[FARE GONE]Travelocity.ca quotes LX YYZ-DEL base fare at ZERO.
Dec 30, 2008, 2:23 pm
#376
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This link for Transport Canada will be of assistance for those who are dissatisfied with the responses we have seen thus far from Swiss.
Dec 30, 2008, 2:30 pm
#377
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whenever LX issues etickets bought via swiss.com you will get an email with the ticket number.
the subject is like this "E-TICKET CONFIRMATION: 724-XXXXXXXXXXXX - LASTNAME/FIRSTNAME MR"
when you didnot receive such an eMail then your ticket is simply not issued yet. and usually this second mail (after the booking confirmation mail) arrives within a couple of hours.
CHris
the subject is like this "E-TICKET CONFIRMATION: 724-XXXXXXXXXXXX - LASTNAME/FIRSTNAME MR"
when you didnot receive such an eMail then your ticket is simply not issued yet. and usually this second mail (after the booking confirmation mail) arrives within a couple of hours.
CHris
Last edited by f0zzyNUE; Dec 30, 2008 at 2:37 pm
Dec 30, 2008, 4:20 pm
#378
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whenever LX issues etickets bought via swiss.com you will get an email with the ticket number.
the subject is like this "E-TICKET CONFIRMATION: 724-XXXXXXXXXXXX - LASTNAME/FIRSTNAME MR"
when you didnot receive such an eMail then your ticket is simply not issued yet. and usually this second mail (after the booking confirmation mail) arrives within a couple of hours.
the subject is like this "E-TICKET CONFIRMATION: 724-XXXXXXXXXXXX - LASTNAME/FIRSTNAME MR"
when you didnot receive such an eMail then your ticket is simply not issued yet. and usually this second mail (after the booking confirmation mail) arrives within a couple of hours.
Dec 30, 2008, 5:02 pm
#379
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I had that problem for a friend a month ago. It was a free tkt but we switched a few things and we had a 24 hr hold on it. I submitted the payment and yet it wasnt tkted even the next day. Called up and somehow it wasnt properly done so it never would have been Offically Tkted, if I hadnt called.
Pt is till a Carriers Tkting desk actually tkts it , its not tkted no matter what you did. I would think if somehow a charge went thru that would be something else. My CC was never charged till I had called and asked ,What the Hey is Happening with this PNR and getting it tkted so its not CXed.
Last edited by craz; Dec 31, 2008 at 5:00 pm
Dec 30, 2008, 5:35 pm
#381
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-Update- <snip>
The agent stated that Travelocity received an e-mail from LX stating they would not honor the fare. Had I been the only one who booked the fare, Travelocity would have paid the difference for it, said the agent. But because 78 (yes, she gave me the exact number) reservations were created, Travelocity would not be willing to pay for a mistake that LX made.
She stated that a refund would be given to me. I firmly told her that was unacceptable and that I intend to fly on my scheduled itinerary in J. She did not seem at all flustered, agreeing with my statement and saying that Travelocity was working with LX to insure that passengers are “properly compensated for their inconvenience” (her exact words).
She stated that Travelocity has been in touch with the legal department at LX and has told them that they will not tolerate their actions because it is makes Travelocity look bad. I asked her to repeat this, which she did, and to note this in my reservations, which she said she would.
She volunteered to have her supervisor call me back within 48 hours with an update. I told her I have an appointment to get an Indian visa and need a call back sooner. She promised her supervisor (I have his name) would call me back during the day tomorrow.
She profusely apologized again and said that Travelocity would work with me to get the fare honored. She expressed frustration stating, “Your credit card was charged,
LX sent us a confirmation number, but then said that due to a website error they could not honor the fare.” While I never absolved Travelocity from holding up their end of the bargain, we agreed that we should work together to insure that I can take my trip next week.
Today will be interesting…
The agent stated that Travelocity received an e-mail from LX stating they would not honor the fare. Had I been the only one who booked the fare, Travelocity would have paid the difference for it, said the agent. But because 78 (yes, she gave me the exact number) reservations were created, Travelocity would not be willing to pay for a mistake that LX made.
She stated that a refund would be given to me. I firmly told her that was unacceptable and that I intend to fly on my scheduled itinerary in J. She did not seem at all flustered, agreeing with my statement and saying that Travelocity was working with LX to insure that passengers are “properly compensated for their inconvenience” (her exact words).
She stated that Travelocity has been in touch with the legal department at LX and has told them that they will not tolerate their actions because it is makes Travelocity look bad. I asked her to repeat this, which she did, and to note this in my reservations, which she said she would.
She volunteered to have her supervisor call me back within 48 hours with an update. I told her I have an appointment to get an Indian visa and need a call back sooner. She promised her supervisor (I have his name) would call me back during the day tomorrow.
She profusely apologized again and said that Travelocity would work with me to get the fare honored. She expressed frustration stating, “Your credit card was charged,
LX sent us a confirmation number, but then said that due to a website error they could not honor the fare.” While I never absolved Travelocity from holding up their end of the bargain, we agreed that we should work together to insure that I can take my trip next week.
Today will be interesting…
Dec 30, 2008, 6:00 pm
#382
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If push comes to shove, however, your contract is with T-City, not with LX. T-City may try to make LX the bad guy (they won't issue the ticket at that price). Any business relationships between T-City and LX are not your business, including what T-City pays LX for your ticket.
Dec 30, 2008, 8:47 pm
#383
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Isn't there fine print on travelocity.com that they are only acting as "agents" of the various suppliers, etc, etc. How does that affect things? I would think that ultimately the airline would be responsible if the airline is the one that loaded incorrect fares. The agent (travelocity) seems to be doing its best but I would think in reality it is not their "fault" (not to say they can't be pressed to find a solution!).
Dec 30, 2008, 11:34 pm
#384
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-Update-
I got a call back at about 4:30p PST from a supervisor at Travelocity. Unlike the agent I spoke with yesterday, he was not at all reasonable. His mantra was “this was a mistake and the fare is too low” and he repeated that after nearly every statement I made. I told him that I would not accept a refund of my money and he said, “This was a mistake and the fare is too low.” I told him to document in my reservation that I do not accept this explanation and he repeated the same thing. He encouraged me to contact Travelocity customer service and provided a generic e-mail address.
When I asked if there was someone specific I could contact in customer service, he said no. I thanked him for his time and he repeated his mantra again. I told him sorry, I’m not accepting that and I intended to fly to DEL next week and we bid each other adieu (not before he repeated his mantra again). He was like a robot...
I got a call back at about 4:30p PST from a supervisor at Travelocity. Unlike the agent I spoke with yesterday, he was not at all reasonable. His mantra was “this was a mistake and the fare is too low” and he repeated that after nearly every statement I made. I told him that I would not accept a refund of my money and he said, “This was a mistake and the fare is too low.” I told him to document in my reservation that I do not accept this explanation and he repeated the same thing. He encouraged me to contact Travelocity customer service and provided a generic e-mail address.
When I asked if there was someone specific I could contact in customer service, he said no. I thanked him for his time and he repeated his mantra again. I told him sorry, I’m not accepting that and I intended to fly to DEL next week and we bid each other adieu (not before he repeated his mantra again). He was like a robot...
Dec 31, 2008, 12:03 am
#385
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-Update-
I got a call back at about 4:30p PST from a supervisor at Travelocity. Unlike the agent I spoke with yesterday, he was not at all reasonable. His mantra was “this was a mistake and the fare is too low” and he repeated that after nearly every statement I made. I told him that I would not accept a refund of my money and he said, “This was a mistake and the fare is too low.” I told him to document in my reservation that I do not accept this explanation and he repeated the same thing. He encouraged me to contact Travelocity customer service and provided a generic e-mail address.
When I asked if there was someone specific I could contact in customer service, he said no. I thanked him for his time and he repeated his mantra again. I told him sorry, I’m not accepting that and I intended to fly to DEL next week and we bid each other adieu (not before he repeated his mantra again). He was like a robot...
I got a call back at about 4:30p PST from a supervisor at Travelocity. Unlike the agent I spoke with yesterday, he was not at all reasonable. His mantra was “this was a mistake and the fare is too low” and he repeated that after nearly every statement I made. I told him that I would not accept a refund of my money and he said, “This was a mistake and the fare is too low.” I told him to document in my reservation that I do not accept this explanation and he repeated the same thing. He encouraged me to contact Travelocity customer service and provided a generic e-mail address.
When I asked if there was someone specific I could contact in customer service, he said no. I thanked him for his time and he repeated his mantra again. I told him sorry, I’m not accepting that and I intended to fly to DEL next week and we bid each other adieu (not before he repeated his mantra again). He was like a robot...
I'll PM you her e-mail address.
Last edited by gemac; Dec 31, 2008 at 12:10 am
Dec 31, 2008, 12:17 am
#386
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My previous tangles with T-City, O-bitz, and Xpdia involved finding out the VP of Customer service email address and physical address. I emailed them and sent certified letters to parties involved. Somewhere on FT and the internet are there addresses.
Good luck...
Good luck...
Dec 31, 2008, 12:29 am
#387
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Like I said..... Travelocity will honor the ticket,cos their booking engine would guarantee any fare booked.. but as the ticket is issued on LX document and LX effectively 'owns' and has FULL control of the e-ticket, they can do whatever they want with it. As long as they give you a full refund on the ticket, they are not doing anything wrong cos they have not taken a dime from you. They are simply saying, we cannot accept this ticket, and we don't want to fly you on it. If they issued a ticket and cancelled it without reason, and refused to refund it, then you have a case there.
LX can 'search' for all tickets issued within a certain time frame, and they obviously has found most of the tickets issued through them or through ticketing agencies on this particular fare or routing cos they are the issuign agents. If the fare was issued on another carrier other than LX then LX would have no jurisdiction to cancel the entire ticket. They can however cancel just their portion of the ticket, and therefore making the entire e-ticket useless.
That is why e-tickets are in a way 'bad' for mistake fares. Best if someone has issued this as a paper ticket!
LX can 'search' for all tickets issued within a certain time frame, and they obviously has found most of the tickets issued through them or through ticketing agencies on this particular fare or routing cos they are the issuign agents. If the fare was issued on another carrier other than LX then LX would have no jurisdiction to cancel the entire ticket. They can however cancel just their portion of the ticket, and therefore making the entire e-ticket useless.
That is why e-tickets are in a way 'bad' for mistake fares. Best if someone has issued this as a paper ticket!
Last edited by Guy Betsy; Dec 31, 2008 at 7:35 am
Dec 31, 2008, 12:43 am
#388
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Dec 31, 2008, 3:38 am
#389
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"Michelle Peluso has a service level agreement with herself: answer any email that she receives from an employee within 24 hours and reply directly to all customer emails that land in her inbox. She is so committed to Travelocity's "customer championship," philosophy, that she led the rollout of The Travelocity Guarantee, a one-of-a-kind consumer proposition that puts these principles to the test everyday." - Travelocity Newsroom.
I'll PM you her e-mail address.
I'll PM you her e-mail address.
Dec 31, 2008, 7:46 am
#390
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I have reported LX to the Canadian Gov't via xyzzy's link and fingers crossed maybe they will take up our cause.
While I now understand that the fare is of ZERO dollars, at the time I had no idea how the fare was assembled. This was due directly to the fact that nowhere on SWISS.com nor their confirmation email did SWISS ever break down the fare to show ZERO dollars plus taxes.
I should also point out that I do not feel that I as the customer am responsible for SWISS's mistake.
Added to that, if I had purchased a (a non-ref/change fee)
fare from SWISS and realized that I had made a mistake, SWISS would not say oh, you made a mistake, no problem, here is your money back. They would say, pound dirt.
Dan
While I now understand that the fare is of ZERO dollars, at the time I had no idea how the fare was assembled. This was due directly to the fact that nowhere on SWISS.com nor their confirmation email did SWISS ever break down the fare to show ZERO dollars plus taxes.
I should also point out that I do not feel that I as the customer am responsible for SWISS's mistake.
Added to that, if I had purchased a (a non-ref/change fee)
fare from SWISS and realized that I had made a mistake, SWISS would not say oh, you made a mistake, no problem, here is your money back. They would say, pound dirt.
Dan