Exploretrip issue 4/8/16 - Who all got in?
Apr 9, 2016, 4:43 pm
#17
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Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,297
However, I expect a cancelation as well. There is no email from exploretrip with a ticket # - I can only see it on dl.com
Apr 9, 2016, 4:48 pm
#18
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
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Have you tried to find your ticket on the Saudia Airlines website? This works surprisingly well, including for DL/SkyTeam but in principle for all airlines.
Apr 9, 2016, 4:50 pm
#19
Join Date: Aug 2006
Location: 1200 feet beneath River Visual approach to DCA 19
Posts: 31
Reports of reservation cancellations are accurate. One of my three PNRs has been cancelled except for the intra-C2 segment. I looked up the trips by PNR as none of my reservations had yet been ticketed.
I wish that I had the knowledge that the Trick-it Wizards have in order to deconstruct the glitch. It seemed to have involved: i) SkyTeam members; and ii) destinations on the Iberian Peninsula and the Balkans with some reports of Scandinavia. The latter leads me to believe there was some type of dump occurring if the destination was outside of a certain radius of some point.
I wish that I had the knowledge that the Trick-it Wizards have in order to deconstruct the glitch. It seemed to have involved: i) SkyTeam members; and ii) destinations on the Iberian Peninsula and the Balkans with some reports of Scandinavia. The latter leads me to believe there was some type of dump occurring if the destination was outside of a certain radius of some point.
Last edited by DCA-IAD FF; Apr 9, 2016 at 5:12 pm
Apr 9, 2016, 6:01 pm
#21
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Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,297
Checked ticket on Saudi first thing, all coupons Open For use, so all good.
I wish that I had the knowledge that the Trick-it Wizards have in order to deconstruct the glitch. It seemed to have involved: i) SkyTeam members; and ii) destinations on the Iberian Peninsula and the Balkans with some reports of Scandinavia. The latter leads me to believe there was some type of dump occurring if the destination was outside of a certain radius of some point.
Apr 9, 2016, 7:15 pm
#23
Join Date: Nov 2012
Posts: 371
Was this a known trick with this or specific OTA(s)? or did SF just kill another one?
Apr 9, 2016, 7:42 pm
#24
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Apr 10, 2016, 1:22 am
#25
Join Date: Nov 2014
Location: SFO
Programs: Skymiles / SPG / SKYPASS
Posts: 32
We bought 3 tickets
SFO-ATH - around 330 per ticket
SFO-ZAG - around 440 per ticket
SFO-CPH - around 220 per ticket
Only the SFO-ATH stuck.
All 3 initially showed up in Delta, but for whatever reason 2 of them dropped off and we received an email that said the other 2 had been canceled.
No clue what it was based on. We emailed customer service and asked them to call us. They called within 30 mins and clarified everything else would be refunded to our card. When we asked why they canceled the other two, they responded "Honestly our system is down and we are still trying to fix it. Unfortunately, people booked multiple flights multiple times and we are attempting to fix them one by one."
Overall, happy with the service and would actually use them to buy tickets again vs a kayak or something else considering the service was so responsive.
SFO-ATH - around 330 per ticket
SFO-ZAG - around 440 per ticket
SFO-CPH - around 220 per ticket
Only the SFO-ATH stuck.
All 3 initially showed up in Delta, but for whatever reason 2 of them dropped off and we received an email that said the other 2 had been canceled.
No clue what it was based on. We emailed customer service and asked them to call us. They called within 30 mins and clarified everything else would be refunded to our card. When we asked why they canceled the other two, they responded "Honestly our system is down and we are still trying to fix it. Unfortunately, people booked multiple flights multiple times and we are attempting to fix them one by one."
Overall, happy with the service and would actually use them to buy tickets again vs a kayak or something else considering the service was so responsive.
Apr 10, 2016, 1:52 am
#26
Join Date: Jan 2014
Location: HNL <-> BOS
Posts: 382
No clue what it was based on. We emailed customer service and asked them to call us. They called within 30 mins and clarified everything else would be refunded to our card. When we asked why they canceled the other two, they responded "Honestly our system is down and we are still trying to fix it. Unfortunately, people booked multiple flights multiple times and we are attempting to fix them one by one."
.
.
Apr 10, 2016, 11:48 am
#30
Join Date: Jan 2014
Location: HNL <-> BOS
Posts: 382