Sounds a lot like what SAS did with things last summer. SAS created more headaches for itself by going down that route.
Anyone contact the Canadian TV stations and newspapers yet?
...every National TV and newspaper...just by email so far...if no response by mid-day I will try calling. It will be interesting to see if we get a response...ORBITZ being a big advertiser and all...
Regarding asking for a refund or disputing credit card charges: I wonder if this is a good idea. I don't want to cancel the reservation, and so far, Orbitz has not informed me that anything has changed. Even if they inform me about a cancelation, wouldn't my best bet to just pretend that everything is in order?
Maybe this is driven by an unrealistic hope that, one way or another, they will honor the reservations...
- Martin
my card wasn't charged, nor have I received any emails or phone calls. I'm holding off for now, it's orbitz' responsibility to notify me if there are any problems, so why provoke them?
Regarding asking for a refund or disputing credit card charges: I wonder if this is a good idea. I don't want to cancel the reservation, and so far, Orbitz has not informed me that anything has changed. Even if they inform me about a cancelation, wouldn't my best bet to just pretend that everything is in order?
Maybe this is driven by an unrealistic hope that, one way or another, they will honor the reservations...
- Martin
Better to get the story covered in the media at this point and not ask for a cancellation/refund as of now.
Personally, I am not calling Orbitz/Cheaptickets (or Alitalia) about this matter anytime soon. Instead I'm trying to see who has interested friends in the Canadian press.
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Delta SkyMiles, where management treats customers as if they are the enemy or sheep to be fleeced and it shows.
say we get the paper tickets. Show up at the airport, and are denied boarding. What compensation are we entitled to under the law? Not looking for legal advice, just some armchair estimates. Thanks.
EDIT: I mean, I like Toronto - I could end up "stranded" in worse places.
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The views expressed herein are mine, entirely mine, and only mine. Go get your own.
I called my credit card bank (B of A - oh, well) and they said the charges - tickets and UPS/handling - were filed by Orbitz at 12:46pm ET yesterday but that no funds had been transfered to Orbitz' merchant bank yet. Everything is still up on Orbitz as of now, but tick... tick... tick...
On DL metal YYZ-JFK-FCO so maybe that's more complicated to scrub.
say we get the paper tickets. Show up at the airport, and are denied boarding. What compensation are we entitled to under the law? Not looking for legal advice, just some armchair estimates. Thanks.
If not explicitly notified in advance, under EU rules, AZ is required to pay you compensation of the equivalent of 600 euros. (Getting the money is another matter.)
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Delta SkyMiles, where management treats customers as if they are the enemy or sheep to be fleeced and it shows.
May I suggest that all Canadian FT members affected contact some media...
...I believe the greater the numbers the more this becomes a story. By the way my headline for my submission was:
"Alitalia stiffs 100's of YYZ passengers"
I hope this gets their attention.
Wow. Totally forgot about my Expedia booking. It is canceled as well, although they're offering me the same itin for 3000 dollars. Oh well. Stupid Alitalia. How did they keep the fare basis code up for so long without realizing that nearly every single MXP/FCO-LCA was selling out in D? Just doesn't make sense.
...every National TV and newspaper...just by email so far...if no response by mid-day I will try calling. It will be interesting to see if we get a response...ORBITZ being a big advertiser and all...
That's why local TV networks are sometimes a better outlet. Since Orbitz doesn't usually buy local ad rights on local TV stations. Alitalia rarely does.
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Delta SkyMiles, where management treats customers as if they are the enemy or sheep to be fleeced and it shows.
![[FARE GONE] Wickedly Low Biz Class Fare from YYZ to LCA (Cyprus) on AZ (Alitalia)](/forum/iconimages/mileage-run-discussion/fare-gone-wickedly-low-biz-class-fare-yyz-lca-cyprus-az-alitalia_ltr.gif)
Oh well. Stupid Alitalia. How did they keep the fare basis code up for so long without realizing that nearly every single MXP/FCO-LCA was selling out in D? Just doesn't make sense.
