mlqsko

Anyone else want to chime in on the ticket validity debate?

nufnuf77

I am on the phone to Alitalia right now. Explaining how I got a message on my phone about refund + 600 euro voucher. We will see whether they can still offer that or whether I just cancel for a refund with no voucher.

TerryK

So, what happened? Any good news?

nufnuf77

Back and forth a few times with Alitalia Freccia Alata Plus call centre. They kept saying that the voucher is not noted anywhere on the booking and would be something that they see no reason to offer given how little I paid...bla bla... Then one of them offered to call the customer claims or something like that which are the only dept that can authorise that but it was a lost cause...
I just cancelled for full refund today. No voucher, but nevermind as had no intention of going anymore.

Keter

Called RU call center today and they have no clue on the voucher. The phone i got a call from on 23 FEB in Italy does not reply as was stated earlier in this thread.

Far Siren

Not only did I get the voucher but I also had a chance to use it already. JFK-FCO roundtrip came out to all of 46 EUR.

A tip for those who succeeded in getting the voucher: make sure you book your tickets (even if originating in the US) on AZ's Italian website so you can pay in EUR. Otherwise the system will charge you in USD and the original value of the 600 EUR voucher appears as a 600 USD discount, meaning you're losing value on the exchange.

nldogbert

hi,

Did anyone fly this and change dates after the first flight?

I have flown the sectors to Italy, and have a few months break. I tried to change this with KLM yesterday at their ticket office, but they could not really see all the codeshare flights with EY, so they booked me onto the EY flight numbers temporarily.
The problem was because they did not know to which booking class in EY they should map the E class tickets. Currently they just booked me into the C booking class which seems to have the same flexibility as the E class.
They informed me they will check this out if it's possible - told me that they will email me when they hear more.
Strangely checking my ticket today, and i still see it is on the original dates, but with most of the sectors at Aiport control in the status.

I have been trying to avoid calling AZ since I was one who got offered the voucher but did not take up the offer.

Anyone in this same situation?

Cheers!

Keter

Were you ticketed on KL/AF stock? The fare does not allow EY coded flights - looks like you can get a lot more flexibility with that ticket desk than you are entitled to

nldogbert

No, it is on the AZ stock. Well, as for the changes, they are not yet confirmed. It was just that the agent just no matter in what way pull up the AZ code share flights, it was only EY flights coming up on the system.

I guess I will most probably get the email that I need to call or visit an AZ office. (of course hoping not)

She did say that most probably it's because of limitations of the system for AZ flights (I guess it's just the basic NL-Italy/European flights).

On the other hand - shows you how "seamless" is the SkyTeam alliance in this point.

Cheers!

nldogbert

Just to update:
seems that I am back to square 1. I did not get any information further on this from KLM. The dates are still the same. Will need to go to an AZ desk to get this done.

Cheers!

mlqsko

Just got a notification from MyFlightsApp that there was a change.. My EY operated flights are now reading Shuttle service instead of Business

Same on virtuallythere.com, but on etihad.com with their PNR, it shows business. The hell..

nldogbert

Shuttle service? What do you mean? You mean you have been downgraded to Economy?

mlqsko

I don't think I've been downgraded...

Virtuallythere.com showing:


Etihad.com showing:

nldogbert

Hi,

Sorry to bring this up again, but just wanted to say after more than a year of getting this tix, I finally completed the whole circuit without any glitches and managed to change the ticket as per fare rules the past weekend.
Everything credited nicely where possible to FB and EY program.
Nice ending was a nice upgrade to First on the AUH-MXP operated flight (completes my experience on both type of F-class on EY).

Lounge @ HKT was terrible and transit @ AUH is still a zoo compared to DOH. FCO is too me still a dump with the old AZ lounge spruced up slightly but still terrible and worst of all is the distance of the lounge from the B-gates.

Service on both AZ and EY are very comparable, but surprisingly I prefer the hard material of AZ (on all points) and service surprisingly comparable between EY and AZ. Too bad with all the big improvements @ AZ (positive), with the current financial and staff situation, I am afraid it will not last.

Cheers!