I'm flying to DPS on this fare in two weeks: JFK-CDG (AF) // CDG-HKG (CX) // and HKG-DPS (CX) all on CX ticket stock. It seems reasonable that DL would rebook one on another ST carrier (i.e., CO), but because, CX isn't part of ST, I wonder whether this will raise any problems (i.e., denied boarding) when I check-in at JFK. And even at that point, do I call CX and get them to sort it out even though they could easily claim (and probably would) that AF is NOT their concern?
I know I shouldn't worry since we've heard positive news about FTers getting to DPS and back without a problem, but I am unfortunately starting to worry, especially given this anecdote about IDB at JFK. Is anyone in the same boat--that is, on CX ticket stock and/or worried about this situation?
Thanks for hearing me out, everyone .
IF you have any problems who you'd need to contact is who you bought the ticket from. That's not necessarily the issuing carrrier, most likely a travel agent in this case (unless you bought directly from CX?).
But let's hope the cousin incident is a one off!
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IF you have any problems who you'd need to contact is who you bought the ticket from. That's not necessarily the issuing carrrier, most likely a travel agent in this case (unless you bought directly from CX?).
But let's hope the cousin incident is a one off!
I purchased the tix through Expedia.com. And I also purchased insurance with the ticket. Don't know if that helps. Should something happen, I would have to call Expedia...though I wonder whether there will be a lag time in any rebooking that needs to happen and issuing an eTicket number.
Indeed, let's just hope that this cousin incident is a fluke, because I leave in 11 days and I'd hate to show up at the airport only to be denied boarding!
Was he at the airport on time, i.e. before any check in cut off times?
Good question. I missed the check-in cutoff by five minutes on the YYZ-DEL LX deal in January and the LX Station Manager gleefully informed me that my seat had been given away. Thankfully, I was able to fly the next day.
I'm flying to DPS on this fare in two weeks: JFK-CDG (AF) // CDG-HKG (CX) // and HKG-DPS (CX) all on CX ticket stock. It seems reasonable that DL would rebook one on another ST carrier (i.e., CO), but because, CX isn't part of ST, I wonder whether this will raise any problems (i.e., denied boarding) when I check-in at JFK. And even at that point, do I call CX and get them to sort it out even though they could easily claim (and probably would) that AF is NOT their concern?
I know I shouldn't worry since we've heard positive news about FTers getting to DPS and back without a problem, but I am unfortunately starting to worry, especially given this anecdote about IDB at JFK. Is anyone in the same boat--that is, on CX ticket stock and/or worried about this situation?
Thanks for hearing me out, everyone .
UVAhoo06, you are one of the most nervous fliers I know, do you take Xanax before every flight? Just relax, if things happen, it happens, there is nothing you or anyone can do in this forum to prevent it from happening. In the end, everything will work out, just like life intended for it to work out
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Good question. I missed the check-in cutoff by five minutes on the YYZ-DEL LX deal in January and the LX Station Manager gleefully informed me that my seat had been given away. Thankfully, I was able to fly the next day.
I was thinking, maybe the cousin did not have a seat assignment and AF was sold out?
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The battle is still on. XP called last night and suddenly EWR-NRT-DPS is no more. DL is calling this morning and hopefully all will be sorted out.
Can you please find out for us what exactly AF said to him at check in to prevent him from checking in. IE, what explanation was given at initial check in for IDB?
AF check-in agent could not find his name on the flight. It took four AF agents to figure out that his rez was pulled by DL and there was a note from DL saying that the fare was incorrect. He was then directed to DL sales counter which was not able to solve the issue (DL agent even laughed at the fare and said "The ticket is supposed to be $18K. If you pay the difference, I'll give you a seat now.") and blamed the fare at XP.
He is due to receive a phone call this morning from DL, as advised by XP last night. XP advised that the supposedly new routing of EWR-NRT-DPS was not valid anymore and DL will call to discuss.
QUOTE=DLATL777;12153169]Can you please find out for us what exactly AF said to him at check in to prevent him from checking in. IE, what explanation was given at initial check in for IDB?[/quote]
AF check-in agent could not find his name on the flight. It took four AF agents to figure out that his rez was pulled by DL and there was a note from DL saying that the fare was incorrect. He was then directed to DL sales counter which was not able to solve the issue (DL agent even laughed at the fare and said "The ticket is supposed to be $18K. If you pay the difference, I'll give you a seat now.") and blamed the fare at XP.
How odd. Did he attempt (and succeed?) at making changes before departure? That would explain the add/collect.
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AF check-in agent could not find his name on the flight. It took four AF agents to figure out that his rez was pulled by DL and there was a note from DL saying that the fare was incorrect. He was then directed to DL sales counter which was not able to solve the issue (DL agent even laughed at the fare and said "The ticket is supposed to be $18K. If you pay the difference, I'll give you a seat now.") and blamed the fare at XP.
He is due to receive a phone call this morning from DL, as advised by XP last night. XP advised that the supposedly new routing of EWR-NRT-DPS was not valid anymore and DL will call to discuss.
QUOTE=DLATL777;12153169]Can you please find out for us what exactly AF said to him at check in to prevent him from checking in. IE, what explanation was given at initial check in for IDB?
So, the question is, for all of us remaining to fly on this fare, is there anyway we can tell if this "audit" has been done to our own reservations?
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Quote:
Originally Posted by broadwayboy
AF check-in agent could not find his name on the flight. It took four AF agents to figure out that his rez was pulled by DL and there was a note from DL saying that the fare was incorrect. He was then directed to DL sales counter which was not able to solve the issue (DL agent even laughed at the fare and said "The ticket is supposed to be $18K. If you pay the difference, I'll give you a seat now.") and blamed the fare at XP.
If DL had determined that the fare was incorrect and had already nullified his reservation and/or placed a note in his PNR instructing AF to refuse him boarding, then why the heck was he not informed by DL whenever that decision was made?
The "fare was incorrect" claim is a non-starter. There was more than adequate consideration for the formation of a legally-binding contract. Thankfully, in situations like this, the benefit of the bargain damages are so significant (essentially, the market value of what was purchased, but not received, less the purchase price) that pursuing redress for a breach of contract and/or tortious interference with a contract is worthwhile.
AF check-in agent could not find his name on the flight. It took four AF agents to figure out that his rez was pulled by DL and there was a note from DL saying that the fare was incorrect.....
That's not good. I wonder why DL rebooked him? The fare would still be "incorrect" for the new itinerary.
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BAD NEWS: My reservation for October is no longer available at dl.com
Edit: I can still pull up the ticket on checkmytrip.com and when I copy/paste the ticket number, I am able to pull the itinary on dl.com with the ticket number....strange
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Just relax, if things happen, it happens, there is nothing you or anyone can do in this forum to prevent it from happening. In the end, everything will work out, just like life intended for it to work out 
I wonder why DL rebooked him? 
The fare would still be "incorrect" for the new itinerary.
