martian

has anyone been gathering all the names and numbers scattered thought this thread that we are supposed to contact? If so can you post them all in one post? Maybe we can get a mod or the first poster to stick them all into the first post?

brokeboy

assuming the poor person makes it back from swimming

GUWonder

PM all the relevant posts and I'll put them in posts on the first page of this thread (like post#4 and 8).

Looking for the contact info stuff and the various fare rule posts.

Thanks

Spiff

That's because it's irrelevant.

crimguy1976

So I just received an email to call a tariffs analyst in the NY office. No way...I want the response in writing, black and white.

MapleLeaf

I got an email from CT exceptions department wanting me to call them about an email I sent to AZ, with a CC to CT.

brokeboy

good point.

so i guess we should
1) accept no calls if possible
2) def. not agree to anything if they do call
3) always get it in writing.
4) ask them to contact the other party. i.e. if its Alitalia, tell them to call Orbitz, or visa versa.

kyushuman

Actually, I think it's quite relevant.
It's obviously a mistake fare. (I will get flamed for this, because "Spirit Air sold $9 fares," etc), but don't be silly. You have a $33 D class ticket at the height of summer to Europe!
The problem here is that someone in the bowels of AZ decided to mess with our reservations, and nobody seems to know who's in charge. With AZ, that is to be expected.
Yes, AZ is a crap airline, and their behavior since announcing they would honor the fare is quite devious. Actually, though, I'm guessing that, seeing how slowly this is unfolding, there are only 1-2 people involved in making these decisions. Please don't blame and scream at then entire staff, but make constant requests for managers.
If we're not smart and professional (as opposed to AZ!) about it, AZ could just call it quits and try to cancel us all. Through constant pressure, though, they just might do the right thing.

Those on the front line (eg, rez agts, ticket counter staff) likely are looking at something in our reservations that says NO CHANGES. PERIOD, written by someone in either N. American HQ or in Italy.
Arguing or trying to change something with these low-level workers, and getting yourself more and more angry, is not useful, unless it makes you feel better--you're arguing with some Phone Agent without the ability to change anything.
I agree with denouncing AZ's behavior, and getting it into the press again, just in a way that allows them to save face. My goal is not to shame AZ--it's to be sure we can use these tix!

HeathrowGuy

You don't have to do #1 and #4 (in fact, the more names the better), but nos. 2 and 3 are a must.

Spiff

I disagree that it is an "obvious mistake", otherwise the legal brainiacs at AZ would have just cancelled all the tickets and taken their chances in court.

The ticket agents (CT, travelocity, Wino Bob's Travel Agency, etc.) have access to the original fare rules. They need to tell AZ that these are the fare rules that AZ must honor if they want to continue to do business.

Travel Man

Also submitted the first two complaints to the TCA
- because of changing the rules
- because of changing my routings and not willing to re-book to the original routing

GUWonder

My post on the first page of this thread (Post#4) has the contact info from links that brokeboy PMed me. If people continue to PM me additional contact info links and the fare rule links, I'll post them there or in Post#8 on the first page.

kyushuman

To be honest, I'm more surprised that CT and Orbitz have tried to divorce themselves from this situation. I'd think they would have more chance for recourse with an airline than individual buyers would--and isn't that why we paid the fees to them, to be our advocate when a problem crops up??

I think it's time to focus on Orbitz, more than AZ. The airline has made it clear that they're going to do what they want, even with individual travellers complaining. How many pax complain to them every day?? (Answer: Considering it's AZ, probably hundreds!) I'm sure it's of no effect. But Orbitz and CT, being North American companies with bit PR departments, must be a little worried about this, the more crap AZ pulls. I'm guessing they don't know what to do (since this obviously doesn't happen often), so they're saying to call AZ... while AZ says to call Orbitz, who has been told not to do anything!

MACH81

Thank you very much...Again, I love FT

JMR

For the conspiracy theorist - what if AZ is making this tough with the hope of provoking rude calls, angry letters and media inquiries. Maybe AZ wants everyone to flood its call centers, spam its email servers and complain to its business partners such that it can finally announce that it must cancel all these tickets.

AZ might claim it tried to do the right thing, but people were not happy with just getting a $33 BIZ fare, were not willing to wait a bit while AZ worked out the rebookings and continued to gleefully reign terror and cost upon poor struggling AZ, proving again that no good deed goes unpunished.

As such, AZ would claim no option but to cut its losses and go back to selling tickets at normal prices.

Just throwing out a consipracy theory, no basis in fact, and certainly no desire to see such a thing happen.