This is not good! Thank you for sharing with us, and I think dozens of FTers are a little worried right now. Please keep us up to date.
We'll see how this plays out. I guess it means definitely don't book any pre-paid or nonrefundable hotels. But I would be iraaaaaaaaaate if I were denied boarding.
Actually, if DL is going to start screwing with us, now is the time to book nonrefundable hotels. Detrimental reliance will legally help our case, if it comes to that.
Actually, if DL is going to start screwing with us, now is the time to book nonrefundable hotels. Detrimental reliance will legally help our case, if it comes to that.
I am sure SAT Lawyer will elaborate.
Agreed, if it comes to that. Anymore info broadwayboy?
I just got off the phone with DL while my nephew was on hold with Expedia in JFK. His original itinerary was JFK-CDG (AF) CDG-SIN-DPS (SQ). He has been rebooked for tomorrow with the following (BIZARRE) itinerary: EWR-NRT (CO) and NRT-DPS (JAL).
The DL agent couldn't even explain what happened or who changed his itinerary. She could not explain why he was denied check-in by AF in the first place. I am calling from SIN so I sort of just let it go after I found out he'd been rebooked on tomorrow's flight.
When he gets home, I will ask him to call CO and JAL to make sure he gets seat assigned (and hopefully they are in BIZ)
I don't know what the moral of the story is yet. He had seat assignments on all of his flights, yet this happened. Could it be that DL is not happy paying AF and SQ with these fares?
Guys, do check your itinerary with Expedia or whoever issued your ticket.
Last edited by broadwayboy; Jul 30, 09 at 8:34 pm.
I feel bad he'll be flying CO, coz that's just wrong, especially when he was expecting AF/SQ. JAL to DPS is considered regional and I think it has old business class seats as well.
Quote:
Originally Posted by MatthewLAX
I am sure JAL has a decent Business Class product, but if I was confirmed on SQ and wanted to travel on SQ, I would settle for nothing less.
I would call back DL now and asked to be put on the SQ flight (if that is what your nephew wants).
I feel bad he'll be flying CO, coz that's just wrong, especially when he was expecting AF/SQ. JAL to DPS is considered regional and I think it has old business class seats as well.
I would be glad he is flying CO over AF, but would be distraught about not flying on SQ.
I echo the post above: what reason did AF give when they IDBed your nephew?
Sounds like DL is honoring the fare by rebooking him and it was AF who refused. I wonder why? Do you know what may have triggered it? If DL doesn't object to it, it is unusual for AF to check for fare basis on DL coded flights.
Quote:
Originally Posted by broadwayboy
His itinerary on speedy still shows the original one, even after got rebooked.
That's normal. DL tookover the PNR. Speedy PNR is not "live" anymore. It will stay that way without reflecting any future changes.
Location: San Antonio, TX; CO Platinum; DL Gold; UA Premier Executive
Posts: 9,298
Quote:
Originally Posted by broadwayboy
UPDATE...
I just got off the phone with DL while my nephew was on hold with Expedia in JFK. His original itinerary was JFK-CDG (AF) CDG-SIN-DPS (SQ). He has been rebooked for tomorrow with the following (BIZARRE) itinerary: EWR-NRT (CO) and NRT-DPS (JAL).
There's nothing bizarre about the new itinerary. In fact, it is less bizarre than the original one. NYC-DPS is 10,157 miles. EWR-NRT-DPS is a mere 50 miles more (10,207 miles) than a theoretical non-stop. JFK-CDG-SIN-DPS, on the other hand, checks in at 11,338 miles and entails one additional segment.
With that said, your nephew is not getting what he paid for. Like everyone else, I am curious what happened. IDB due to a pure overbooking? Something more nefarious? Another explanation perhaps?
Is your brother satisfied with the new accommodation? In what ways will it impact him? Lost miles in a preferred frequent flyer program? Cheated out of a day of vacation? A prepaid hotel night down the drain? Missing out on the SQ experience? These issues will need to be sorted out so that he can seek appropriate recourse with Expedia, the operating carrier(s), or both.
Location: San Antonio, TX; CO Platinum; DL Gold; UA Premier Executive
Posts: 9,298
Quote:
Originally Posted by MatthewLAX
Actually, if DL is going to start screwing with us, now is the time to book nonrefundable hotels. Detrimental reliance will legally help our case, if it comes to that.
Detrimental reliance never hurts in a breach of contract situation.
However, I would be surprised if we discover this particular experience is anything other than an aberration.
Detrimental reliance never hurts in a breach of contract situation.
However, I would be surprised if we discover this particular experience is anything other than an aberration.
I think I'd agree to this. Still haven't flown on mine so naturally I am worried (my itinerary is identical to the cousin's) but I am not sure this is yet the moment to panic.
It could well have been overbooking (e.g. AF11 WAS overbooked yesterday JFK-CDG) that caused AF to deny boarding and book him on a different itinerary to his final destination.
Perhaps we shouldn't raise the alarm just yet? Let's see what happens to the next FTers who fly on this. Kindly try to fly as much as possible under the radar (e.g. OLCI) and PLEASE post here.
__________________
PNC aux portes; armement des toboggans; vérification de la porte opposée.
I'm flying to DPS on this fare in two weeks: JFK-CDG (AF) // CDG-HKG (CX) // and HKG-DPS (CX) all on CX ticket stock. It seems reasonable that DL would rebook one on another ST carrier (i.e., CO), but because, CX isn't part of ST, I wonder whether this will raise any problems (i.e., denied boarding) when I check-in at JFK. And even at that point, do I call CX and get them to sort it out even though they could easily claim (and probably would) that AF is NOT their concern?
I know I shouldn't worry since we've heard positive news about FTers getting to DPS and back without a problem, but I am unfortunately starting to worry, especially given this anecdote about IDB at JFK. Is anyone in the same boat--that is, on CX ticket stock and/or worried about this situation?
Do you know what may have triggered it? If DL doesn't object to it, it is unusual for AF to check for fare basis on DL coded flights.
.
