[FARE GONE]Travelocity.ca quotes LX YYZ-DEL base fare at ZERO.
#301
Join Date: Mar 2007
Location: BCN-BUE-PSA-GRU
Programs: BA Gold - A3 Gold - FB Gold - IHG Plat - SPG Gold -Hyatt Platinum
Posts: 1,581
#302
Join Date: Dec 2007
Location: Austin, TX
Programs: UA Silv; Hyatt Plat, Priority Club, SPG G, HHonors G, Marriott S; Hertz 5*; AA, WN, Pan Am!
Posts: 819
Fantastic Video! I never knew who this woman was before now, but I have respect for her.
To those who booked this mistake fare, best of luck to you. Although, let it be on your concious that you knew it was a mistake fare the entire time, and you're "robbing" the company.
It's like going to wal-mart and the cashier scanning the DVD and it pricing at $5, when it should be $35. You pay and leave. Would I return the DVD and ask to pay higher? No. Would I feel guilty? yes.
To those who booked this mistake fare, best of luck to you. Although, let it be on your concious that you knew it was a mistake fare the entire time, and you're "robbing" the company.
It's like going to wal-mart and the cashier scanning the DVD and it pricing at $5, when it should be $35. You pay and leave. Would I return the DVD and ask to pay higher? No. Would I feel guilty? yes.
#303
Join Date: Apr 2008
Location: IAH/HOU
Programs: AA Gold 1MM, UA 1K
Posts: 433
Fantastic Video! I never knew who this woman was before now, but I have respect for her.
To those who booked this mistake fare, best of luck to you. Although, let it be on your concious that you knew it was a mistake fare the entire time, and you're "robbing" the company.
It's like going to wal-mart and the cashier scanning the DVD and it pricing at $5, when it should be $35. You pay and leave. Would I return the DVD and ask to pay higher? No. Would I feel guilty? yes.
To those who booked this mistake fare, best of luck to you. Although, let it be on your concious that you knew it was a mistake fare the entire time, and you're "robbing" the company.
It's like going to wal-mart and the cashier scanning the DVD and it pricing at $5, when it should be $35. You pay and leave. Would I return the DVD and ask to pay higher? No. Would I feel guilty? yes.
#305
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold, LH Senator *Gold, AA EXP OWE Hyatt Globalist
Posts: 21,556
At least Walmart doesn't sell non-refundable merchandise or charge a $150 fee to exchange sizes.
#306
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike...
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,339
She also talks about how many fare misfilings they caught after automatically shunting any abnormally low fares to a manual queue. That was quite some time ago. We still saw this particular fare on Travelocity, though. Did Travelocity think the fare was valid? I would think so. Travelocity sold some of these tickets...
#307
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike...
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,339
#308
Join Date: Jul 2008
Location: DFW
Programs: Hyatt Globalist, HH Diamond, Marriott Titanium/Lifetime Platinum, AA EXP, UA Gold
Posts: 719
I never once felt guilty about booking the UA $222 ORD-LHR...
All's fair...
#309
Join Date: Oct 2003
Location: YYZ
Posts: 1,629
WAY OT
If Paint was sold like Plane Tickets
Buying Paint from a Hardware Store:
Customer: Hi. How much is your paint?
Clerk: We have regular quality for $12 a gallon and premium for $18. How many gallons would you like?
Customer: Five gallons of regular quality, please.
Clerk: Great. That will be $60 plus tax.
Buying Paint from an Airline:
Customer: Hi, how much is your paint?
Clerk: Well, sir, that all depends.
Customer: Depends on what?
Clerk: Actually, a lot of things.
Customer: How about giving me an average price?
Clerk: Wow, that's too hard a question. The lowest price is $9 a gallon, and we have 150 different prices up to $200 a gallon.
Customer: What's the difference in the paint?
Clerk: Oh, there isn't any difference; it's all the same paint.
Customer: Well, then, I'd like some of that $9 paint.
Clerk: Well, first I need to ask you a few questions. When do you intend to use it?
Customer: I want to paint tomorrow, on my day off.
Clerk: Sir, the paint for tomorrow is the $200 paint.
Customer: What? When would I have to paint in order to get the $9 version?
Clerk: That would be in three weeks, but you will also have to agree to start painting before Friday of that week and continue painting until at least Sunday.
Customer: You've got to be kidding!
Clerk: Sir, we don't kid around here. Of course, I'll have to check to see if we have any of that paint available before I can sell it to you.
Customer: What do you mean check to see if you can sell it to me? You have shelves full of that stuff; I can see it right there.
Clerk: Just because you can see it doesn't mean that we have it. It may be the same paint, but we sell only a certain number of gallons on any given weekend. Oh, and by the way, the price just went to $12.
Customer: You mean the price went up while we were talking!
Clerk: Yes, sir. You see, we change prices and rules thousands of times a day, and since you haven't actually walked out of the store with your paint yet, we just decided to change. Unless you want the same thing to happen again, I would suggest that you get on with your purchase. How many gallons do you want?
Customer: I don't know exactly. Maybe five gallons. Maybe I should buy six gallons just to make sure I have enough.
Clerk: Oh, no, sir, you can't do that. If you buy the paint and then don't use it, you will be liable for penalties and possible confiscation of the paint you already have.
Customer: What?
Clerk: That's right. We can sell you enough paint to do your kitchen, bathroom, hall and north bedroom, but if you stop painting before you do the bedroom, you will be in violation of our tariffs.
Customer: But what does it matter to you whether I use all the paint? I already paid you for it!
Clerk: Sir, there's no point in getting upset; that's just the way it is. We make plans based upon the idea that you will use all the paint, and when you don't, it just causes us all sorts of problems.
Customer: This is crazy! I suppose something terrible will happen if I don't keep painting until after Saturday night!
Clerk: Yes, sir, it will.
Customer: Well, that does it! I'm going somewhere else to buy my paint.
Clerk: That won't do you any good, sir. We all have the same rules. Thanks for painting with our airline.
#310
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
Their scanners were wrong so often that they stopped making that offer. And in fact, I would say 50% of the time I shop there, something on my receipt is wrong. I always double check it before leaving the store!
John
#313
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Matthew.... i got the same....
BUT...
i already was able to see couple of days ago my ticket nr. on swiss.com before they "cancelled" the booking.
Furthermore.... ASTONISHINGLY, after travelocity wasn't able to issue the ticket, my AMEX online account show Swiss charged my card for the amount....
I called the AMEX customer care and guess what.... in their system the ticket number is reported... They will fax me soon an official piece of paper showing this.
Paffendorf.
BUT...
i already was able to see couple of days ago my ticket nr. on swiss.com before they "cancelled" the booking.
Furthermore.... ASTONISHINGLY, after travelocity wasn't able to issue the ticket, my AMEX online account show Swiss charged my card for the amount....
I called the AMEX customer care and guess what.... in their system the ticket number is reported... They will fax me soon an official piece of paper showing this.
Paffendorf.
#314
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
That puts one in a better position than just having the PNR record locator. I can make a reservation with LH any day and it shows as confirmed on CMT. Just as long until LH kicks it out when the ticket is not issued after 3 days
#315
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
She also talks about how many fare misfilings they caught after automatically shunting any abnormally low fares to a manual queue. That was quite some time ago. We still saw this particular fare on Travelocity, though. Did Travelocity think the fare was valid? I would think so. Travelocity sold some of these tickets...
If this fare was not shunted to the manual queue, it says that T-City knew they had a problem, tried to address it, but did an incompetent and sloppy job. They didn't do a competent job of testing their solution. As some point, companies have to take responsibility for their actions.
Last edited by gemac; Dec 30, 2008 at 12:03 am