even had its own life - changing positions of seat elements without pressing any button. And Flynet - which actually could be a good reason for me to fly LH - as usual not working.
Since we are prepping the budget and travel for 2013 (as I guess most of you), all 6 in my team followed my lead to spread the joy and book less LH.
The only trips I have locked in on LH so far are trips to CGN and NCE. The rest is spread out. From looking at it, if I would have to renew it, I would not even make Sen next year on LH...
To quote my boss (SEN and with HON envy) after his first trip in business on NEK from Cairo: F**** this s***. I am out of here.
Since a few HONs and SENs stated to to put their money somewhere else I was wondering whether LH or LX have been reaching out to check with you with regards to your changed patterns. Our corporate travel office told my assistant the LH rep asked them what is up with me. Do not know whether this was a joke or not.
Not every SEN/HON has a corporate travel office or a LH/LX/OS sales person handy.
My company i.e. with 6 HON and 7 SEN out of 20 people does not have anything like this.
Since a few HONs and SENs stated to to put their money somewhere else I was wondering whether LH or LX have been reaching out to check with you with regards to your changed patterns. Our corporate travel office told my assistant the LH rep asked them what is up with me. Do not know whether this was a joke or not.
I was on LH last week for the first time since a long period (at least for me).
Crew was ambivalent, no hello, no greeting, no preferred food choice, had to discuss to get a big bottle of water. The old biz seat still horrible (and mine even had its own life - changing positions of seat elements without pressing any button. And Flynet - which actually could be a good reason for me to fly LH - as usual not working.
Since we are prepping the budget and travel for 2013 (as I guess most of you), all 6 in my team followed my lead to spread the joy and book less LH.
The only trips I have locked in on LH so far are trips to CGN and NCE. The rest is spread out. From looking at it, if I would have to renew it, I would not even make Sen next year on LH...
To quote my boss (SEN and with HON envy) after his first trip in business on NEK from Cairo: F**** this s***. I am out of here.
Same goes for me.
I had some very unpleasant flights with LH recently. Crew was not very attentive, altough I was the only HON on board.
It seems that LH management is telling their staff that HON is not the best customer any more but costing them money.
What p****s me of the most is the fact that they are not taking HON into consideration any more for op ups in lower booking classes and this stuff. It is not that I am expecting an op up, however, it shows to me that only the current ticket matters to them, not your total business. I think it is a big mistake.
Have had 3 flights where FTL were upgraded C-F and Y-C while I was not, because they had more expensive tickets.
However, I believe that many many HON can decide about their airline by themselves, and they are exactly doing this now. At the same time, I believe that many FTL and SEN fly LH because it is their company policy. At least this is what I see at my friends and colleagues.
So what LH is doing now is not the best way to go.
And besides all this, LH seems to have lost the mind to take care about the details. There are so many flights where crew is talking to each other instead of taking care for the customers, or where crew is loud during night flight. On 2 flights I have seen the purser upgrading friends&family on board. This does not show to the customer that the business is really valued.
And some more details: why do they not change their movies on long haul more often? Since 3 months now in a row they are showing the same "How I met your mother" episode. Thats crazy. And same is for many other movies.
And why is there less and less PA arrival services for HONs. I just do not understand this.
Senior Moderator; Moderator: Lufthansa Miles & More, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 20,843
Quote:
Originally Posted by Hippo72
Not every SEN/HON has a corporate travel office or a LH/LX/OS sales person handy.
My company i.e. with 6 HON and 7 SEN out of 20 people does not have anything like this.
Just like your experience with Vodafone, there is a sales rep assigned to your firm via ppb and he/she probably even doesn't know about his/her luck
Programs: EK Platinum, EY GoldElite, LH HON, BA Gold & other precious metal
Posts: 1,436
Quote:
Originally Posted by SebFra
Same goes for me.
I had some very unpleasant flights with LH recently. Crew was not very attentive, altough I was the only HON on board.
It seems that LH management is telling their staff that HON is not the best customer any more but costing them money.
What p****s me of the most is the fact that they are not taking HON into consideration any more for op ups in lower booking classes and this stuff. It is not that I am expecting an op up, however, it shows to me that only the current ticket matters to them, not your total business. I think it is a big mistake.
Have had 3 flights where FTL were upgraded C-F and Y-C while I was not, because they had more expensive tickets.
However, I believe that many many HON can decide about their airline by themselves, and they are exactly doing this now. At the same time, I believe that many FTL and SEN fly LH because it is their company policy. At least this is what I see at my friends and colleagues.
So what LH is doing now is not the best way to go.
And besides all this, LH seems to have lost the mind to take care about the details. There are so many flights where crew is talking to each other instead of taking care for the customers, or where crew is loud during night flight. On 2 flights I have seen the purser upgrading friends&family on board. This does not show to the customer that the business is really valued.
And some more details: why do they not change their movies on long haul more often? Since 3 months now in a row they are showing the same "How I met your mother" episode. Thats crazy. And same is for many other movies.
And why is there less and less PA arrival services for HONs. I just do not understand this.
Well said; LH becoming a transactional airline -- this is exactly what they do.
On your movies comment: I think this still is an Antinori heritage. Antinori was convinced that savvy frequent fliers have their own movies with them on iPad and the like, anyways. So it is useless to invest into expensive entertainment offerings. I do not believe this is true. I fly more than 1M FF miles every year, and I have never brought my own movies on board. And most of my frequent flying buddies don't, either.
Well said; LH becoming a transactional airline -- this is exactly what they do.
On your movies comment: I think this still is an Antinori heritage. Antinori was convinced that savvy frequent fliers have their own movies with them on iPad and the like, anyways. So it is useless to invest into expensive entertainment offerings. I do not believe this is true. I fly more than 1M FF miles every year, and I have never brought my own movies on board. And most of my frequent flying buddies don't, either.
I really like good inflight entertainment systems- I end up watching something new I never new about.
I probably bring a film on my Ipad about twice a year.
Same goes for me.
I had some very unpleasant flights with LH recently. Crew was not very attentive, altough I was the only HON on board.
It seems that LH management is telling their staff that HON is not the best customer any more but costing them money.
What p****s me of the most is the fact that they are not taking HON into consideration any more for op ups in lower booking classes and this stuff. It is not that I am expecting an op up, however, it shows to me that only the current ticket matters to them, not your total business. I think it is a big mistake.
Have had 3 flights where FTL were upgraded C-F and Y-C while I was not, because they had more expensive tickets.
However, I believe that many many HON can decide about their airline by themselves, and they are exactly doing this now. At the same time, I believe that many FTL and SEN fly LH because it is their company policy. At least this is what I see at my friends and colleagues.
So what LH is doing now is not the best way to go.
And besides all this, LH seems to have lost the mind to take care about the details. There are so many flights where crew is talking to each other instead of taking care for the customers, or where crew is loud during night flight. On 2 flights I have seen the purser upgrading friends&family on board. This does not show to the customer that the business is really valued.
And some more details: why do they not change their movies on long haul more often? Since 3 months now in a row they are showing the same "How I met your mother" episode. Thats crazy. And same is for many other movies.
And why is there less and less PA arrival services for HONs. I just do not understand this.
Do not have the same experience when it comes to your comment about the crew .
Fully agree on the rest and would add that the HON hotline is crap these days.
It is not that I am expecting an op up, however, it shows to me that only the current ticket matters to them, not your total business. I think it is a big mistake.
Exactly my feeling. This completely destroys any feeling of loyalty that frequent flyers may still have for LH.
Quote:
Originally Posted by SebFra
And some more details: why do they not change their movies on long haul more often? Since 3 months...
I don't fly longhaul too often, but I felt the same. In addition, the choices they offer is questionable as well, and even less choice in economy than in business. My wifes almost begs not to have to fly LH because of the entertainment program...
What p****s me of the most is the fact that they are not taking HON into consideration any more for op ups in lower booking classes and this stuff. It is not that I am expecting an op up, however, it shows to me that only the current ticket matters to them, not your total business. I think it is a big mistake.
I think you are feeling a little over entitled..... It's not like they are giving the upgrades to just anybody. The ones that got them were probably SEN's with higher priced tickets, their total business might be less than yours but is still substantial. There is something to be said for upgrading your (other) loyal customers on high fare tickets. If you also had one you would still be given priority...
I think you are feeling a little over entitled..... It's not like they are giving the upgrades to just anybody. The ones that got them were probably SEN's with higher priced tickets, their total business might be less than yours but is still substantial. There is something to be said for upgrading your (other) loyal customers on high fare tickets. If you also had one you would still be given priority...
In my mind there are three points to consider relating to HON entitlement vs individual trip fare:
1. HON status is the only one within M&M where you can be sure substantial business was made within LH group. SEN and FTL status can be achieved by flying *A partners
2. Does it make sense to look at the fare just for the current flight? I at least had combinations were I had a J class ticket on the outbound flight and a Z ticket on the return leg. Should one get the upgrade vs one who has a C+C combination which may be overall more expensive?
3. Does the fare price delta of a few hundred US$ up to maybe 2 - 3k US$ in favor of pax A justify the op - up vs the total business delta of several 10k US$ in favor of the HON. To me it seems like many HONs just feel it is not right. Especially given that due to the new rules in order to qualify for HON (no HON miles in Y, less miles for P and C fares) will lead to an increased delta between the total annual business of an HON to any other pax.
